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Recover or Change my Password

Recover or Change my Password

You can recover or change your password via the self-service password facility.

Please note that you must be registered to be able to reset your password via self-service. You are automatically registered if have previously provided a personal email address.

If you are having difficulties using the self-service facility, please email us at ServiceDesk@canberra.edu.au or call (02) 6201 5500, and our friendly staff would be more than happy to assist you.

Hints and tips for being cyber safe with your account

When selecting a password please consider the advice below:

Use a strong password

When you choose a password for your UC account, use at least 8 characters, including:

  • At least one letter, and one number
  • One special character (special character or symbols)
  • A mixture of uppercase and lowercase letters
  • Don’t use previous passwords

Avoid using

  • Previous passwords, or variations of previous passwords
  • Single dictionary words, or common terms or phrases
  • Your name, phone number, date of birth, or any identifying information
  • Other personal information (car registration, maiden name, address, pets, children, relatives, etc)
  • Duplicate characters (aaabbbccc), or keyboard patterns (123, qwerty)
  • A password you use or have used on other systems or websites

Tips for keeping passwords safe

  • Never share your UC account password with anyone else, even family members. You can be held responsible for any actions carried out by someone who has used your account
  • When you log in, your password should be something you can either type by memory, or securely access through a password manager
  • Don't save passwords in your web browser
  • Never include your password in an email message
  • Lock your computer before leaving it, to prevent other people from accessing your account
  • Never write passwords down, especially near your computer
  • If you can't remember all your passwords, you may want to consider using a password manager, such as LastPass, 1Password, Keeper Security, or Bitwarden to securely store your passwords