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Bachelor of Business (Service Management) (MGB107.1)
Please note these are the 2021 details for this course
| Selection rank | Delivery mode | Location | Duration |
|---|---|---|---|
| 60 | On campus |
Bruce, Canberra |
3.0 years |
| Faculty | Discipline(s) | Available teaching periods | UAC code |
| Faculty of Business, Government & Law | Canberra Business School |
361217 | |
| Fees | English language requirements | AQF level | |
|
|
View requirements | 7 | |
English language requirements
An IELTS Academic score of 6.0 overall, with no band score below 6.0 (or equivalent).
Delivery mode
Blended: Mixture of online and on campus units are available.
On campus: Units are delivered on campus.
Online: All units are online.
Online Plus: Units are available online, except where attendance at a physical location is required for placement or professional accreditation.
Location
All course material is developed and delivered via the location listed. Online units do not require on campus attendance.
Selection rank
The selection rank is the minimum ATAR plus adjustment factors required for admission to the program in the previous year. This is an indicative guide only as ranks change each year depending on demand.
Fees disclaimer
Annual fee rates
The fees shown are the annual fee rates for the course. The annual rate is the fee that applies to standard full-time enrolment, which is 24 credit points. The final fee charged is based on the proportion of 24 credit points in which a student enrols. Students enrolled in a Commonwealth Support Place (CSP) are required to make a contribution towards the cost of their education, which is set by the Commonwealth Government. Information on Commonwealth Supported Places, HECS-HELP and how fees are calculated can be found here.
Please note: Course fees are assessed annually and are subject to change.
AQF Level
University of Canberra qualifications are recognised under the Australian Qualifications Framework (AQF).
- Level 5 - Diploma
- Level 6 - Associate Degree
- Level 7 - Bachelor Degree
- Level 8 - Bachelor Honours Degree OR Graduate Certificate OR Graduate Diploma
- Level 9 - Masters Degree
- Level 10 - Doctoral Degree
| Academic entry requirements | Delivery mode | Location | Duration |
|---|---|---|---|
| On campus |
Bruce, Canberra |
3.0 years | |
| Faculty | Discipline(s) | Available teaching periods | CRICOS code |
| Faculty of Business, Government & Law | Canberra Business School |
095933B | |
| Fees | English language requirements | AQF level | |
|
|
View requirements | 7 | |
Fees disclaimer
Annual fee rates
The fees shown are the annual fee rates for the course. The annual rate is the fee that applies to standard full-time enrolment, which is 24 credit points. The final fee charged is based on the proportion of 24 credit points in which a student enrols. Information on how fees are calculated can be found here.
Please note: Course fees are assessed annually and are subject to change.
Delivery mode
Blended: Mixture of online and on campus units are available.
On campus: Units are delivered on campus.
Online: All units are online.
Online Plus: Units are available online, except where attendance at a physical location is required for placement or professional accreditation.
English language requirements
An IELTS Academic score of 6.0 overall, with no band score below 6.0 (or equivalent).
Location
All course material is developed and delivered via the location listed. Online units do not require on campus attendance.
Academic entry requirements
To study at UC, you’ll need to meet our academic entry requirements and any admission requirements specific to your course. Please read your course admission requirements below. To find out whether you meet UC’s academic entry requirements, visit our academic entry requirements page.
AQF level
University of Canberra qualifications are recognised under the Australian Qualifications Framework (AQF).
- Level 5 - Diploma
- Level 6 - Associate Degree
- Level 7 - Bachelor Degree
- Level 8 - Bachelor Honours Degree OR Graduate Certificate OR Graduate Diploma
- Level 9 - Masters Degree
- Level 10 - Doctoral Degree
Explore the business of the service economy
With modern global economies spending an increasing amount on ‘services’ over ‘goods’, and the creation of more jobs in the service sector, this course will prepare you for a world that is increasingly dependent upon services and service systems. This is a world where businesses, organisations, government and social enterprises must learn to adopt a service perspective to successfully create value for their customers and stakeholders.
To learn to effectively manage the operational, technological and human aspects of service businesses across the commercial, government and not-for-profit sectors, you’ll tackle complex service problems, with concepts and ideas from across multiple business disciplines. Upon graduation, you’ll have an impressive knowledge base and durable skillset which will enable you to lead, thrive and adapt in the emerging, and rapidly changing, service society.
Study a Bachelor of Business (Service Management) at UC and you will:
- integrate theory and practice in service management and articulate the impacts of recent developments within the field
- locate and evaluate a range of research frameworks and skills within service management
- develop and practice a service perspective on business and in managing organisations
- examine service phenomenon at multiple levels of analysis and identify connections between them
- utilise design thinking when investigating service problems and creating solutions to them
- create value in services through relevant indicators, such as service quality, service experience, customer satisfaction or wellbeing outcomes
- synthesise interdisciplinary business knowledge when analysing and responding to complex or uncertain service problems.
Work Integrated Learning
The Bachelor of Business (Service Management) integrates theoretical learning with practice thanks to regular authentic Work Integrated Learning (WIL) experiences. Academics and industry work together to facilitate a range of diverse opportunities for you, including work simulations, internship workshops and placements, guest speakers, industry projects, overseas study tours and more.
Students of the faculty have previously undertaken internships across a range of sectors, with organisations including Escape Luxury Camping, Brumbies Rugby, the Australian College of Nursing, Canberra Cavalry, Southern Tablelands Arts, Goulburn Regional Conservatorium, RDA Southern Inland, Careers UC and UniLodge (UC).
Career opportunities
- Company director
- International business development manager
- General manager
- Global account manager
- Import/export logistics officer
- International business consultant
- Government policy adviser
- Product development manager
- International trade coordinator
- International management consultant
- Economic officer
- Business intelligence manager
- Marketing manager
- Human resources adviser
- Customer engagement manager
Course-specific information
High-achieving students can enrol in the Bachelor of Philosophy (Honours) program.
Admission to this course is based on an entrance rank. A rank can be achieved by the following means:
- Year 12 ATAR
- other Australian Qualification
- work experience
- overseas qualification
We also offer a number of entry initiatives that give you the opportunity to gain entry to the University via alternate pathway programs and admissions schemes.
More information is available on our Alternative Entry page: http://www.canberra.edu.au/future-students/applications/apply-now/alternative-entry
Assumed knowledge
None.
Periods course is open for new admissions
This course is not open for new admissions.
Credit arrangements
A credit transfer arrangement is available for this course for the following institutions:
Chandigarh University
Other Australian Tafe
Overseas Institution
Pannasastra University Of Cambodia
Psb Academy
Qingdao University Of Science & Technology
Xiangtan University
Bachelor of Business (Service Management) (MGB107) | 72 credit points
Open Electives - 24 credit points from the following
- - Must pass 24 credit points from anywhere in the University, as a breadth major, a breadth minor and/or as individual units.
Service Operations, Technology and Interfaces (11185) | 3 credit points — Level 3
Service Design Project (11188) | 3 credit points — Level 3
Note:
- From 2021 unit 11043 has been replaced by unit 11655.
Note:
- From 2024, units 10158, 10236, 11166, 11167 and 11168 have been replaced with new BGL Internship units.
- 1. The internships and the International Business Study Tour options will require either in person placement hours in a business or on an overseas study tour and are not offered wholly online.
- 2. Students must pass a minimum of 1 unit from Part A. Two units may be chosen from Part A or one from Part A and one from Part B.
- 3. Students who undertook two units listed in the current Part B section prior to 2024 can still count the units towards their course. Students from 2024 need to select at least 1 unit from Part A.
- International Exchange: Students may also choose to undertake units at an international institution, subject to approval by the Program Director.
In addition to course requirements, in order to successfully complete your course you must meet the inherent requirements. Please refer to the inherent requirements statement applicable to your course
UC - Canberra, Bruce
Year 1
Year 2
Semester 1
SM0026 Restricted Choice Unit
Two Open Elective Units
Semester 2
Core Major in Business Restricted Choice unit
Two Open Elective Units
Year 3
Semester 1
One Open Elective Unit
Core Major in Business Restricted Choice unit
Service Operations, Technology and Interfaces (11185)
Semester 2
Two Open Elective Units
Service Design Project (11188)
Year 1
Semester 1
Semester 2
Core Major in Business Restricted Choice unit
Year 2
Semester 1
SM0026 Restricted Choice Unit
Service Operations, Technology and Interfaces (11185)
Semester 2
Core Major in Business Restricted Choice unit
Service Design Project (11188)
Year 1
Year 2
Semester 1
One Open Elective Unit
Year 3
Semester 1
SM0026 Restricted Choice Unit
Service Operations, Technology and Interfaces (11185)
Core Major in Business Restricted Choice unit
Semester 2
Two Open Elective Units
Service Design Project (11188)
Core Major in Business Restricted Choice unit
Year 4
Semester 1
Two Open Elective Units
Year 1
Year 2
Semester 1
Service Operations, Technology and Interfaces (11185)
SM0026 Restricted Choice Unit
Semester 2
Core Major in Business Restricted Choice unit
Service Design Project (11188)
Year 3
Semester 1
Core Major in Business Restricted Choice unit
Year 1
Year 2
Year 3
Semester 1
SM0026 Restricted Choice Unit
One Open Elective Unit
Year 4
Semester 2
Core Major in Business Restricted Choice unit
One Open Elective Unit
Year 5
Semester 2
Core Major in Business Restricted Choice unit
One Open Elective Unit
Year 6
Semester 1
Service Operations, Technology and Interfaces (11185)
One Open Elective Unit
Year 1
Year 2
Year 3
Year 4
Semester 1
SM0026 Restricted Choice Unit
One Open Elective Unit
Year 5
Semester 2
Core Major in Business Restricted Choice unit
One Open Elective Unit
Year 6
Semester 1
Service Operations, Technology and Interfaces (11185)
One Open Elective Unit
Semester 2
Service Design Project (11188)
Core Major in Business Restricted Choice unit
Course duration
Standard six semesters full-time or equivalent. Maximum twenty semesters.
Learning outcomes
| Learning outcomes | Related graduate attributes |
|---|---|
| To utilise design thinking when investigating service problems and creating solutions to them. | 1.5 UC graduates are professional: display initiative and drive, and use their organisational skills to plan and manage their workload; 3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development; 3.2 UC graduates are lifelong learners: be self-aware. 3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas. |
| To synthesise interdisciplinary business knowledge when analysing and responding to complex or uncertain service problems. | 1.2 UC graduates are professional: communicate effectively; 3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development; 3.2 UC graduates are lifelong learners: be self-aware; 3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas; and 3.4 UC graduates are lifelong learners: evaluate and adopt new technology. |
| Integrate theory and practice in Service Management and articulate the impacts of recent developments within the field. | 1.1 UC graduates are professional: employ up-to-date and relevant knowledge and skills; 1.5 UC graduates are professional: display initiative and drive, and use their organisational skills to plan and manage their workload; and 3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development. |
| To examine service phenomenon at multiple levels of analysis and identify connections between them. | 1.2 UC graduates are professional: communicate effectively; 2.3 UC graduates are global citizens: understand issues in their profession from the perspective of other cultures; 2.4 UC graduates are global citizens: communicate effectively in diverse cultural and social settings; 3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development; 3.2 UC graduates are lifelong learners: be self-aware; and 3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas. |
| Locate and evaluate a range of research frameworks and skills within Service Management. | 1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems; and 3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development. |
| Develop and apply experience of professional management in work and organisations demonstrating creativity and initiative in new situations. | 3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas. |
| To develop and practice a service perspective on business and in managing organisations. | 1.1 UC graduates are professional: employ up-to-date and relevant knowledge and skills; 1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems; 2.1 UC graduates are global citizens: think globally about issues in their profession; 2.2 UC graduates are global citizens: adopt an informed and balanced approach across professional and international boundaries; and 3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development. |
| Synthesise and apply a range of ethical, socially responsible and sustainable solutions in a changing business environment and reflect upon levels of personal autonomy and accountability associated with the decision-making process. | 1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems; and 2.6 UC graduates are global citizens: behave ethically and sustainably in their professional and personal lives. |
| To create value in services through relevant indicators such as service quality, the service experience, customer satisfaction, or well-being outcomes | 2.3 UC graduates are global citizens: understand issues in their profession from the perspective of other cultures; 2.4 UC graduates are global citizens: communicate effectively in diverse cultural and social settings; 2.5 UC graduates are global citizens: make creative use of technology in their learning and professional lives; 2.6 UC graduates are global citizens: behave ethically and sustainably in their professional and personal lives; 3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development; and 3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas. |
| Critically evaluate a range of core and contemporary business skills to synthesise solutions to future work challenges in the legal, economic and global business environment. | 1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems. |
| Analyse and apply a range of contemporary approaches to business innovation and organisational change. | 1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems; and 3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas. |
Majors
Awards
| Award | Official abbreviation |
|---|---|
| Bachelor of Business (Service Management) | BBus (ServiceMgt) |
Honours
High performing students may be eligible for entry into the Bachelor of Philosophy (Honours) course.
Enquiries
| Student category | Contact details |
|---|---|
| Prospective Domestic Students: | Email study@canberra.edu.au or Phone 1800 UNI CAN (1800 864 226) |
| Prospective International Students: | Email international@canberra.edu.au or Phone +61 2 6201 5342 |
| Current and Commencing Students: | In person, Student Centre Building 1 (take a BGL Faculty course advice ticket) or Email bglstudent@canberra.edu.au |
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