IT Service Updates
This page contains advice pertaining to all IT-related scheduled and unscheduled interruptions to systems/services.
Unscheduled service interruptions
There are currently no unscheduled outages. All services are operational.
Devices using older operating systems may not connect to UC Wi-Fi
We have recently made some changes to strengthen the security of UC wireless infrastructure which affects the connectivity of devices using older operating systems, and they may not be able connect to UC Wi-Fi.
In most cases, upgrading your laptop to a newer version of the operating system will fix this issue, and also protect yourself and your laptop with the latest security updates.
Depending if you run Windows or macOS on your laptop, the following tips below should help:
For Windows 7, 8 and 8.1 operating systems:
- We recommend you upgrade your device to Windows 10. UC Students can download a free copy of Windows 10 using the following link: https://canberra.onthehub.com/WebStore/OfferingDetails.aspx?o=a7fc3a1c-e745-e511-940f-b8ca3a5db7a1. Please register to proceed further and contact ServiceDesk@canberra.edu.au in case of any queries.
For macOS versions below 10.13 (High Sierra):
- Please upgrade to macOS version 10.14 (Mojave) or above.
- Apple provides their OS updates via the App Store. This support article specifies how to update to Big Sur (11.2, latest version) but depending on the age of your hardware, your laptop may not be compatible and will be capped at 10.15 or 10.14; the update process will check and offer the latest version compatible with your laptop.
- If upgrading from macOS Sierra or later, macOS Big Sur requires 35.5GB of available storage to upgrade. If upgrading from an earlier release, macOS Big Sur requires up to 44.5GB of available storage. To upgrade from OS X Mountain Lion, first upgrade to OS X El Capitan, then upgrade to macOS Big Sur.
If you have any queries or issues, please visit DITM Service Counter located in Building 1, Level B, Opposite Student Centre on UC Campus.
Calls from UC landline phone to China are blocked
Currently, UC landlines (not including mobile phones) are not able to call China.
Telstra have advised that China have placed a block on any calls that do not have a CLI (caller ID) assigned to it.
Calls from UC landlines do not have a caller ID, so are unfortunately being blocked.
The workaround at present is to use a mobile phone or a landline outside of UC. We apologise for the inconvenience this may cause.
Scheduled routine service interruptions
Various services may include:
|Regular maintenance window|
Thursdays 6:30am to 8:00am;
Thursdays 10:00pm to Fridays 3:00am
Maintenance will be undertaken on the University’s IT network infrastructure from Friday June 11 until Monday June 14. During this period, there may be intermittent network issues impacting connectivity, including WiFi. If any issues are still pending on Tuesday, June 15 morning, please contact DITM Service Desk via email@example.com.