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Frequently Asked Questions

Here you will find answers to frequently asked questions about the International English Language Testing System (IELTS) test in Canberra.

The IELTS Test fee is $340.

No. Your original and valid passport is the only acceptable form of identification. You must bring to the test the same valid passport you used when you applied.

If your passport has expired or been replaced with a new one, you must contact the IELTS office before test day at

Your IELTS test score is valid for two years from the date of your test.

Candidates are only permitted to have one copy of their Test Report Form. Please take care of it, as you cannot get another copy.

If a university or institution requires a copy of your IELTS test result, we can send it directly to them on your behalf.

There are two test modules: Academic or General. It is your responsibility to ensure you have selected the correct test module. If you are unsure, you must check with the organisation that has asked you to take the test.

You may re-apply for the same test date, but you must email us to tell us that you have already paid. If you require a refund, please contact us at

Candidates may only bring their passport. Candidates are allowed to bring a clear bottle of water into the examination room.

All electronic devices such as mobile phones, tablets, smartwatches, fitness monitors or laptops are also not allowed in the test rooms.

Do not bring anything that you do not need to the test. All candidates will be asked to check their personal belongings before registering for the test.

It depends on your Speaking Test appointment. When you book your test, you will be given a chance to book your Speaking test time on either Saturday afternoon or Friday afternoon.

We will send out an email approximately a week before the main test with your assigned Speaking Test time. Your time and date for the Speaking Test typically cannot be changed.

Speaking Tests are conducted on Saturday afternoon after the main test or on the day before the main test. When you book online, you will be asked to book your Speaking test—please pay attention to if you have been given a Friday or Saturday Speaking test appointment.

You will receive an email a few days before the test with information about the location and registration time for the main test and for your assigned Speaking Test. Alternatively, you can check your online booking on ORS to see when your Speaking test time is.

Results will be posted to the address listed on your online application on the 13th day after the test. Results will not be given out over the telephone or email or by fax.

Candidates can also check their provisional results online from 5pm on the result release day. Please refer to our Results Information page for more details.

You must contact us by email at within 5 days of the test to tell us that you would like to collect your results in person. In your email, give us your name, test date and your test day Candidate Number.

Results can be collected from the UC College Reception between 12:00pm - 4:00pm on the 13th day after the test. You must bring a form of ID with you in order to collect your results.

You may apply for an Enquiry on Results (EOR) within six weeks of the date you sat the test. The EOR application fee is $176 and the processing time can be up to 2 to 21 days. Candidates are eligible for a full refund if the band score increases.

If you would like to make a complaint, please download our complaint form, complete the details and submit it to our office in person, by post or by email to

You may take the IELTS test as many times as you like.

No. If you wish to re-sit the IELTS test, you must take all four components: Listening, Reading, Writing and Speaking. Candidates must sit all four components to receive a test result.

The candidate will lose their full test fee. However, if a refund form is completed and a medical certificate is provided within five business days of the test date, then the full fee minus an administrative deduction of $80 is refunded.

Please see our Cancellation and Transfer page for more details.

Candidates have the option of applying for five additional copies of their test result free of charge at the time of making their test application. The additional Test Report Forms will not be sent to the candidates themselves, but to any academic institutions, government agencies, professional bodies or employers that require it.

After the test, candidates can apply to the centre which administered their test for additional copies of their Test Report Form, within two years of sitting the test. An administration charge of $30 per copy will be charged for this service.

For more information regarding additional Test Report Forms, please see our Results page.

Candidates with special needs should inform us before applying for a test date. Depending on the type of special needs, the candidate may be required to present a specialist's certificate three months before applying for a test date so that appropriate arrangements can be made.

You may cancel or transfer your test if you do so at least 5 weeks before the test date. Cancelling or transferring your test date will incur an administrative fee of $80. Please note test dates cannot be transferred between test centres, or between two people.

Please see our Cancellation and Transfer page to obtain the necessary form.

If you change address you need to notify us so we have current details for you. You can do this by emailing us at

No, we do not have waiting lists for the test.

Please read the information provided on the IELTS Essentials web site or Guidance on application for UK visa as Tier 4 student to figure out before you apply if taking the IELTS test at our centre will be okay for your purposes. Otherwise, you may need to travel to a UKVI test centre to take the test.