IT Service Updates
This page contains advice pertaining to all IT-related scheduled and unscheduled interruptions to systems/services.
Unscheduled service interruptions
There are currently no unscheduled outages. All services are operational.
Student Virtual Desktop
Please update your bookmarks for the Student Virtual desktop new URL Student Virtual Desktop. For further information refer to the IT support page here.
Calls from UC landline phone to China are blocked
Currently, UC landlines (not including mobile phones) are not able to call China.
Telstra have advised that China have placed a block on any calls that do not have a CLI (caller ID) assigned to it.
Calls from UC landlines are blocked unless your extension has CLI enabled. To enable CLI please contact the Service Desk.
The workaround at present is to use a mobile phone or a landline outside of UC. We apologise for the inconvenience this may cause.
Your account will be locked if you enter your password incorrectly multiple times. It will automatically unlock after a short period of time. If your account has not unlocked within an hour, please contact the service desk.
If your account has not been accessed for a long period of time, it may be temporarily disabled. To re-enable your account, use the Self-Service Password Reset tool. Your account should be accessible within 1 hour after it has been re-enabled.
For more information please see the DITM FAQs on MyUCStaff or refer to the IT Support page on MyUC Student.
Scheduled routine service interruptions
Various services may include:
|Regular maintenance window|
Thursdays 6:30am to 8:00am;
Thursdays 10:00pm to Fridays 3:00am