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  4. IT Service Updates

IT Service Updates

This page contains advice pertaining to all IT-related scheduled and unscheduled interruptions to systems/services.

Unscheduled service interruptions

There are currently no unscheduled outages. All services are operational.

Updates

Student Virtual Desktop

Please update your bookmarks for the Student Virtual desktop new URL Student Virtual Desktop. For further information refer to the IT support page here.

Calls from UC landline phone to China are blocked

Currently, UC landlines (not including mobile phones) are not able to call China.

Telstra have advised that China have placed a block on any calls that do not have a CLI (caller ID) assigned to it.

Calls from UC landlines are blocked unless your extension has CLI enabled. To enable CLI please contact the Service Desk.

The workaround at present is to use a mobile phone or a landline outside of UC. We apologise for the inconvenience this may cause.

Account Lockout

Your account will be locked if you enter your password incorrectly multiple times.  It will automatically unlock after a short period of time.  If your account has not unlocked within an hour, please contact the service desk.

Account Disabled

If your account has not been accessed for a long period of time, it may be temporarily disabled.  To re-enable your account, use the Self-Service Password Reset tool.  Your account should be accessible within 1 hour after it has been re-enabled.

For more information please see the DITM FAQs on MyUCStaff or refer to the IT Support page on MyUC Student.

Scheduled routine service interruptions

Application/serviceDescriptionWhen

Various services may include:

  • File Shares - corporate shared drives and home drives
  • email/calendar
  • corporate applications
  • University website
  • printing services
  • internet access
  • wi-fi access
  • Cooper and UC Lodge Internet Services
 Regular maintenance window

Thursdays 6:30am to 8:00am;

AND

Thursdays 10:00pm to Fridays 3:00am

Student Management System planned maintenance

The Student Management System will be unavailable due to routine maintenance from 12:00pm on Friday 2 June 2023 until 12pm on Monday 5 June 2023.

During this downtime several university resources that rely on the Student Management System will be inaccessible, including:

  • Student Management Services via MyUC Student Portal - students can view MyUC content, except for components and forms that allow them to view or change personal details, unit enrolment, statement of accounts and HELP loan scheme elections.
  • Student online forms
  • The My eQuals System