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About Us

Emergency information

If you are trying to contact a counsellor on an urgent matter please telephone the Counselling Service on 6201 2351. If your need is particularly urgent, arrangements can be made to offer you an emergency appointment. You can visit reception to be assessed by a nurse. If it is after hours please call one of the following 24/7 hotlines:

  • LifeLine Phone: 131114
  • Mental Health Crisis Service Phone: 1800 629 354
  • University of Canberra Crisis Line Phone: 1300 271 790 or Text: 0488 884 227

Contact with the counsellor between counselling sessions

Contact with your counsellor between sessions is limited, since counsellors are often fully booked for counselling during the working day. However, you can leave a message with the reception staff for your counsellor to ring, and the counsellor will get back to you as soon as possible. If you or your counsellor are concerned about your welfare after hours, your counsellor will give you telephone numbers so you can contact 24-hour crisis or emergency services.

Counselling services through the Medical and Counselling Centre are provided for UC students only. Counselling sessions are free for international and domestic students.

About Us

The Counselling Service is a place where students can talk in private to professionally-trained counsellors about personal problems. These problems may be little niggly ones or large overwhelming ones. Students may come to counselling for help dealing with the stresses of study, or to just get something off their chests. They may want to talk about their families, their partners or how they feel about themselves. They may be struggling with something big like relationship breakups, depression, traumatic incidents or unusual thoughts. They may be mature-age students returning to study after a long time. Whatever the issue, a counsellor can help. Students can also be referred to other services for additional help if that is required. The university counsellors appreciate the different needs of students coming from other cultures and backgrounds.

The UC Counselling Service is free for all students. All sessions are confidential. Staff may consult the Counselling Service for advice on student or University matters. Staff counselling is available off-campus through the Employee Assistance Scheme.

Suggestions for improvements in our service

We welcome your suggestions about any ways in which our service can be improved. Sometimes there are constraints on implementing some ideas and suggestions but all feedback will be considered and valued.

Please feel free to talk to your counsellor, the senior counsellor, the Director of Medical and Counselling or other members of the Medical and Counselling staff about your suggestions and advice.

Counselling services through the Medical and Counselling Centre are provided for UC students only. Counselling sessions are free for international and domestic students.

Making an Appointment

You can make an appointment of 50 minutes or 30 minutes duration at the reception desk, or by ringing the Medical and Counselling Centre on ph: 6201 2351 between 9:00am and 5:00pm on weekdays. Only one appointment is given at a time. 50 minute appointments are recommended for the initial consultation. You can also book a counselling appointment on the HotDoc app.

On the day appointments of 30 minutes and 50 minutes duration are also available most days. On the day appointments cannot be booked ahead of time. To book one of these appointments come to the reception desk or ring after 9:00am and you will be allocated a time that day. It is a first come, first served system so you are advised to contact the reception desk as early as possible on that day.


Counselling services are free to all University of Canberra students.

Postponing or cancelling an appointment

If you cannot attend your appointment, please notify the reception staff as early as possible so that the timeslot can be used by someone else.

All counselling sessions are strictly confidential. No information about you, including the fact that you have visited the counselling service, will be released to anyone outside the service without your permission (except in the case of legal subpoena). Ethically, however, we are required to disclose information if that is necessary to protect you or someone else from imminent danger.

With your consent we can liaise with other UC services and external agencies, but you must advise that you want this to occur and will be asked to complete a release of information form for this to occur.

If we leave messages for you

Telephone messages (eg. about a change of appointment time) may be left for you on the number you have provided. It will usually be in the name of a member of the Medical and Counselling Services reception staff.

If you prefer that messages be handled in a different way, please discuss this with your counsellor.

Disclaimer: The above information is for information purposes only, and is not designed to replace medical or counselling services. If you need further assistance or information, please contact the University Medical and Counselling Service on (02) 6201 2351.