The University is committed to supporting our students as we continue to respond to the pandemic.
Please be assured that we are monitoring advice from the ACT and Australian Governments, and taking the necessary steps and precautions to ensure that our students are informed and supported appropriately.
Students requiring administrative support, course advice or assistance should contact student.centre@canberra.edu.au.
Students facing hardship due to impacts of COVID-19 can contact wellbeing@canberra.edu.au to discuss their concerns and needs.
Student support contacts
Student support services within Student Central, including Student Wellbeing and Support, and Inclusion UC are available to students in person and through online and virtual means during business hours.
For in-person support, come to Student Central in Building 1.
Online and virtual support is available through:
- Wellbeing: wellbeing@canberra.edu.au or (02) 6206 8841
- Medical and Counselling: (02) 6201 2351 or 0409 507 734
- Ngunnawal Centre: Ngunnawal@canberra.edu.au or (02) 6201 2998
- International Student Support Services: internationalstudent@canberra.edu.au or 1300 301 727
- Inclusion and Engagement: inclusion@canberra.edu.au or (02) 6201 5233
- Careers UC: careers@canberra.edu.au or (02) 6201 2660
- Student Advocacy: student.advocacy@canberra.edu.au
For out of hours wellbeing support contact the Crisis Line on 1300 271 790 or text on 0488 884 227.
Contact Student Central
The Student Central team is fully equipped to assist and support our students. You can access Student Central in Building 1 or via email, phone or chat.
Monday – Friday
10am – 4pm
1300 301 727
student.centre@canberra.edu.au
Financial support
Given the financial impact of COVID-19, we know that our students may need support and assistance from time to time.
For more information on the financial support available to our students please visit our Financial Support @ UC website.
All students impacted by financial hardship, are encouraged to connect with the Student Wellbeing and Support team to explore support options – wellbeing@canberra.edu.au.
Accommodation expenses
If you are experiencing financial difficulties and struggling to pay your on-campus rent, please email UniLodge directly to discuss the option of a payment plan.
If you require financial support and you do not live on campus, please contact wellbeing@canberra.edu.au.
For residential advice for rental properties not on campus, students should contact Legal Aid ACT’s helpline on 1300 654 314.
Work Integrated Learning Student Support Scheme
If you are undertaking a placement this semester and need additional financial support to help ease the pressures or stresses that can arise with placements we recommend you apply for the WIL Support Scheme.
To be eligible for a general grant of between $250 and $1,000, you must be enrolled in a professional internship or placement unit and not receiving a similar scholarship (for example, Rural Pharmacy Student Placement Allowance or New Colombo Plan).
Apply for WIL Support Scheme (login)
Job and placement support
Careers UC is open to all students and recent graduates. Whether you need a job, would like to discuss your future career, or need placement or internship support, we are here to help.
Health and Education students:
It is vital that students continue to check their student emails and respond to any requests from the placement team as required, and review the Placement requirements webpage
- General enquiries: (02) 6201 2660 or email careers@canberra.edu.au.
- Placement support: placements@canberra.edu.au or (02) 6201 2830.
- daily drop-in sessions: in person (1C42) or via the Careers UC Virtual Room.
Legal Aid
Students can continue to access free legal advice on campus or through phone appointments.
Days and time: Tuesdays and Wednesdays, 9:30am – 4:00pm
Location: On campus (Building 1, Level C, Room 70)
Phone contact: 1300 654 314
Study Help resources
The UC Study Skills Team has a range of live services available through its Study Help Canvas site (login) has a range of online materials and discussion forums to support you, including:
- Remote learning strategies and tips.
- Information about the Academic Integrity Module (AIM), Study Skills For Success course and the English for Uni course.
- Student guides to using:
- Virtual Room
- Lecture recordings
- Microsoft Teams
- Zoom
- Virtual Rooms available in the left-hand menu for:
- The Help Hub, which is currently hosting ASK Advisor and Study Skills Drop-ins online from 10.30am – 6.30pm each weekday; ASK Advisor online drop-ins are also available on the weekend from12.30pm – 4.30pm.
- The ASK Advisors are trained current students providing daily help with study tips, assignment writing, printing, library loans, UCLearn, ePortfolio and more.
- Study Skills Learning Advisors provide online assignment help, English Language and Referencing Help.
- MASH (maths and stats help) for online drop-in help with maths, stats and IT questions.
- Studiosity online study help is available 24/7 for Writing Feedback and Connect Live sessions. Access through the left navigation menu of the Study Help site or your unit teaching site.
Contact the Study Skills team for further support via study.skills@canberra.edu.au or (02) 6201 2205.
IT services
Use these links and services for support with access to applications, data and more:
- Accessing student computer labs remotely (use your student login)
- Accessing your student virtual desktop (use your student login)
- Email servicedesk@canberra.edu.au
- Call (02) 6201 5500
- Log in to the Student Portal for live chat support
- Visit the Service Counter | 9am – 5pm | Building 10
Peer Assisted Learning
Peer Assisted Learning Sessions (PALS) are group study sessions led by Peer Learning Advisors on weekdays for large-cohort core first-year units.
Access via the Virtual Room in the PALS Student site (login). PALS starts in Week Two of each semester and Winter Term.
Ngunnawal Centre Tutoring Program
The Ngunnawal Centre Tutoring Program will be managed between the tutor and the student as to which communication support method works best for both the student and the tutor, e.g. telephone, video call or online facility.
Tutoring program enquiries can be emailed to NgunnawalTutoring@canberra.edu.au.
Library services
Students can contact the Library on 02 6201 2953 during office hours.
For more information on the Library and its services and support available to students, visit the UC Library website.
UC acknowledges the Ngunnawal people, traditional custodians of the lands where Bruce campus is situated. We wish to acknowledge and respect their continuing culture and the contribution they make to the life of Canberra and the region. We also acknowledge all other First Nations Peoples on whose lands we gather.