Complaints and Grievances
Members of the University or public may express dissatisfaction with decisions of the University or policies and processes of the University. Such issues will be treated seriously by managers of the University and responded to in a timely and appropriate manner. External members of the University may address issues of concern in writing to:
The Vice-ChancellorUniversity of Canberra
ACT, 2601, Australia
Individuals not satisfied with the University's handling of a complaint may seek advice from a number of external sources, including:
- ACT Human Rights Office (Administers the Discrimination Act 1991 and the Human Rights Act 2004)
- Ombudsman (ACT)
- ACT Civil and Administrative Tribunal
The University has a number of processes in place to facilitate the handling of grievances or other issues.
Students should refer to the policy site on Student Grievance Resolution Policy, for details of grievance procedures.
The Inappropriate Conduct (Discrimination, Harassment and Bullying Policy outlines a process for staff wishing to raise a grievance. A formal process providing staff with an opportunity to raise grievances concerning their employment is detailed in clause A8 of the UC Enterprise Agreement 2009-2012. This process also allows staff to raise grievances concerning the Agreement itself.
University staff or other persons are encouraged to report suspected corrupt conduct by University staff and allegations of maladministration within the University. The Public Interest Disclosure Act 2012 (ACT) provides certain protections for staff reporting such conduct.
A copy of the Public Interest Disclosure Act 2012 (ACT) is available on the ACT Legislation Register.
Reports of allegations should first be notified to the Deputy Secretary to Council via Legal@canberra.edu.au