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Interlibrary Loans & Document Delivery

Interlibrary Loans & Document Delivery Service obtains items from other libraries, both within Australia and overseas, that are not held in the University of Canberra Library.

This service is available to all current University of Canberra staff and students.

The Document Delivery Service is not available to Alumni or Community members.

Place and check your requests in the Library Catalogue (Library Search).

If you have not used this service before, please see the New Users section.

When placing a request

  • Log into your Library account here
  • Search the Library catalogue – If you don't find what you are looking for, click 'Expand your search' or 'Search External Libraries' in the drop down next to the search bar
  • Open the record you require and click 'Request' in the blue tile
  • In the Comment field let us know if:
  • You must agree with the copyright terms to send us your request
  • You can check the status of your requests from your online library account
  • What do you have access to?

    The interlibrary loans and document delivery service supports your work, study and research by locating additional resources for you.

    We can obtain:

    • Journal articles
    • Conference papers
    • Books
    • Book chapters
    • Theses

    Requests for material that is currently held in UC's print and electronic collections will not be supplied.

    There is no direct cost to you to use this service. Your faculty or department will cover the cost for requests relating to your work, study or research.

    How long will it take to fill my request?

    Most requests are filled within 7-10 working days, however this can vary depending on the availability of the material, and the location and type of supplier. Overseas requests usually take longer to fill.

    If you need to fast track your request, or require delivery sooner than the usual turnaround times, you must alert Document Services:

    • Indicate urgency in the Comments field of the request, or
    • Email Document Services citing your request number once you have submitted your request.

    Collecting your request

    Articles and book chapters
    • We will email most journal articles where possible.
    • You will have 30 days or 5 attempts to download the article via the link in the email.
    • Some articles cannot be emailed for copyright reasons. These will be available to collect from the Library Desk during staffed hours.
    • Hard copy articles will be posted to off-campus staff and students.

    Books and other loans
    • You will be notified via your UC email address when they are available for collection.
    • You will need your UC staff/student card to collect your request.
    • Loans will be posted to off-campus staff and students.

    Once you have your request

    Loan periods

    Journal articles do not need to be returned.

    The due date for books is set by the lending library. You can check the due date of your book by logging into My Library. Please ensure that loans are returned by the due date to avoid fines and overdues.

    Returning your loans

    Items may be returned to the Library Service Desk or placed in the external return chutes.


    Not all interlibrary loans can be renewed.

    If your book can be renewed, please email Document Services a few days before the item is due so we can arrange a renewal with the lending library.


    Interlibrary loan items must be returned by their due date. If the item becomes overdue you will be blocked from borrowing until it is returned.

    Very overdue interlibrary loans attract a charge of $250 and a non-refundable processing fee of $23.50. Any additional charges levied by the lender will also be passed onto the borrower.

    Lost or damaged items

    If an item is lost or damaged while in your possession you will be responsible for any charges made by the supplying library and any cost to the University of Canberra Library. If this occurs, please contact Document Services.


    All interlibrary loan and document delivery requests must comply with Australian copyright laws. For more information about copyright, please see the University's Copyright Guide.

    Information for other libraries

    Document Delivery Services supplies loans and copies from the University of Canberra (UC) collections. We accept requests from libraries, commercial and government organisations within Australia and internationally.

    We supply according to the Australian Interlibrary Resource Sharing Code (ILRS code).

    • We don’t provide document delivery services to libraries whose supply policy is not to supply from their collection
    • We don’t provide document delivery services to individuals. Individuals can request this service from their own libraries who submit requests on their behalf

    UC uses the Libraries Australia document Delivery (LADD) system.

    Levels of service and charges

    Information about our prices, lending conditions and requesting methods is available from the Australian Interlibrary Resource Sharing (ILRS) Directory.

    The UC Library's NUC symbol is AUC.

    Document Delivery Services for overseas libraries

    Overseas libraries can submit document supply requests via email:

    Pre-registration is required, complete this form to register.

    We follow the IFLA International Resource Sharing and Document Delivery Principles and Guidelines.

    The costs are:

    • Loans – 3 IFLA vouchers or US$35.00
    • Copies – 1.5 IFLA vouchers or US$20.00

    You can find more information on UC’s ILRS Directory.

    Contact Information


    Phone: +61 2 6201 5729

    Postal Address:

    Document Services
    Library, Building 8
    11 Kirinari St.
    University of Canberra
    Bruce ACT 2617