A list of frequently asked questions about parking at the University of Canberra.
If you have a fortnightly recurring parking permit plan & have not received a receipt in the last two weeks then the payment has failed for some reason. You will have received a failed payment email. Please action per the email or register for a new permit through the Parking Permits page.
Check your last receipt. It will give you the 'end' date of your parking permit.
Use the ID card that you registered your parking with, noting that business rules apply to the type of permit you can purchase. If you are unsure, please check your latest receipt or contact the Traffic and Security office in Building 8 for assistance.
Ensure that you are presenting the card correctly at the card readers. They are located on the front of the Blue Gate ticket boxes and on the side of the entry boxes with Yellow Gates.
Reserved and executive car parks are unavailable unless you have purchased one of these spaces. Please try another car park.If you are still having difficulties, please take a ticket and attend the Traffic and Security office in Building 8 to correct the fault.
Purchasing a Parking Permit does not guarantee you a place to park your car. That is, you will be able to enter the permit car parks in order to search for a space. UC staff who wish to be guaranteed a parking space, can purchase a Staff Parking Permit.
If you have entered a car park and are unsuccessful in locating a car park, you can exit within a grace period and there will be no charge.
Take a ticket at the boom gate, and attend the Security & Traffic Office in Building 8 to confirm your Parking Permit status, and validate your ticket. You can then insert the validated ticket at the boom gate as you exit the car park.
Discounting is not available for part time permit options as the parking model is designed to keep operating costs at a minimum.
Alternative options exist to buying a permit, including:
- Casual, pay-as-you-go
- Prepaid casual parking - 10 ticket (single use/ any day option)
Feedback is always welcome and can be provided:
- In person at the Service Desk in Building 8; or
- Via the firstname.lastname@example.org email address.
How do the exclusive rideshare parking spaces work?
There are an allocated number of rideshare bays available in Car Park F and therefore a finite number of tickets provided through the app. As a registered Liftango user, once you get a rideshare match the app will allocate you a rideshare bay id.
Am I eligible to park in the rideshare parking spaces?
In order to benefit from the guaranteed parking space, you must register to the Liftango app and have a valid matched Liftango trip.
What happens if there are no parks available?
The Liftango app will notify drivers when all the rideshare bays have been allocated. When this occurs, drivers will have to find an alternative parking option. Liftango provides this information up front so there is time to make alternative arrangements.
How do you ensure that only Liftango rideshare users park in the allocated rideshare parking spaces?
The Liftango rideshare app provides data to the Parking Infringement Officers in order to enforce the use of the Rideshare bays. They can see in real-time which car registrations and the number of riders have used the Liftango Rideshare app each day. Any car parked in the designated rideshare bays, which hasn’t picked up riders that day, hasn’t a valid rideshare trip booked in the app or a valid parking permit will be issued a parking infringement notice.