Workflow and Process Management (11481.1)

Workflows and processes form an integral part of organisations, defining business activities, operations, and information flows. Each organisation has different processes, with different customers, users, requirements, and constraints. This unit examines methodologies and techniques for business process management, including workflow modelling, process analysis, software systems for process management, and automation of business processes. Students will develop skills to communicate effectively with process workflow stakeholders, understand, describe, and improve process workflows, and design and implement automated process management systems.
This unit may be cotaught with 11529 Workflow and Process Management G.

Learning outcomes

On successful completion of this unit, students will be able to:
1. Describe and explain workflow and process models to non-technical and technical audiences;
2. Develop and refine process workflow models using business process modelling activities and techniques;
3. Design and develop process management systems based on process workflows;
4. Analyse processes and identify opportunities for process improvement and automation; and
5. Explain and apply advanced process management system features and functionality.

Graduate attributes

1. UC graduates are professional - communicate effectively
1. UC graduates are professional - display initiative and drive, and use their organisation skills to plan and manage their workload
1. UC graduates are professional - employ up-to-date and relevant knowledge and skills
1. UC graduates are professional - take pride in their professional and personal integrity
1. UC graduates are professional - use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems
1. UC graduates are professional - work collaboratively as part of a team, negotiate, and resolve conflict
2. UC graduates are global citizens - adopt an informed and balanced approach across professional and international boundaries
3. UC graduates are lifelong learners - evaluate and adopt new technology
3. UC graduates are lifelong learners - reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development
4. UC graduates are able to demonstrate Aboriginal and Torres Strait Islander ways of knowing, being and doing - communicate and engage with Indigenous Australians in ethical and culturally respectful ways

Skills development

• Communication - The ability to present knowledge, ideas and opinions effectively and communicate within and across professional and cultural boundaries.
• Analysis and inquiry - The ability to gather information, and to analyse and evaluate information and situations in a systematic, creative and insightful way.
• Problem solving - The ability to apply problem-solving process in novel situations; to identify and analyse problems then formulate and implement solutions.
• Working independently and with others - The ability to plan your own work, be self-directed and use interpersonal skills and attitudes to work collaboratively.
• Professionalism & social responsibility - The capacity and intention to use professional knowledge and skills ethically and responsibly, for the benefit of others and the environment.

This unit also includes components of the 8 ways of Aboriginal learning in particular, the learning map to visualise the unit learning and the yarning method that is used during tutorials.

Prerequisites

11486 Systems Analysis and Modelling.

Corequisites

None.

Incompatible units

11529 Workflow and Process Management G.

Equivalent units

6388 Document and Workflow Management.

Assumed knowledge

Fundamental computer skills (such as internet browsing, email, word processing).