Appeals against Library Fines and Charges
If you believe a fine or charge is incorrect, unfair or there are extenuating circumstances, you can fill in the form Representation Regarding Library Sanctions/Fines for the fine to be reduced or waived.
Valid reasons for appeal do not include:
- Neglecting to check your University of Canberra (UC) email address for Library notices
- Neglecting to check your Library Space
- Inability to renew materials online
- Failure of outside parties to return materials on your behalf
- Claim that materials were returned at a different time and date than that recorded by the Library system.
You may also need supporting documentation such as a medical certificate or Statutory Declaration form (PDF 75kb).
Borrowing privileges will be temporarily reinstated for a period of five days while an appeal is being considered.
If you feel that the consideration of your initial claim has been incorrect, you may appeal to the University Librarian consistent with the University Facilities (Library and Information Services) Rules 2007.
It is always your responsibility to know when the materials you have borrowed are due for return to the Library.