Interlibrary Loans & Document Delivery
Due to the university shutdown between 23 December 2017 - 2 January 2018 there will be a delay in processing interlibrary loan and document delivery requests received during this period. Please allow additional time for your request to be filled. Normal services will resume on 15 January 2018.
Wishing you all a safe and happy Christmas and New Year.
Interlibrary Loans & Document Delivery obtains items from other libraries, both within Australia and overseas, that are not held in the University of Canberra Library. This service can be used when you are unable to locate materials through Library Search.
This service is available to all current University of Canberra staff and students.
If you have not used this service before please see the New Users section.
When placing a request
- Remember to use your UC email account.
- In the Notes field let us know if:
- You are registered with our Off Campus Library Service
- It is a personal request - personal requests will be invoiced
- Once you have placed the request you will receive a confirmation email with a tracking number.
- Use your tracking number to manage your request.
- You can check the status of your requests online
What do you have access to?
The interlibrary loans and document delivery service supports your work, study and research by locating additional resources for you. We can obtain:
- Journal articles
- Conference papers
- Book chapters
Please check Library Search prior to making a request. Requests for material that is currently held in the print and electronic collections will be non-supplied.
There is no direct cost to you to use this service. Your faculty or department will cover the cost for requests relating to your work, study or research.
How long will it take to fill my request?
Most requests are filled within 5-7 working days, however this can vary depending on the availability of the material, and the location and type of supplier. Overseas requests usually take longer to fill.
If you need to fast track your request, or require delivery sooner than the usual turnaround times, you do need to alert Document Services:
- Indicate urgency in the Notes field of the request, or
- Contact Document Services citing your request number once you have submitted your request.
Collecting your request
Articles and book chapters
Books and other loans
Once you have your request
Journal articles do not need to be returned.
The due date for books varies, depending on the lending library. You can check the due date of your book by logging into My Library or by checking your Items on Loan in Relais. Please ensure that loans are returned by the due date to avoid fines and overdues.
Returning your loans
Books and other loans should be returned to the Library Service Desk.
Not all interlibrary loans can be renewed. If your book can be renewed, please contact Document Services a few days before the item is due so we can arrange a renewal with the lending library.
All interlibrary loan items are required to be returned by their due date. If the item becomes overdue you will be blocked from borrowing until it is returned. Very overdue interlibrary loans attract a charge of $250 and a non-refundable processing fee of $23.50. Any additional charges levied by the lender will also be passed onto the borrower.
Lost or damaged items
If an item is lost or damaged while in your possession you will be responsible for any charges made by the supplying library and any cost to the University of Canberra Library. If this occurs, please contact Document Services.
All interlibrary loan and document delivery requests must comply with current Australian copyright laws. For more information about copyright, please see the university's copyright guide.
Document Services supplies loans and copies from the University of Canberra Library collections. We accept requests from libraries, commercial and government organisations within Australia and internationally.
Making a request
Requests for loans and copies from Australian and overseas libraries can be made via the following methods:
- Libraries Australia Gateway (LADD)
- Relais Institutional Request Form. For libraries that do not use LADD. Prior registration is required. To register your library, complete this form with your library's details and you will be provided with a login and password.
All requests must comply with the Australian Copyright Act of 1968. If you require a copy of any material held by the University, please include this copyright statement on your request: "This request complies with S50 of the Copyright Act, 1968"
Levels of service and charges
Information about our prices, lending conditions and requesting methods is available from the Australian Interlibrary Resource Sharing (ILRS) Directory.
The UC Library's NUC symbol is AUC.
We supply to overseas libraries upon request. Only libraries who have registered with us can use this service. To register your library, complete this form with your library's details and you will be provided with a login and password.
The costs are:
- Loans - $35.00 USD or 2 full IFLA vouchers
- Copies - $18.00 USD or 1.5 IFLA vouchers
We prefer payment in IFLA Vouchers, however an invoice can be issued if vouchers are not available.