Parking FAQs
Secure online credit card transactions are processed through the University of Canberra payment portal. Occasionally a payment may fail; a list of common reasons why payments fail, as well as suggested actions, are provided below.
Your transaction will retry automatically in 14 days if you do not carry out corrective action as specified in table below.
When the cause of the failed payment has been rectified and you wish to have parking before the 14 days please email RecurringPayments@canberra.edu.au .
If you are unsure whether your transaction has been processed please contact RecurringPayments@canberra.edu.au Please do not attempt to purchase a new plan or you may be locked into two plans and charged twice. Check the email account you used to created your plan for a tax invoice/receipt or a failed payment notification.
| Description | Possible Reason | Suggested Solution |
|---|---|---|
| Insufficient funds | Your bank has declined the transaction as the card does not have sufficient funds. Check your credit limit. You might have reached your daily or total credit limit on the day you tried to charge your card. Otherwise check your credit balance, making sure there are sufficient funds available. | When there are sufficient funds in your nominated account, please email RecurringPayments@canberra.edu.au to re-try the transaction. Parking permits are only granted after the transaction is successfully processed. |
| Do not honor | Your bank has declined the transaction dues to a transaction fails their authorization process. | Please use an alternate credit card or contact their bank. To update a credit card details, users need to log into parking account -> payment method -> update credit card, and email RecurringPayments@canberra.edu.au to re-try the transaction. |
| Lost card | Your bank has declined the transaction as the card has been reported lost. | Please use an alternate credit card or contact their bank. To update credit card details, users need to log into parking account -> payment method -> update credit card, and email RecurringPayments@canberra.edu.au to re-try the transaction. |
| Stolen card | Your bank has declined the transaction as the customer’s card has been reported as stolen. | Please use an alternate credit card or contact their bank. To update credit card details, users need to log into parking account -> payment method -> update credit card, and email RecurringPayments@canberra.edu.au to re-try the transaction. |
| Restricted card | Your bank has declined the transaction as the credit card has some restrictions. | Please use an alternate credit card or contact their bank. To update credit card details, users need to log into parking account -> payment method -> update credit card, and email RecurringPayments@canberra.edu.au to re-try the transaction. |
| Invalid transaction | Your bank has declined the transaction because of an invalid format or field. This indicates the card details were entered incorrectly. | Please check card data entered and try again. User could log into parking account -> payment method to check credit card registered, ensure there are no spaces, or special characters (, &, $) in the card number. Once it is done, please email RecurringPayments@canberra.edu.au to re-try the transaction. |
| Payment not found | Your bank has declined the transaction as the triggered payment Client ID requested does not match a stored triggered payment for the merchant. | Please use an alternate credit card or contact their bank. To update credit card details, users need to log into parking account -> payment method -> update credit card, and email RecurringPayments@canberra.edu.au to re-try the transaction. |
| Gateway unreachable | Your bank has declined the transaction as the SecurePay Payment Gateway couldn’t establish a connection to Bank Gateway. | Please use an alternate credit card or contact their bank. To update credit card details, users need to log into parking account -> payment method -> update credit card, and email RecurringPayments@canberra.edu.au to re-try the transaction. |
The 'end date' of your parking permit is displayed on your receipt that is sent to your UC email account. If you have purchased a 'Semester Permit', the dates are specified on the Parking Rates page.
A permit will be linked to a Staff ID Card and a Student permit will be linked to a Student ID Card, but not both. Certain rules apply to the type of permit you can purchase, access will be linked to the UC ID Card associated with the type of permit purchased.
| Group | |
|---|---|
| Continuing/Fixed Term Staff | Must purchase a Parking Permit as a Staff member via salary sacrifice regardless of their student status. |
| Casual Staff | Casual staff that are either full-time or part-time current student may purchase a student parking permit. |
| Sessional Staff | Sessional staff that are either a full-time or part-time current student may purchase a student parking permit. Sessional staff that are not a student may purchase a parking permit only at the affiliate rate. |
| Affiliate Staff | Affiliate staff that are either a full-time or part-time current student may purchase a student parking permit. Affiliate staff that are not a student may purchase a parking permit only at the affiliate rate. |
| Tenants | Tenants who wish to purchase 'Affiliate' Parking will require 'Affiliate' status with the University. This will require a UC staff member to complete an Affiliates eForm on behalf of the Tenant and be approved by the University. |
| Retail Tenants | Retail tenants that are either a full-time or part-time current student may purchase a student parking permit. Retail tenants who are not a student must purchase a parking permit at the affiliate rate. |
| UCU Tenants | UCU tenants that are either a full-time or part-time current student may purchase a student parking permit. UCU tenants who are not a student must purchase a parking permit at the affiliate rate. |
Parking spaces at UC are not designated and therefore a Parking Permit is not able to guarantee a parking space. Please consider this during the University’s peak periods, for example, the first few weeks of each Semester, and allow additional time to locate a parking space. Our digital display road signs and mobile app (which you can download from Google or Apple App Stores) are provided to assist you in locating available spaces.
UC staff who wish to be guaranteed a parking space can purchase a Reserved Parking Permit.
If you are entering a car park as a casual car park user and have been unsuccessful in locating a parking space, a grace period of 30 minutes will allow you to exit the car park without incurring any parking fees. Please insert your casual ticket at the exit gate within this grace period. Our digital display road signs are provided to assist you in locating available spaces. You may also check our Campus Maps (see below the map) for up-to-date information on car park availability.
Parking Permit holders can enter and exit any Permit Only or Casual Car Park with their UC Card.
Student
You will need to proceed to one of the Casual Car Parks (Blue Cabinets) and take a ticket at the entry boom gate to gain access to the car park and then attend the Security Office located in Building 5 to confirm your Parking Permit status and validate your parking ticket.
Staff
Please use the call button at the boom gate and provide your Staff ID number so that we can verify that your parking is valid.
Depending on your needs, competitively priced flexible parking options are offered. These include:
- Casual, pay-as-you-go requiring payment with a Debit Card i.e. Mastercard/Visa at the exit gate.
- Prepaid Parking Tickets for use when exiting Casual Car Parks – 10 single use tickets purchased online prepaid-tickets.
Students and Affiliates
Parking Permit Plans are cancelled via your MyUC Account, please follow these instructions to cancel your recurring parking plan.
Staff
Fortnightly recurring permits can be cancelled through the Salary Deduction e-form.
)Information on parking permits and casual parking rates can be found here.
UniLodge @ UC - Campus West also has parking available for their residences. You will need to contact UniLodge @ UC - Campus West to arrange a permit.
There are three types of parking permits available.
- Student Parking
- Staff Permit
- Affiliate Permits
For additional support, please use these instructions to assist you with completing the form.
We appreciate your feedback as this assists us to continue improving our service by letting us know what we are doing well and where we can improve. You can provide your feedback:
- In person at the Security Office in Building 5; or
- Via the parking@canberra.edu.au email address.