Relationship Marketing (11181.2)
|Available teaching periods
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|Faculty Of Business, Government & Law
|Canberra Business School
|Level 3 - Undergraduate Advanced Unit
| Band 4 2021 (Commenced After 1 Jan 2021)
Band 4 2021 (Commenced After 1 Jan Social Work_Exclude 0905)
Band 5 2021 (Commenced Before 1 Jan 2021)
Learning outcomesAfter successful completion of this unit, students will be able to:
1. Define the role of relationship marketing as part of a marketing strategy;
2. Critically evaluate approaches that and techniques that are used by businesses in different settings;
3. Identify opportunities that relationship marketing provides to organisations;
4. Show how relationship marketing can create value to stakeholders; and
5. Show the limitations of relationship marketing.
Graduate attributes1. UC graduates are professional - use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems
2. UC graduates are global citizens - make creative use of technology in their learning and professional lives
3. UC graduates are lifelong learners - reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development
1. UC graduates are professional - work collaboratively as part of a team, negotiate, and resolve conflict
2. UC graduates are global citizens - communicate effectively in diverse cultural and social settings
Prerequisites11176 Marketing Fundamentals.
|Teaching start date
Customer Relationship Management by Rob Beltman and Ed Peelen, 2nd edition, Pearson publisher.
A range of journal articles will be provided in due time and will be accessible via reading list on Canvas site.
Submission of assessment items
Extensions & Late submissions
Due dates for assessment
All assignments are required to be submitted by the due date.
In this unit the following practice will be followed:
- 5% of the total marks allocated for that item of assessment will be deducted for each day if the assessment is overdue.
- Late assessment submitted more than 7 days after the prescribed date without any extension and time will not be accepted for marking. In this case a student will not receive any marks for the relevant piece of assessment.
If for any reason you are unable to do an assignment by the due date you must submit, to the lecturer, a request for an extension in writing before the due date (unless impossible) setting out in detail the genuine and exceptional reason for requesting the extension. If there is a medical or counselling reason for the extension request it must be accompanied by a medical or counselling certificate which clearly states:
- that you were unfit to complete the assignment;
- the date of the medical or counselling consultation; and
- the period for which you were / are / will be unfit to complete the assignment.
Special assessment requirements
Students have a responsibility to uphold University standards on ethical scholarship. Good scholarship involves building on the work of others and use of others' work must be acknowledged with proper attribution made. Cheating, plagiarism, and falsification of data are dishonest practices that contravene academic values. Refer to the University's Student Charter for more information.
To enhance understanding of academic integrity, all students are expected to complete the Academic Integrity Module (AIM) at least once during their course of study. You can access this module within UCLearn (Canvas) through the 'Academic Integrity and Avoiding Plagiarism' link in the Study Help site.
Use of Text-Matching Software
The University of Canberra uses text-matching software to help students and staff reduce plagiarism and improve understanding of academic integrity. The software matches submitted text in student assignments against material from various sources: the internet, published books and journals, and previously submitted student texts.
Enthusiastic engagement is expected from students' side. We need to have good relationship to understand relationship marketing.
Inclusion and engagement
If you need any special support, contact with lecturer directly.
Active participation is required for workshops, otherwise, students will lose mark for that particular workshop. To pass this unit, each student needs to get at least 50% of marks in total.
Required IT skills
Students are expected to have word processing skills, be able to use browsers and be able to research on-line using the university's data bases. SPSS training will be provided by the lecturer, no need to have any prior experience.
Work placement, internships or practicums