Dates and Times
06 December 2019
13:30 - 14:30
Event for
Location
Organiser
Quality and Service Improvement
Event about:
Services Unconference: Process Mapping, best practices and techniques
Business Process Mapping Course Outline
The following modules will be covered during this Business Process Mapping training:
Understanding The Terms
- What is a process?
- Key terms in business process mapping
The Stages of Business Process Mapping
- The key stages in an effective process mapping
- 'As is' and 'to be' processes
Mapping a Business Activity
- Defining the start, end and purpose of a business activity
- Defining the key elements – tasks, decisions, inputs and outputs
- Business activity definition forms
- Mapping methods – brown paper analysis
- Using the mapping symbols
- The Detail Behind the Processes
Working collaboratively with People & Diversity, Services Unconference is running parallel with Professional Development Week.
This event is filling up fast! Get your BA pants on and book now to supercharge your process mapping skeeels!
UC acknowledges the Ngunnawal people, traditional custodians of the lands where Bruce campus is situated. We wish to acknowledge and respect their continuing culture and the contribution they make to the life of Canberra and the region. We also acknowledge all other First Nations Peoples on whose lands we gather.