Information Systems Management (7163.4)

The unit addresses tactical and operational management issues arising with the organisational use of information systems and their associated technology. Some of the key topics include; IS service delivery and support, problem and incident management, configuration and release management, business and IS service continuity management, outsourcing of IS activities, financial management for IS services, ICT Infrastructure Management, managing the applications portfolio, and management's responsibility to ensure that systems are auditable and secure. Issues of decentralised control, professional ethics and the social context for information systems are also considered.

Learning outcomes

At the successful completion of this unit students will be able to discuss and engage in management processes at the tactical and operational level of the organizational use of information systems. Students will possess and be able to apply a conceptual framework for exploring IS management issues in organisations.

Prerequisites

Information Systems in Organisations, 6348, AND completion of 39 credit points.