Complaints and grievances

Members of the University, including students or the public may express dissatisfaction with decisions of the University, its policies and processes, it’s education agents and other related services by writing to the Vice-Chancellor at: complaints@canberra.edu.au.

Such issues will be treated seriously by managers of the University and responded to in a timely and appropriate manner.

Individuals not satisfied with the University's handling of a complaint may seek advice from a number of external sources, including:

• ACT Human Rights Office
• Ombudsman (ACT)
• ACT Civil and Administrative Tribunal
• National Student Ombudsman

Grievances

The University has a number of processes in place to facilitate the handling of grievances or other issues.

Students should refer to the policy site on Student Grievance Resolution Policy, for details of grievance procedures.

The Respect at Work (Prevention of Bullying) outlines a process for staff wishing to raise a grievance. A formal process providing staff with an opportunity to raise grievances concerning their employment is detailed in UC Enterprise Agreement. This process also allows staff to raise grievances concerning the Agreement itself.

Public Interest Disclosures (PIDs)

The Public Interest Disclosure Act 2012 (ACT) (PID Act) allows members of the University community (including staff, students, and members of the public) to make a Public Interest Disclosure or ‘PID.’

To be a PID the suspected conduct must:

• concern ‘disclosable conduct’ which is an action, policy, practice, or a procedure that is either:
  • maladministration; or
  • results in a substantial or specific danger to public health or safety or the environment; and
• be reported to one of the University’s Disclosure Officers below.

Alternatively, a PID can be made directly to the ACT Integrity Commission (or to one of the Disclosure Officers listed on the Commission’s website):

Home - ACT Integrity Commission

Under the PID Act a person who makes a PID is called a ‘discloser.’ The PID Act provides certain protections to disclosers.

To make a PID please contact one of the University’s Disclosure Officers:

Other wrongdoing