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Medical and Counselling Centre

Phone Busy? Book your doctor's appointment online

Online bookings for medical appointments available

UC Medical & Counselling promotes a culture of safety and respect

What does a safe and respectful community mean to you?

Medical Services Available

Medical information for Students

Counselling Services for UC Students

About Counselling

Medical Services for University Staff

UC Staff information

Are you a Faculty of Health Student? Make an appointment at the UC Medical Centre for your placement vaccinations

Immunisation

Immunisation scrolling banner

Nurse Triage: If you are unwell and there are no appointments available - come in and one of our nurses will assess the severity of your symptoms and advise on a course of action.

Measles: Make sure you are fully immunised! Cases of measles have been identified in the ACT. Measles can be highly contagious among those that are not vaccinated. Please look at the following fact sheet to familiarise yourself with the symptoms and the appropriate control precautions to prevent the spread of further infection.

MEASLES FACT SHEET

Counselling services for UC Students

Find out more about our Psychologists

Book an appointment online

Emergency contact information

Ambulance (Life threatening emergencies only), Fire, PolicePhone: 000
University of Canberra Crisis Line (after hours)Phone: 1300 271 790
Text:     0488 884 227
Poisons Information Centre131 126
CALMS - Canberra After-hours Locum Medical ServicePhone: 1300 422 567
Lifeline (Counselling service)Phone: 13 11 14
After-hours GP Helpline - (Healthdirect Australia)Phone: 1800 022 222
Access Mental HealthPhone: 1800 629 354
Campus securityPhone: 6201 2222
Rape Crisis (Phone support between 7am and 11pm)Phone: 6247 2525
Text:    0488 586 518
Domestic Violence Crisis ServicePhone: 6280 0900
SAMSSA (Support for men that have experienced sexual assault or past abuse)Phone: 6247 2525

Opening Hours of the Medical & Counselling Centre

The University of Canberra Medical & Counselling Centre, is open Monday to Friday, from 9am to 5pm. When the centre is closed, should you need to speak to a doctor, please call the Medical & Counselling Centre on 6201 2351. The mobile number of the doctor on call will be available on the answering machine message.

Alternatively, please contact CALMS (Canberra After Hours Medical & Counselling Centre) on 1300 422 567.

If you need urgent counselling support, or feel the need to speak to a counsellor, call Lifeline on 13 11 14 or the Access Mental Health Team on 1800 629 354.

Novel Coronavirus

UPDATE

If you have travelled recently to China and are concerned about the Coronavirus, please call the UC Medical and Counselling Centre’s dedicated mobile number on 0409 507 734. Do not visit the Medical Centre.

For up to date information and FAQ'S regarding the Coronavirus, please refer to the University of Canberra website.

What are the symptoms?

Symptoms include (but are not limited to) fever, cough, sore throat, fatigue and shortness of breath.

Medical advice

The Australian and ACT Governments are providing regularly updated information about the Coronavirus. Check Smart traveller for regular updates.

For up-to-date advice and information, please regularly review the following webpages:

www.health.gov.au/health-topics/novel-coronavirus

www.health.act.gov.au/public-health-alert/information-about-novel-coronavirus

Close contact

Vigilance is encouraged for anyone who has been in Hubei Province, China or Hong Kong.  If you have been in contact with someone who may have been exposed to 2019-nCoV, please monitor your health closely and report any symptoms by phone to your primary medical provider who will liaise with the public health agency in the ACT.

We have an experienced Medical and Counselling team on site at UC, and they are available by PHONE. Please call the dedicated mobile number on 0409 507 734.   Do not visit the Medical Centre.

Staff or students who become sick within 14 days of close contact or travel

If you or someone you know develops symptoms (see symptoms above), you should:

  • Isolate yourself in a single room away from others and seek an urgent medical review;
  • Isolate yourself at home while waiting for results of the assessment;
  • Call a doctor or hospital ahead of time and tell them you may have Novel Coronavirus infection;
  • Tell the doctor’s clinic or hospital again when you arrive that you may have Novel Coronavirus infection.

If you have severe symptoms, such as shortness of breath:

  • Call 000 and request an ambulance; and
  • Inform the paramedics that you may have novel coronavirus infection.

How can we help prevent the spread of 2019-nCoV?

Practicing good hand and sneeze/cough hygiene is the best defense against most viruses.

  • Wash your hands often with soap and water before and after eating as well as after attending the toilet;
  • Avoid contact with others (including touching, kissing, hugging, shaking hands and other intimate contact);
  • Cough and sneeze into your elbow.

Support

Should you need to speak to someone, we encourage you to contact our Medical and Counselling Centre on the dedicated mobile number: 0409 507 734.   Do not visit the Medical Centre.

Bushfires: Advice & resources

Many people are being affected by the extreme weather and fire conditions that we are currently experiencing.

ACT Health has a variety of resources and health advice available such as:
-  Frequently asked questions about current air quality, smoke and heat conditions,
-  advice on P2/N95 masks, including the Commonwealth supply of masks in the ACT, and
-  looking after your mental health and wellbeing.

Access the ACT Government Health website to locate this advice and other tips on how to stay safe in heavy smoke and hot conditions.

People & Diversity have provided a list of frequently asked questions, to assist staff through the bushfire alerts. Please contact People and Diversity (ucpeople@canberra.edu.au) if you need further assistance.

The UC Medical and Counselling Centre on campus remains open in Building 1, Level B.
If you have been impacted in any way by the fires, we have GP'S and psychologists who are available to assist you. Call (02) 6201 2351.

New Patient Forms

New patients can complete the new online patient registration form before they arrive.

UC Medical Centre Health Information Collection & Use Consent form

Practice Information Sheet & Privacy Policy

UC Medical & Counselling Centre Practice Information Sheet

UC Medical & Counselling Centre Privacy Policy

Compliments & Complaints

Should you wish to make any compliments or offer any suggestions as to how we can improve our services, please contact the Director Dr Jenny Weekes by sending an e mail to UCMedical&Counselling@canberra.edu.au

Your correspondence will be confidential.

Report an Incident

Reporting of Sexual Assault, Harassment, Injury, Theft, Other

UC Safe Online Report Form - located at:  https://www.canberra.edu.au/safe-community/report-an-incident