Salesforce Administrator

Summary

Start date

15 October

Delivery

100% Online

Time commitment

6 weeks (8 hours per week)

Cost

$1,800

Level-up your career and build confidence with this short six-week course where you’ll learn workplace ready Salesforce skills. Acquire fundamental skills in the salesforce ecosystem, work through case studies and automated processes in a live salesforce environment.

Salesforce is the global leader in CRM platforms, allowing organisations to connect customer data and deliver personalised customer experiences.

During this 6-week, 100% online short course, you’ll be guided by experts from leading businesses in a live Salesforce demo environment and learn to apply best-practice administrator skills. You’ll learn how to set up an organisation in Salesforce, create users, understand applications, automate processes and gain the skills to set-up reporting dashboards that deliver real-time business insights.

By the end of the course you’ll be prepared to take the exam to become a Certified Salesforce Administrator if you’d like to.

Who should apply for this course

Public service, sales and marketing, IT, administration or business professionals who are working in an organisation using salesforce and lacking formal training, or aspiring to take advantage of the future growing job market. The course is also suitable for entrepreneurs or operational professionals looking to foster business growth and apply Salesforce to their organisation.

Career potential

The need to cater for the ‘always-on, connected customer’ has driven dramatic growth in the Salesforce ecosystem and corresponding job opportunities.

Recent research has shown Salesforce Administrators are highly employable and command high salaries.

Learning outcomes

  • Understand salesforce setup, activity management and enterprise collaboration
  • Set-up users, apply customisation, implement key security protocols
  • Learn to respond to common business data management requirements
  • Understand sales and marketing capabilities and implement automated processes
  • Set-up analytics capabilities (including reporting and dashboards)
  • Optimise service and support applications that enhance automation
  • Understand and evaluate successful CRM implementation
  • Deliver effective salesforce communication in diverse business environments

UC Endorsed

Upon completion of the Salesforce Administrator course you will earn a digital badge and certificate of completion from UC Pro that you can share on your resume and LinkedIn profile.

Course structure

Module 1

Salesforce administrator fundamentals

  • Administrator fundamentals and the Salesforce ecosystem
  • Organisational setup
  • Collaboration on Chatter.
Module 2

Setup, security and activity management

  • Desktop administration
  • Mobile administration
  • User setup
  • Security and access
  • Activity management
Module 3

Objects and data

  • Object customisation
  • Data management
Module 4

Sales, marketing, and analytics

  • Sales and marketing
  • Analytics: reports and dashboards
Module 5

Automation

  • Workflow and process automation
  • Service and support applications
  • AppExchange
Module 6

Administrator success

  • Best practices for CRM success
  • Enhanced administration skills
  • Preparing for certification

In collaboration with

Course presenters

Learn from industry experts

Daryl Moon

Certified Salesforce Expert

A practicing Salesforce Administrator for the past five and a half years with five Salesforce certifications and over 700 Trailhead badges, Daryl is an active member of the Salesforce Community, presenting at events, blogging and actively engaging in Social Media about Salesforce. Bringing over 30 years of experience in a variety of consulting, technical, management and training roles, Daryl has plenty of real-world experience across a wide range of industries. He has taught at Primary, Secondary, TAFE and Adult Education levels for over 20 years.

UC Endorsed

Backed by the reputation of one of Australia’s top 10 universities.

THE World University Rankings 2020

Industry-ready

University expertise with practical workforce skills. Taught by industry experts.

Fast and flexible

Short courses that fit in with your busy lifestyle.

Study your way

Online, in-person and blended learning to suit your lifestyle.

Download a free course guide

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