Workflow and Process Management (11481.1)
| Available teaching periods | Delivery mode | Location |
|---|---|---|
| View teaching periods | On-campus |
Bruce, Canberra |
| EFTSL | Credit points | Faculty |
| 0.125 | 3 | Faculty Of Science And Technology |
| Discipline | Study level | HECS Bands |
| School Of Information Technology & Systems | Level 2 - Undergraduate Intermediate Unit | Band 2 2021 (Commenced After 1 Jan 2021) Band 3 2021 (Commenced Before 1 Jan 2021) |
This unit may be cotaught with 11529 Workflow and Process Management G.
Learning outcomes
On successful completion of this unit, students will be able to:1. Describe and explain workflow and process models to non-technical and technical audiences;
2. Develop and refine process workflow models using business process modelling activities and techniques;
3. Design and develop process management systems based on process workflows;
4. Analyse processes and identify opportunities for process improvement and automation; and
5. Explain and apply advanced process management system features and functionality.
Graduate attributes
1. UC graduates are professional - communicate effectively1. UC graduates are professional - display initiative and drive, and use their organisation skills to plan and manage their workload
1. UC graduates are professional - employ up-to-date and relevant knowledge and skills
1. UC graduates are professional - take pride in their professional and personal integrity
1. UC graduates are professional - use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems
1. UC graduates are professional - work collaboratively as part of a team, negotiate, and resolve conflict
2. UC graduates are global citizens - adopt an informed and balanced approach across professional and international boundaries
3. UC graduates are lifelong learners - evaluate and adopt new technology
3. UC graduates are lifelong learners - reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development
4. UC graduates are able to demonstrate Aboriginal and Torres Strait Islander ways of knowing, being and doing - communicate and engage with Indigenous Australians in ethical and culturally respectful ways
Skills development
- Communication - The ability to present knowledge, ideas and opinions effectively and communicate within and across professional and cultural boundaries.
- Analysis and inquiry - The ability to gather information, and to analyse and evaluate information and situations in a systematic, creative and insightful way.
- Problem solving - The ability to apply problem-solving process in novel situations; to identify and analyse problems then formulate and implement solutions.
- Working independently and with others - The ability to plan your own work, be self-directed and use interpersonal skills and attitudes to work collaboratively.
- Professionalism & social responsibility - The capacity and intention to use professional knowledge and skills ethically and responsibly, for the benefit of others and the environment.
This unit also includes components of the 8 ways of Aboriginal learning in particular, the learning map to visualise the unit learning and the yarning method that is used during tutorials.
Prerequisites
11486 Systems Analysis and Modelling.Corequisites
None.Incompatible units
11529 Workflow and Process Management G.Equivalent units
6388 Document and Workflow Management.Assumed knowledge
Fundamental computer skills (such as internet browsing, email, word processing).| Year | Location | Teaching period | Teaching start date | Delivery mode | Unit convener |
|---|---|---|---|---|---|
| 2026 | Bruce, Canberra | Semester 1 | 16 February 2026 | On-campus | Dr Zeena Alsamarra'I |
| 2027 | Bruce, Canberra | Semester 1 | 15 February 2027 | On-campus | Dr Zeena Alsamarra'I |
Required texts
The required textbook is Dumas, M., La Rosa, M., Mendling, J. and Reijers, H.A., 2018. Fundamentals of Business Process Management, 2nd Edition. Springer, Berlin, Heidelberg. This book is available from the library.
The Pega University Program provides a comprehensive study program for the Business Architect (BA) Course. Parts of this course will be covered this semester. Students have access to the material and will have the opportunity to sit for accreditation as a Pega Business Architect. Students will be granted access to Pega material and should ensure that they follow the program and materials in the order suggested on on the unit's Canvas site.
Submission of assessment items
Extensions & Late submissions
Artificial Intelligence (AI)
Guided - Students will be guided in how GenAI must/may be used in completing the assessments as detailed in the unit outline and assessment instructions. More detailed information can be found at GenAI and Assessment at UC.
Please refer to each assessment item description on the unit's teaching site to determine where the use of AI and GenAI is permitted (and how so) and where it is prohibited. Any use of AI and GenAI must be appropriately acknowledge and referenced and in accordance with what has been permitted in the assessment description. Please refer to the Referencing GenAI guide and full assessment details in the unit's Canvas teaching site.
Special assessment requirements
To pass this unit, you will need to satisfy the following conditions:
You must achieve at least 50% as a combined total of the available marks of the assessments (1, 2, 3, and 4). Once these conditions have been satisfied, grades will be awarded as per the following:
| Grade Letter |
Grade Weighted |
Marks |
| High Distinction |
HD |
85% - 100% |
| Distinction |
DI |
75% - 84% |
| Credit |
CR |
65% - 74% |
| Pass |
P |
50% - 64% |
| Fail |
NX |
0% - 49% |
If there is any doubt with regard to the requirements of any particular assignments, take-home assessment or assessment procedure, the onus for clarifying the issue rests with the student who should contact the lecturer about the matter. Tutors will also be happy to assist in this regard.
1. Students should keep a copy of all assessment items that are submitted.
2. The unit convener reserves the right to question students on any of their submitted work for moderation and academic integrity purposes.
3. The assessment criterion for answers to theoretical and technical questions is both 'correctness' and 'appropriate style' with correct referencing and citations.
4. The tutors will provide feedback to students on their assignments. Students are encouraged to seek individual feedback from the tutor/lecturer.
Referencing requirements:
All work quoted from other written sources should be appropriately referenced using the "author-date" (Harvard) style. This style is described in detail at UC Referencing Guide.
Referencing is also required when using any GenAI tools which needs to be acknowledged as per the University's Referencing GenAI Guide.
Supplementary assessment
Refer to the Assessment Policy and Assessment Procedures.
Group Assignment Peer Assessment
In order to recognise the contributions of individual members in a team environment, a peer review may be conducted. This may potentially result in individual members of a group receiving different scores for the same assessment item. The details of this peer review will be published in Canvas with the assignment details.
Students must apply academic integrity in their learning and research activities at UC. This includes submitting authentic and original work for assessments and properly acknowledging any sources used.
Academic integrity involves the ethical, honest and responsible use, creation and sharing of information. It is critical to the quality of higher education. Our academic integrity values are honesty, trust, fairness, respect, responsibility and courage.
UC students have to complete the Academic Integrity Module annually to learn about academic integrity and to understand the consequences of academic integrity breaches (or academic misconduct).
UC uses various strategies and systems, including detection software, to identify potential breaches of academic integrity. Suspected breaches may be investigated, and action can be taken when misconduct is found to have occurred.
Information is provided in the Academic Integrity Policy, Academic Integrity Procedure, and University of Canberra (Student Conduct) Rules 2023. For further advice, visit Study Skills.
Learner engagement
The following table is a guide that may help you plan your semester's effort levels:
| Activity | Semester total |
| Lectures (12 @ 2hrs) | 24 |
| Tutorials Attendance | 11 |
| Self-study | 40 |
| Lecture material quizzes (2 quizzes) | 10 |
| Group assignment | 30 |
| Individual implementation | 30 |
| Individual tutorial reflection | 5 |
| Total | 150 |
Participation requirements
This unit requires the theoretical business workflow process management concepts and the implementation of the workflow using Pega. Students are required to complete the reading material as suggested to ensure that they understand the theory of business workflow management. Students are also required to engage with the Pega learning system in order to implement executable models. The Pega learning platform includes reading and lab material that works through the modelling and automation of business workflow processes. While some of this material will be delivered in the lectures, students should ensure that they have completed the recommended reading and have completed the recommended exercises as advised in the lectures/tutorials/announcements. Refer to assessment items on the Canvas site for further details.
Required IT skills
IT skills commensurate with advanced study of information technology are assumed.
In-unit costs
None
Work placement, internships or practicums
None
- Semester 1, 2026, On-campus, UC - Canberra, Bruce (231478)
- Semester 1, 2025, On-campus, UC - Canberra, Bruce (224637)
- Semester 1, 2024, On-campus, UC - Canberra, Bruce (218782)
- Semester 1, 2023, On-campus, UC - Canberra, Bruce (212925)
- Semester 1, 2022, On-campus, UC - Canberra, Bruce (205881)
- Semester 1, 2021, On-campus, UC - Canberra, Bruce (200477)
- Semester 1, 2020, On-campus, UC - Canberra, Bruce (192304)
