Marketing of Services (9950.3)
|Available teaching periods||Delivery mode||Location|
|View teaching periods|| Online
|| UC - Ducere, Online
|0.125||3||Faculty Of Business, Government & Law|
|Discipline||Study level||HECS Bands|
|Canberra Business School||Level 3 - Undergraduate Advanced Unit|| Band 4 2021 (Commenced After 1 Jan 2021)
Band 4 2021 (Commenced After 1 Jan Social Work_Exclude 0905)
Band 5 2021 (Commenced Before 1 Jan 2021)
This unit is delivered self-paced online, requiring students to self-manage their work load, developing many skills required of outstanding graduate students.
Learning outcomesOn successful completion of this unit, students will:
1. Effectively communicate and evaluate the various levels of a service product and the factors that differentiate a service from a good;
2. Create marketing plans to clearly identify the unique challenges and opportunities in marketing a service;
3. Modify and design marketing strategies to more efficiently cater to services;
4. Evaluate and communicate the key differences in the marketing mix for services; and
5. Use evidence to recommend marketing mix changes position services within a market.
Graduate attributes1. UC graduates are professional - communicate effectively
1. UC graduates are professional - display initiative and drive, and use their organisation skills to plan and manage their workload
1. UC graduates are professional - employ up-to-date and relevant knowledge and skills
1. UC graduates are professional - take pride in their professional and personal integrity
1. UC graduates are professional - use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems
2. UC graduates are global citizens - adopt an informed and balanced approach across professional and international boundaries
2. UC graduates are global citizens - make creative use of technology in their learning and professional lives
2. UC graduates are global citizens - understand issues in their profession from the perspective of other cultures
3. UC graduates are lifelong learners - adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas
PrerequisitesMust have passed 9958 Fundamentals of Marketing AND
36 credit points
CorequisitesEnrolment in one of:
Bachelor of Applied Entrepreneurship, 334JA;
Bachelor of Applied Entrepreneurship (Social Entrepreneurship), 335JA;
Bachelor of Applied Business (Management), 332JA;
Bachelor of Applied Business (Marketing), 333JA
Assumed knowledgeSound understanding of various components of marketing strategy, market concepts and customer behaviours
|Year||Location||Teaching period||Teaching start date||Delivery mode||Unit convener|
|2022||UC - Ducere, Online||Period 1||31 January 2022||Online||Dr Jennifer Loh|
|2022||UC - Ducere, Online||Period 3||30 May 2022||Online||Dr Jennifer Loh|
|2023||UC - Ducere, Online||Period 1||30 January 2023||Online||Dr Jennifer Loh|
|2023||UC - Ducere, Online||Period 3||30 May 2023||Online||Dr Jennifer Loh|
Submission of assessment items
Extensions & Late submissions
The below is applicable to Ducere students:
All coursework must be submitted online via the submission portals set up within the Ducere Learning Management System.
The submission file name should be in the following format:
Further assessment details can be found in the Ducere Course Outline.
Special assessment requirements
To pass this unit, students must obtain an aggregate mark of 50% or more.
Students have a responsibility to uphold University standards on ethical scholarship. Good scholarship involves building on the work of others and use of others' work must be acknowledged with proper attribution made. Cheating, plagiarism, and falsification of data are dishonest practices that contravene academic values. Refer to the University's Student Charter for more information.
To enhance understanding of academic integrity, all students are expected to complete the Academic Integrity Module (AIM) at least once during their course of study. You can access this module within UCLearn (Canvas) through the 'Academic Integrity and Avoiding Plagiarism' link in the Study Help site.
Use of Text-Matching Software
The University of Canberra uses text-matching software to help students and staff reduce plagiarism and improve understanding of academic integrity. The software matches submitted text in student assignments against material from various sources: the internet, published books and journals, and previously submitted student texts.
Daily activity on the Ducere Learning Management System is strongly recommended.
Required IT skills
Proficiency in the Microsoft Office suite or equivalent is highly recommended.
A desire to explore new software and technologies is encouraged.
Basic navigation skills to utilise the Learning Management System effectively.
Work placement, internships or practicums
- Period 3, 2022, Online, UC - Ducere, Online (205279)
- Period 1, 2022, Online, UC - Ducere, Online (205554)
- Period 6, 2021, Online, UC - Ducere, Online (203072)
- Period 3, 2021, Online, UC - Ducere, Online (202779)
- Period 1, 2021, Online, UC - Ducere, Online (202493)
- Period 6, 2020, Online, UC - Ducere, Online (197802)
- Period 3, 2020, Online, UC - Ducere, Online (197827)
- Period 1, 2020, Online, UC - Ducere, Online (197826)