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IT Service Updates

This page contains advice pertaining to all IT-related scheduled and unscheduled interruptions to systems/services.

Please note that our service counters are now closed. All support continues to be available and is provided through the Service Desk as the first point of contact. No services have been removed.

Scheduled service interruptions

Student Management System unavailable 12pm Friday 11 September until 8am Monday 14 September

The Student Management System (Callista) will be unavailable due to scheduled maintenance from 12:00 pm on Friday, 11 September 2026 until 8:00 am on Monday, 14 September 2026.

During this period, a number of University services that rely on the Student Management System will be unavailable, including:

  • Student Management services through the MyUC Student Portal. Students will still be able to access general MyUC content; however, the following functions will be unavailable:
    • viewing or updating personal details;
    • managing enrolment;
    • accessing Statements of Account; and
    • submitting HELP loan scheme elections.
  • Online student forms
  • My eQuals

We apologise for any inconvenience and thank you for your patience while this essential maintenance is completed. For any queries, please contact the Service Desk via email servicedesk@canberra.edu.au

Unscheduled service interruptions

There are no current scheduled outages

Scheduled routine service interruptions

Application/serviceDescriptionWhen

Various services may include:

  • File Shares - corporate shared drives and home drives
  • Email/calendar
  • Corporate applications
  • University website
  • Printing services
  • Internet access (including UC and Cooper lodge)
 Regular maintenance window

Thursdays 6:30am to 8:00am;

AND

Thursdays 10:00pm to Fridays 3:00am