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Interlibrary Loans & Document Delivery

Interlibrary Loans & Document Delivery obtains items from other libraries, both within Australia and overseas, that are not held in the University of Canberra Library.

This service is available to all current University of Canberra staff and students.

Place and check your requests in the Library Catalogue (Library Search).

If you have not used this service before, please see the New Users section.

When placing a request

  • Go to the Library catalogue and sign in (right corner of the top toolbar)
  • Search the Library catalogue – ensuring you refine results to include results without full text (located at the top of the left filters).
  • Open the record you require and click on Resource Sharing (under How to get it)
    Alternatively you can fill in a blank document delivery form by clicking in the top tool bar.
  • In the Comment field let us know if:
  • You need to agree with the copyright terms to send us your request
  • You can check the status of your requests from your online library account
  • What do you have access to?

    The interlibrary loans and document delivery service supports your work, study and research by locating additional resources for you. We can obtain:

    • Journal articles
    • Conference papers
    • Books
    • Book chapters
    • Theses

    Please check Library Search prior to making a request. Requests for material that is currently held in the print and electronic collections will be non-supplied.

    There is no direct cost to you to use this service. Your faculty or department will cover the cost for requests relating to your work, study or research.

    How long will it take to fill my request?

    Most requests are filled within 7-10 working days, however this can vary depending on the availability of the material, and the location and type of supplier. Overseas requests usually take longer to fill.

    If you need to fast track your request, or require delivery sooner than the usual turnaround times, you do need to alert Document Services:

    • Indicate urgency in the Notes field of the request, or
    • Contact Document Services citing your request number once you have submitted your request.

    Collecting your request

    Articles and book chapters
    • We will email most journal articles where possible. There is also a link to the document in your Relais record.
    • You will have 14 days or 5 attempts to download the article via the link in the email or from the request record in Relais.
    • Some articles cannot be emailed for copyright purposes. These will be available to collect from the loans and information desk in the Library.
    • Hard copy articles will be posted to off-campus staff and students.

    Books and other loans
    • You will be notified via your UC email address when they are available for collection.
    • You will need your UC staff/student card to be able to collect your request.
    • Loans will be posted to off-campus staff and students.

    Once you have your request

    Loan periods

    Journal articles do not need to be returned.

    The due date for books varies, depending on the lending library. You can check the due date of your book by logging into My Library or by checking your Items on Loan in Relais. Please ensure that loans are returned by the due date to avoid fines and overdues.

    Returning your loans

    Books and other loans should be returned to the Library Service Desk.


    Not all interlibrary loans can be renewed. If your book can be renewed, please contact Document Services a few days before the item is due so we can arrange a renewal with the lending library.


    All interlibrary loan items are required to be returned by their due date. If the item becomes overdue you will be blocked from borrowing until it is returned. Very overdue interlibrary loans attract a charge of $250 and a non-refundable processing fee of $23.50. Any additional charges levied by the lender will also be passed onto the borrower.

    Lost or damaged items

    If an item is lost or damaged while in your possession you will be responsible for any charges made by the supplying library and any cost to the University of Canberra Library. If this occurs, please contact Document Services.


    All interlibrary loan and document delivery requests must comply with current Australian copyright laws. For more information about copyright, please see the university's copyright guide.

    Document Services supplies loans and copies from the University of Canberra Library collections. We accept requests from libraries, commercial and government organisations within Australia and internationally.

    Making a request

    Requests for loans and copies from Australian and overseas libraries can be made via the following methods:

    All requests must comply with the Australian Copyright Act of 1968. If you require a copy of any material held by the University, please include this copyright statement on your request: "This request complies with S50 of the Copyright Act, 1968"

    Levels of service and charges

    Information about our prices, lending conditions and requesting methods is available from the Australian Interlibrary Resource Sharing (ILRS) Directory.

    The UC Library's NUC symbol is AUC.

    Overseas  libraries

    We supply to overseas libraries upon request. Only libraries who have registered with us can use this service. To register your library, complete this form with your library's details and you will be provided with a login and password.

    The costs are:

    • Loans -   2  IFLA vouchers
    • Copies -  1.5 IFLA vouchers

    We prefer payment in IFLA Vouchers, however an invoice can be issued if vouchers are not available.

    Contact Information


    Phone: +61 2 6201 5729

    Fax: +61 2 6201 5068

    Postal Address:

    Document Services
    Library, Building 8
    Locked Bag 1
    University of Canberra
    ACT 2601