Where to Get Help
Here you will find all the contacts you may need for support for on an off university campus.
If you are in immediate danger and require urgent assistance, we encourage you to call '000'. If you are on-campus, you can also call campus security on 6201 2222.
The University of Canberra Medical and Counselling Centre provides a range of health, well-being and counselling support services to staff, students and visitors on-campus. Medical and Counselling Services are available 9 am - 5 pm, Monday - Friday. You can reach Medical and Counselling on 6201 2351.
If you require crisis support, students have access to a dedicated University Crisis Line, operated by Lifeline. The service is available after business hours (24 hours over weekends and public holidays). People seeking support can free call 1300 271 790, or text on 0488 884 227. The University of Canberra has partnered with Lifeline to deliver this vital service to ensure that staff and students can seek immediate relief from emotional distress, can safely manage threats to life or safety, and explore coping strategies in both the short and long-term, particularly for out of hours support. The University Crisis Line is available to all students regardless of location.
Staff requiring support can access the Employee Assistance Program (EAP). EAP is an independent and completely confidential counselling service available to staff of the University and their immediate families. The EAP provides a practical and voluntary service to assist staff to deal with any problem that might affect their health and well-being and which may impact on their work and relationships at work.
Support at UC Bruce Campus Key Contacts
| UC Security | If you need assistance on campus please contact UC Security on (02) 6201 2222. Security staff will liaise with police, ambulance and/or UC support services as necessary. Security also escorts students and staff around campus after hours. |
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| Dean of Students and Director of Student Life | The Dean of Students is a students point of call for advice, support and referrals. Please contact the UC Dean of Students via email or on (02) 6206 5906 |
| UC Medical & Counselling | the UC Medical & Counselling Centre provides medical and health advice and assistance and a free counselling service for students - call (02) 6206 2351. |
| Student Welfare | the Welfare Officer can help guide you through any personal, financial or study issues through support, advice and referral to other internal and external agencies - call (02) 6206 8841. |
| Multi-Faith Centre (MFC) | The MFC Chaplaincy team offers pastoral care services to all staff and students. Pastoral care is provided in a safe and confidential environment |
| UC Students' Representative Council (UCSRC) Women's Officer | Contact the Women's Officer for confidential and impartial advice on problems you may be facing. |
| Living on campus? | A good place to get advice or assistance is to contact the Senior Residential Advisor or Coordinator. |
ACT External Support Services
Belconnen Police Station | General Inquiries: (02) 6256 7777 |
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| Canberra Hospital | Phone: (02) 6244 2222 |
| CALMS (Canberra After-Hours Locum Medical Service) | Phone: 1300 422 567 |
| Calvary Hospital | Phone: (02) 6201 6111 |
| Crisis Assessment and Treatment Team (CATT) | Phone: (02) 6205 1065 or: 1800 629 354 (24 hours) The CATT is a seven day 24 hour outreach service. Their role is to provide a highly accessible and responsive acute mental health assessment and treatment service in the most appropriate setting. |
| Canberra Rape Crisis Centre | Phone: (02) 6247 2525 The Canberra Rape Crisis Centre provides counselling information and support for women and children who have experienced sexual violence. The Centre can help with referrals and information about legal or medical concerns. |
| Domestic Violence Crisis Service (DVCS) | Phone: (02) 6280 0900 (24 hours) / TTY hearing impaired: (02) 6228 1852 The DVCS provides crisis intervention, advocacy, referral, information, support and practical assistance for people subjected to, or using, violence and abuse in relationships, giving priority to those subjected to violence. DVCS is able to meet people in a safe space to talk over any issues you are facing. The DVCS is also able to help you access crisis and long-term accommodation. |
| Canberra Sexual Health Centre | Phone: (02) 5124 2184 (Monday-Friday, 8:30 am - 5:00pm) The Canberra Sexual Health Centre provides free and confidential information, counselling and treatment. The Centre is staffed by doctors and nurses trained in the area of sexual health. A walk-in clinic, which does not require an appointment, is open during the working week. |
| Women's Health Service | Phone: (02) 6205 1078 The ACT Women's Health Service provides a range of free services including nursing, medical and counselling services for women by women, from locations in Civic, Gungahlin, Tuggeranong, Phillip and Belconnen. |
| Sexual Assault Counselling for Men – SAMSSA | Phone: (02) 6287 3935 / Emergency Contact: 6247 2525 Sexual Assault Counselling for Men (SAMSSA) provides a support network for men who have experienced sexual violence. |
| Lifeline | Phone: 13 11 14 (24 hours, 7 days) Lifeline's qualified counsellors provide support to callers 24/7. |
| Gay Information Counselling Service (GICS) | Phone: (02) 6247 2726 If you are unable to contact the GICS, callers from the ACT may call 1800 18 4527 between 7.30pm and 10pm local time. Your call will be diverted to the Gay and Lesbian Counselling Service of NSW. |
| Lesbian Counselling Service | Phone: (02) 6247 8882 (6.30pm-8.30pm, Monday). |
| QLife Counselling Service | QLife offers phone chat counselling from 3pm-Midnight in your State or Territory, everyday. Phone: 1800 184 527 (3pm-12am, 7 days) |
Support at TAFE Queensland Key Contacts (all locations)
| TAFE Queensland South Bank and Mt Gravatt | If you need assistance on the Brisbane campus please call (07) 3244 5095 or email studentsupport.services@tafe.qld.edu.au |
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| Name | Role | Contact Details |
|---|---|---|
| Vanessa Crawford | Dean (A/g), Higher Education | Ph: (07) 3244 5711 Email: Vanessa.Crawford@tafe.qld.edu.au |
| Sallyann Bower | Operations Manager, CADD and UC Appointed Officer | Ph: (07) 3244 6479 Email: UCAppointedOfficer.tafeqld@canberra.edu.au |
Queensland External Support Contacts (all locations)
| Queensland Police Link: | Ph: 131 444 |
|---|---|
| Queensland Sexual Assault Help Line: | Ph: 1800 010 120. Queensland Sexual Assault Help Line website |
| 1800 Respect: | Ph: 1800 737 732 (24 hours a day). 1800 Respect is Australia's national sexual assault, domestic and family violence counselling service. |
| Bravehearts: | Ph: 1800 272 831 or (07) 5552 3000. Bravehearts is Australia's leading child protection organisation. |
| Lifeline: | Ph: 13 11 14 (24 hours a day). Lifeline's qualified counsellors provide support to callers 24/7. |
Support at TAFE NSW Northern Sydney Key Contacts
| Name | Role | Contact Detail |
|---|---|---|
| Lynn Van Der Wagen | Course Convenor - B. Event & Tourism Management | Ph: (02) 9941 5350 Email: Lynn.Vanderwagen@tafensw.edu.au |
| Barbara Baker-Richards | UC Appointed Officer | Email: UCAppointedOfficer.nsi@canberra.edu.au |
NSW External Support Contacts (all locations)
| NSW Rape Crisis Centre: | Ph: 1800 424 017 or (02) 9819 6565. NSW Rape Crisis Centre website. |
|---|---|
| 1800 Respect: | Ph: 1800 737 732 (24 hours a day). 1800 Respect is Australia's national sexual assault, domestic and family violence counselling service. |
| Domestic Violence Line, Department of Community Services: | Ph: 1800 656 463 (24 hours a day). |
| Bravehearts NSW: | Ph: 1800 272 831 or (07) 5552 3000. Bravehearts is Australia's leading child protection organisation. |
| Lifeline: | Ph: 13 11 14 (24 hours a day). Lifeline's qualified counsellors provide support to callers 24/7. |
Support at Global Business College of Australia Key Contacts (GBCA)
| Name | Role | Contact Details |
|---|---|---|
| Edmond Wan | Student Support Officer and UC Appointed Officer | Ph: (03) 9326 9677 Email: UCAppointedOfficer.gbca@canberra.edu.au |
| Wen Shao | Academic Director | Ph: (03) 9041 3050 Email: wen.shao@gbca.edu.au |
VIC External Support Contacts (all locations)
| Sexual Assault Crisis Line: | Ph: 1800 806 292 or (03) 9344 2725 / (03) 9344 2744. Sexual Assault Crisis line website. |
|---|---|
| 1800 Respect: | Ph: 1800 737 732 (24 hours a day). 1800 Respect is Australia's national sexual assault, domestic and family violence counselling service. |
| CASA Forum: | CASA Forum Website lists Victorian Centres against Sexual Assault. |
| Bravehearts Victoria: | Ph: 1800 272 831 or (07) 5552 3000. Bravehearts is Australia's leading child protection organisation. |
| Lifeline: | Ph: 13 11 14 (24 hours a day). Lifeline's qualified counsellors provide support to callers 24/7. |