(First webinar 18 October. Course material provided 13 October)
Download a free course guide
Build confidence managing Salesforce in your workplace with this 100% online course taught over six weeks. Salesforce is the global leader in CRM platforms, allowing organisations to connect customer data and deliver personalised customer experiences.
Under the guidance of experts from leading businesses, you’ll learn to apply best-practice administrator skills. You’ll be taught how to set up an organisation in Salesforce, create users, understand applications, automate processes and gain the skills to set-up reporting dashboards that deliver real-time business insights.
Join weekly classes to acquire fundamental skills in the salesforce ecosystem and work through case studies and automated processes, all using a live salesforce environment.
By the end of the course you’ll be prepared to take the exam to become a Certified Salesforce Administrator if you’d like to.
The use of Salesforce by organisations in Australia is growing at a rapid pace. Latest reports show Salesforce connected jobs are set to grow by 106% to 175,300 in Australia by 2026 (IDC White Paper, “The Salesforce Economy in the Next Six Years”).
As more government departments move to adopt salesforce, the demand for Salesforce professionals in the Australian Capital Territory is strong, with a shortage of qualified administrators.
Who should apply for this course
This course is designed for anyone working in an organisation using salesforce.
Whether you’re in the public service, an IT administrator, Operations Manager or Sales and Marketing professional this course will grow your confidence in making your Salesforce set-up work for your business needed.
Whilst a short background using Salesforce would be beneficial, the course is also catered for users lacking formal training, or aspiring to take advantage of the future growing job market.
The course is also suitable for entrepreneurs or operational professionals looking to foster business growth and apply Salesforce to their organisation.
- Understand salesforce setup, activity management and enterprise collaboration
- Set-up users, apply customisation, implement key security protocols
- Learn to respond to common business data management requirements
- Understand sales and marketing capabilities and implement automated processes
- Set-up analytics capabilities (including reporting and dashboards)
- Optimise service and support applications that enhance automation
- Understand and evaluate successful CRM implementation
- Deliver effective salesforce communication in diverse business environments
Learn from industry experts
Certified Salesforce Expert
A practicing Salesforce Administrator for the past five and a half years with five Salesforce certifications and over 700 Trailhead badges, Daryl is an active member of the Salesforce Community, presenting at events, blogging and actively engaging in Social Media about Salesforce. Bringing over 30 years of experience in a variety of consulting, technical, management and training roles, Daryl has plenty of real-world experience across a wide range of industries. He has taught at Primary, Secondary, TAFE and Adult Education levels for over 20 years.
Certified Salesforce Professional
Bryce has been working as a Salesforce professional since 2013 in various roles including a Salesforce Administrator, Platform Owner, Solution Architect and Delivery Director. He has led multiple Salesforce implementations including Service and Experience Cloud rollouts, Marketing Automation rollouts, Sales process automation and customer journey optimisation. Bryce co-leads the Salesforce User Group in Canberra and is passionate about growing the Salesforce community in the region.
Salesforce administrator fundamentals
- Administrator fundamentals and the Salesforce ecosystem
- Organisational setup
- Collaboration on Chatter.
Setup, security and activity management
- Desktop administration
- Mobile administration
- User setup
- Security and access
- Activity management
Objects and data
- Object customisation
- Data management
Sales, marketing, and analytics
- Sales and marketing
- Analytics: reports and dashboards
- Workflow and process automation
- Service and support applications
- Best practices for CRM success
- Enhanced administration skills
- Preparing for certification
I enjoyed the hands-on nature of the course and being able to have open dialogue with the tutor and other students.
- Nicholas Foster, iq-energy
Why choose UC Pro
Backed by the reputation of one of Australia’s top 10 universities.
THE World University Rankings 2021
University expertise with practical workforce skills. Taught by industry experts.
Fast and flexible
Short courses that fit in with your busy lifestyle.
Study your way
Online, in-person and blended learning to suit your lifestyle.
Upon completion of the Salesforce Administrator course you will earn a digital badge and certificate of completion from UC Pro that you can share on your resume and LinkedIn profile.