Health and wellbeing

The health and wellbeing of our entire UC community is important.

You can call the Coronavirus Health Information Line on 1800 020 080 if you are seeking information on COVID-19. The line operates 24 hours a day, seven days a week.

UC Medical and Counselling Centre

Face-to-face and telehealth appointments are available for UC staff and students.

The Medical and Counselling Centre is open from 9am to 5pm, Monday to Friday (excluding public holidays).

To access medical appointments or psychological services contact (02) 6201 2351 or 0409 507 734 during business hours. Appointments can also be made online via the Centre’s booking app – HotDoc.

For out of hours service, please contact the Crisis Line on 1300 271 790 or text on 0488 884 227.

Please wear a mask for any face-to-face appointments.

Please do not book a face-to-face appointment with our doctors if you have any viral symptoms. If you are unwell with a cold, have a fever, or any respiratory and viral symptoms, please call the Centre on 6201 2351 to organise medical assessment of your symptoms before coming into the Centre.

To keep our patients, clients, and staff safe, all individuals attending the Centre are screened before being able to enter.

More mental health and health advice and support can be found on the Medical and Counselling Centre webpage.

Is it COVID-19 or hay fever?

As we enter hay fever season in Canberra, the UC Medical and Counselling team has put together a simple fact sheet to help identify your symptoms (PDF, 157.32 KB).

COVID-19 vaccination program

UC Medical & Counselling Centre is involved in the roll-out of the COVID Vaccine (AstraZeneca).

The  roll-will be staggered across all states and territories in line with the Government’s COVID-19 Vaccine Roll-out Strategy.  Limited amounts of vaccine have been allocated to general practices until Australia has a constant supply of vaccine.

More information is available on the Medical and Counselling website.

Health advice

Please follow the advice of ACT Health in relation to stay-at-home orders, quarantine, testing and isolation.

You can contact the ACT Health COVID-19 Helpline on (02) 6207 7244 from 8am to 8pm daily, or UC Medical and Counselling on (02) 6201 2351 from 9am to 5pm, Monday to Friday.

if you have been in an identified outbreak location, or you develop COVID-19 symptoms, get tested at an ACT COVID-19 testing site immediately.

While awaiting test results please stay at home. Please do not come on to campus if you are:

  • Returning from an identified case exposure location and subject to stay-at-home orders.
  • Waiting for COVID-19 test results – isolation is legally required if you are awaiting the results of a COVID-19 test, even if you do not have symptoms.

COVID-19 testing, stay-at-home orders and quarantine procedure

These procedures ensure that the University can provide support to our staff and students who may be undergoing COVID-19 testing or have tested positive.

Step 1

Staff are required to email People and Diversity, their line manager.

Students are required to email Student Wellbeing.

Step 2

Initiate a University incident report providing the following details:

  • Form type: Health and safety report
  • Incident category: COVID-19
  • Incident type: Been tested for COVID-19 or In mandatory quarantine

Step 3

Provide the following information in your incident report:

  • Full name and student/staff ID
  • Business Area/Faculty/Course
  • If you are a student living on campus, what are the accommodation arrangements?
  • Date of test (if applicable)
  • Date of first symptoms (if any)
  • Brief details of recent movement (e.g. returned from overseas or interstate, notified of being a close contact of a COVID-19 positive case by a health official, had a presence on campus in 48 hours prior to symptoms presenting, on work integrated learning placement, or a worker in healthcare/aged care/education)

Step 4

If your test is positive, please contact the University’s dedicated COVID-19 Support Line on 0409 507 734.

Other quick links