Medical and Counselling Centre
UPDATE: UC MEDICAL & COUNSELLING SERVICES
Medical and Counselling services at the University of Canberra remain open and are transitioning to online video and telephone consultations throughout the COVID-19 crisis. All doctors and counsellors will be available for telehealth appointments from Monday the 30th March 2020.
Doctors will still be available for face-to-face consultations, however patients will need to be assessed first via a telehealth video or telephone consultation before coming to the Centre. This procedure will allow us to maximise safety for patients and staff. Any patients with flu or cold-like symptoms must be assessed by a telehealth consultation and only come into the practice if asked to do so by the doctor. Our psychologists are in the process of shifting to only phone consultation, with an aim to have these fully online by Monday 30 March.
Should you have any queries about how to access medical appointments or psychological services from the Medical & Counselling Centre please don’t hesitate to contact the Medical & Counselling Centre on 6201 2351.
Emergency contact information
| Ambulance (Life threatening emergencies only), Fire, Police | Phone: 000 |
| University of Canberra Crisis Line (after hours) | Phone: 1300 271 790 Text: 0488 884 227 |
| Poisons Information Centre | 131 126 |
| CALMS - Canberra After-hours Locum Medical Service | Phone: 1300 422 567 |
| Lifeline (Counselling service) | Phone: 13 11 14 |
| After-hours GP Helpline - (Healthdirect Australia) | Phone: 1800 022 222 |
| Access Mental Health | Phone: 1800 629 354 |
| Campus security | Phone: 6201 2222 |
| Rape Crisis (Phone support between 7am and 11pm) | Phone: 6247 2525 Text: 0488 586 518 |
| Domestic Violence Crisis Service | Phone: 6280 0900 |
| SAMSSA (Support for men that have experienced sexual assault or past abuse) | Phone: 6247 2525 |
Opening Hours of the Medical & Counselling Centre
The University of Canberra Medical & Counselling Centre, is open Monday to Friday, from 9am to 5pm. When the centre is closed, should you need to speak to a doctor, please call the Medical & Counselling Centre on 6201 2351. The mobile number of the doctor on call will be available on the answering machine message.
Alternatively, please contact CALMS (Canberra After Hours Medical & Counselling Centre) on 1300 422 567.
If you need urgent counselling support, or feel the need to speak to a counsellor, call Lifeline on 13 11 14 or the Access Mental Health Team on 1800 629 354.
Novel Coronavirus
Coronavirus Health Information Line (Department of Health)
Call this line if you are seeking information on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week.
UPDATE
If you have recently travelled overseas and are concerned about the Coronavirus, please call the UC Medical and Counselling Centre’s dedicated mobile number on 0409 507 734. Do not visit the Medical Centre.
For up to date information on travel restrictions and self isolation requirements, please refer to the Commonwealth Department of Health website.
For up to date information and FAQ'S regarding the Coronavirus, please refer to the University of Canberra website.
What are the symptoms?
Symptoms include (but are not limited to) fever, cough, sore throat, fatigue and shortness of breath.
Medical advice
The Australian and ACT Governments are providing regularly updated information about the Coronavirus. Check Smart traveller for regular updates.
For up-to-date advice and information, please regularly review the following websites:
Commonwealth Department of Health
Close contact
If you have been in contact with someone who may have been exposed to COVID-19, please monitor your health closely and report any symptoms by phone to your primary medical provider who will liaise with the public health agency in the ACT.
We have an experienced Medical and Counselling team on site at UC, and they are available by PHONE. Please call the dedicated mobile number on 0409 507 734. Do not visit the Medical Centre.
Staff or students who become sick within 14 days of close contact or travel
If you or someone you know develops symptoms (see symptoms above), you should:
- Isolate yourself in a single room away from others and seek an urgent medical review;
- Isolate yourself at home while waiting for results of the assessment;
- Call a doctor or hospital ahead of time and tell them you may have Novel Coronavirus infection;
- Tell the doctor’s clinic or hospital again when you arrive that you may have Novel Coronavirus infection.
If you have severe symptoms, such as shortness of breath:
- Call 000 and request an ambulance; and
- Inform the paramedics that you may have novel coronavirus infection.
How can we help prevent the spread of COVID-19?
Practicing good hand and sneeze/cough hygiene is the best defense against most viruses.
- Wash your hands often with soap and water before and after eating as well as after attending the toilet;
- Avoid contact with others (including touching, kissing, hugging, shaking hands and other intimate contact);
- Cough and sneeze into your elbow.
Testing
Testing for COVID-19 is available at the ACT Government Walk-in Centres, and also from private pathology collection centres (referral from a GP is required).
Support
Should you need to speak to someone, we encourage you to contact our Medical and Counselling Centre on the dedicated mobile number: 0409 507 734. Do not visit the Medical Centre.
New Patient Forms
New patients can complete the new online patient registration form before they arrive.
UC Medical Centre Health Information Collection & Use Consent form
Practice Information Sheet & Privacy Policy
UC Medical & Counselling Centre Practice Information Sheet
UC Medical & Counselling Centre Privacy Policy
Compliments & Complaints
Should you wish to make any compliments or offer any suggestions as to how we can improve our services, please contact the Director Dr Jenny Weekes by sending an e mail to UCMedical&Counselling@canberra.edu.au
Your correspondence will be confidential.
Report an Incident
Reporting of Sexual Assault, Harassment, Injury, Theft, Other
UC Safe Online Report Form - located at: https://www.canberra.edu.au/safe-community/report-an-incident
For Students
Browse our information for students.
Counselling
Counselling services for UC students.
