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IT Service Updates

This page contains advice pertaining to all IT-related scheduled and unscheduled interruptions to systems/services.

Unscheduled service interruptions

There are currently no unscheduled outages. All services are operational.

Ending Alumni accounts

Unfortunately the University of Canberra is no longer in a position to provide Office 365 email accounts to Alumni or past students. From 31st May 2022 existing accounts and their contents will be removed.

This decision has not been made lightly, but due to support complexities, and cyber security implications, this service is no longer able to be maintained.

We wanted to provide an extended notice period to allow Alumni and past students ample time to take the appropriate steps. Prior to 31st May 2022, we encourage you to:

  • Notify your email contacts to contact you on a new email address;
  • If you wanted to keep any of your existing email, calendar entries, or contacts, please export this data.

For details on how to export your data please refer to Microsoft’s support guide here: https://support.microsoft.com/en-us/office/export-or-backup-email-contacts-and-calendar-to-an-outlook-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91

If you have any difficulties with exporting your data, or have any further questions, please contact the DITM ServiceDesk.

Student Virtual Desktop

Please update your bookmarks for the Student Virtual desktop new URL Student Virtual Desktop. For further information refer to the IT support page here.

Calls from UC landline phone to China are blocked

Currently, UC landlines (not including mobile phones) are not able to call China.

Telstra have advised that China have placed a block on any calls that do not have a CLI (caller ID) assigned to it.

Calls from UC landlines do not have a caller ID, so are unfortunately being blocked.

The workaround at present is to use a mobile phone or a landline outside of UC. We apologise for the inconvenience this may cause.

Account Lockout

Your account will be locked if you enter your password incorrectly multiple times.  It will automatically unlock after a short period of time.  If your account has not unlocked within an hour, please contact the service desk.

Account Disabled

If your account has not been accessed for a long period of time, it may be temporarily disabled.  To re-enable your account, use the Self-Service Password Reset tool.  Your account should be accessible within 1 hour after it has been re-enabled.

For more information please see the DITM FAQs on MyUCStaff or refer to the IT Support page on MyUC Student.


Scheduled routine service interruptions

Application/serviceDescriptionWhen

Various services may include:

  • File Shares - corporate shared drives and home drives
  • email/calendar
  • corporate applications
  • University website
  • printing services
  • internet access
  • wi-fi access
  • Cooper and UC Lodge Internet Services
Regular maintenance window

Thursdays 6:30am to 8:00am;

AND

Thursdays 10:00pm to Fridays 3:00am