Frequently asked questions
Except in emergencies, appointments are required to see the doctors, and are normally made at 15 minute intervals. To encourage continuity of care we also suggest that you request your preferred doctor at the time of booking your appointment. Certain consultations are best dealt with by a longer appointment (30 minutes). These include consultations for more complex problems or multiple problems, mental health care plans, medical examinations, taxi medicals, driving medicals and medical procedures. If you feel that you may need a longer appointment please discuss this with Reception staff at the time of booking your appointment. Appointments can also be booked online using the HOTDOC APP, by visiting the practice, or by calling 6201 2351.
You can make an appointment of 50 minutes or 30 minutes duration at the reception desk, by ringing the Medical and Counselling Centre on 6201 2351 between 9:00am and 5:00pm on weekdays, or by booking online via the Hotdoc App. Only one appointment is given at a time. 50 minute appointments are recommended for the first consultation.
Cancellation fees may apply if we do not receive notice of your cancellation.Please note that these fees are not claimable on your health fund, private health insurance or Medicare.
When you book an appointment, that time is reserved for you unless you cancel. To help us ensure that we provide a responsive and accessible service to all students, we ask that you provide us with as much notice as possible if you are unable to attend. Please call us, with as much notice as possible to cancel your appointment.
Appointments can also be cancelled on the HOTDOC APP.
If you have an emergency please telephone 000.
When the Centre is closed, medical care for patients of the University of Canberra Medical and Counselling Centre can be accessed through the Canberra After hours Locum Medical Service CALMS. Their phone number is 1300 422 567. This number is also on the Medical Centre answering machine when the Medical Centre is closed. Should you need to speak to a Dr between 8am and 9am or between 5pm and 6pm Monday to Friday, please call the Medical Centre mobile on 0409 507 734. There is also an after hours GP helpline available through Healthdirect Australia on 1800 022 222.
Should you wish to make any compliments or offer any suggestions as to how we can improve our services, please speak to the Director, Dr Jenny Weekes, or send an e mail to UCMedical&Counselling@canberra.edu.au. If you are satisfied or dissatisfied with any aspect of the care that you have received at this Centre please let Dr Weekes know. If your concerns are not resolved you can then contact the Health Services Commissioner by phoning 6205 2222.
Appointments for Doctors can be booked online, on the HOTDOC App. If you need to see a counsellor, but would prefer to not phone and book an appointment, book a GP appointment through the HOTDOC App. The GP will then assist you to book a counselling appointment.
If you cannot find an appointment on the booking app, come into the centre and ask to speak to a Nurse, or call our reception team on 6201 2351. They will help you find the next available Doctors appointment. If you require an urgent counselling appointment, call the reception team who will be happy to assist you.