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IT Service Updates

This page contains advice pertaining to all IT-related scheduled and unscheduled interruptions to systems/services.

Unscheduled service interruptions

There are currently no unscheduled outages. All services are operational.

Student Management System Outage Notification

The Student Management System will be unavailable due to planned maintenance on 17th Jan’22 Monday, from 10 PM to 12 AM AEST.

During this downtime Student Management System and related components such as Student connect components in the MyUC will be unavailable.

Student Virtual Desktop

Please update your bookmarks for the Student Virtual desktop new URL Student Virtual Desktop. For further information refer to the IT support page here.

Calls from UC landline phone to China are blocked

Currently, UC landlines (not including mobile phones) are not able to call China.

Telstra have advised that China have placed a block on any calls that do not have a CLI (caller ID) assigned to it.

Calls from UC landlines do not have a caller ID, so are unfortunately being blocked.

The workaround at present is to use a mobile phone or a landline outside of UC. We apologise for the inconvenience this may cause.

Account Lockout

Your account will be locked if you enter your password incorrectly multiple times.  It will automatically unlock after a short period of time.  If your account has not unlocked within an hour, please contact the service desk.

Account Disabled

If your account has not been accessed for a long period of time, it may be temporarily disabled.  To re-enable your account, use the Self-Service Password Reset tool.  Your account should be accessible within 1 hour after it has been re-enabled.

For more information please see the DITM FAQs on MyUCStaff or refer to the IT Support page on MyUC Student.

Scheduled routine service interruptions


Various services may include:

  • File Shares - corporate shared drives and home drives
  • email/calendar
  • corporate applications
  • University website
  • printing services
  • internet access
  • wi-fi access
  • Cooper and UC Lodge Internet Services
Regular maintenance window

Thursdays 6:30am to 8:00am;


Thursdays 10:00pm to Fridays 3:00am