Complaints and grievances

Members of the University, including students or the public may express dissatisfaction with decisions of the University, its policies and processes, it’s education agents and other related services by writing to the Vice-Chancellor at: complaints@canberra.edu.au.

Such issues will be treated seriously by managers of the University and responded to in a timely and appropriate manner.

Individuals not satisfied with the University's handling of a complaint may seek advice from a number of external sources, including:

• ACT Human Rights Office
• Ombudsman (ACT)
• ACT Civil and Administrative Tribunal

Grievances

The University has a number of processes in place to facilitate the handling of grievances or other issues.

Students should refer to the policy site on Student Grievance Resolution Policy, for details of grievance procedures.

The Respect at Work (Prevention of Bullying) outlines a process for staff wishing to raise a grievance. A formal process providing staff with an opportunity to raise grievances concerning their employment is detailed in UC Enterprise Agreement. This process also allows staff to raise grievances concerning the Agreement itself.

Protected disclosure

University staff or other persons are encouraged to report suspected corrupt conduct by University staff and allegations of maladministration within the University .

The Public Interest Disclosure Act 2012 (ACT) provides certain protections for staff reporting such conduct.

Reports of allegations should first be notified to the Deputy Secretary to Council via legal@canberra.edu.au