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Frequently Asked Questions

Online offer for new international students located overseas

UC recognises how important it is that you are able to continue with your studies while your travel plans are temporarily on hold due to COVID-19.  For this reason, we have developed a carefully selected range of online units for our most popular courses, enabling you to commence your studies online before transitioning to face-to-face study once travel restrictions are lifted.

Which degrees will be online in Semester 1, 2021?

UC is offering some of our most popular degrees including:

  • Bachelor of IT
  • Bachelor of Commerce (all specialisations)
  • Bachelor of Business (all specialisations)
  • Bachelor of Accounting
  • Bachelor of the Built Environment (Architecture) and (Interior Architecture)
  • Master of IT and Systems
  • Master of Business Informatics
  • Master of Communication
  • Master of Data Science
  • Master of Teaching English to Speakers of Other Languages (TESOL) & Foreign Language Teaching (FLT)
  • MBA and MBA (Plus)
  • Master of Professional Accounting
  • Master of Marketing Management
  • Master of International Business
  • Master of Human Resource Management

How many subjects can I study online in Semester 1, 2021?

Each available degree will have at least two units available online for study in Semester 1, 2021.  In some degrees you may have the option to study up to four units, should you choose to do so.

What can I do if my course isn’t included in the list of  available online for Semester 1, 2021?

In some cases, you may be able to commence your course by studying units remotely.  Please contact us for further information.

Will my online study count towards eligibility for post study work through a Temporary Graduate visa (Subclass 485)?

The Department of Home Affairs has recently announced changes for the Subclass 485 visa to cater for the impact of COVID-19.  This includes counting online study undertaken outside Australia towards the Australian Study Requirement for existing and new Student visa holders. For more information please see the website of the Department of Home Affairs.

Does UC have any tuition fee discounts available?

Yes.  UC has a range of generous scholarships that will discount the cost of your studies between 10 and 25 per cent .  Explore more detail on scholarships and eligibility criteria.

Can I get a tuition fee refund if my Student visa for Australia is refused?

Yes.  Should your Student visa for Australia be refused then UC will provide you with a full refund of your tuition fees (up to a maximum of four units) if you meet the following criteria:

  • You are a new commencing student in Semester 2, 2020 or Semester 1, 2021 undertaking study offshore via remote delivery (online) at UC (note UC College courses are not eligible for this arrangement).
  • After commencing your online course, you apply for and are refused an Australia Student visa to study at UC.
  • You provide us with a copy of your visa refusal decision to UC within three months of the refusal decision and have not subsequently been granted another Australian Student visa.
  • The reason for visa refusal is not related to fraud and there is no evidence of deliberate sabotage.

What will be considered as ‘deliberate sabotage’ in relation to visa refusals?

The University expects students to apply for a Student visa in good faith in line with the criteria and documentary requirements set by the Department of Home Affairs.  Deliberate sabotage will include circumstances where the students fails to provide required documents (such as evidence of financial capacity) with the visa application, does not respond to document requests from the Department of Home Affairs or otherwise acts in bad faith during the visa application process.

Can I get a refund if I accept an offer for Semester 1 or Semester 2, 2021 and later decide not to proceed?

Yes – UC has put in place a ‘no risk acceptance’ process where we will offer you a full refund of your deposit paid, provided that:

  • you have not obtained a Student visa and travelled to Australia
  • you withdraw from any study at UC you are enrolled in prior to the census date

Will UC be increasing its tuition fees in 2021?

No.  UC’s international tuition fees in 2021 will remain the same as the current 2020 fee structure.

Can I get a refund if I commence study online but withdraw prior to census in Semester 1, 2021 (5 March 2021)?

Yes.  If you choose to withdraw prior to census you will be able to apply for a refund.

How much is the acceptance fee (deposit) that I have to pay in order to accept my offer?

The total acceptance fee that you are required to pay will be outlined in your offer letter. This fee is, in general, the equivalent of your first semester fees.

I have accepted my offer for Semester 1, 2021 but would like to defer my offer, what happens to my deposit/fees?

You decide to defer your offer, the deposit amount will remain in your account to be applied to your future studies at UC.

I had previously accepted an offer to commence my studies but had to defer as I still can’t travel to Australia.  What are my options?

You may be able  to commence your studies online.  If your course is not available online in Semester 1, 2021 or you do not wish to proceed with the online option, you are able to request another deferral or alternatively you may seek a refund for any fees paid.

I don’t have my final results. Can I still accept my offer?

Yes. You may accept your offer and enrol in online study before you receive your final results. However, your final results must be submitted to us by 2 March 2021. If you do not have your final results by then OR your results do not meet the entry requirements for your chosen course, you will be required to withdraw your enrolment for Semester 1, 2021; and defer your studies to the next available intake or seek entry to an alternate course, including a pathway.

How do I meet English language requirements?

You may now undertake any one of these tests to meet the English language requirements.

Please note that the IELTS Indicator, TOEFL IBT Special Home Edition and Duolingo English Test will only be accepted up to 31 January 2021 as a temporary measure due to COVID-19 restrictions.

UC Courses

IELTS Academic

IELTS Indicator

TOEFL iBT

TOEFL iBT Special Home Edition

Duolingo English Test

Pearson Test of Academic English

Cambridge English Scale

Occupational English Test

UC College International Foundation Studies

5.5 Overall with no band below 5.0

5.5 Overall with no band below 5.0

Overall score of 46 with:

R: 4

L: 4

S: 14

W: 14

Overall score of 46 with:

R: 4

L: 4

S: 14

W: 14

Holistic Score of 85-90

42

162

No grade lower than ‘D’ in any of the sub-tests

UC College Diploma Standard

5.5 Overall with no band below 5.5

5.5 Overall with no band below 5.5

Overall score of 46 with:

R: 8

L: 7

S: 16

W: 18

Overall score of 46 with:

R: 8

L: 7

S: 16

W: 18

Holistic score of 85-90

42 with no skill score below 42

162 with no sub-score below 162

No grade lower than ‘D’ in any of the sub-tests

Graduate Certificate of Academic Foundations

6.0 Overall with no band below 6.0

6.0 Overall with no band below 6.0

Overall score of 60 with:

R: 13

L: 12

S: 18

W: 21

Overall score of 60 with:

R: 13

L: 12

S: 18

W: 21

Holistic score of 95-100

50 with no skill score below 50

169 with no sub-score below 169

No grade lower than ‘C’ in any of the sub-tests

UC Standard UG Degree

6.0 Overall with no band below 6.0

6.0 Overall with no band below 6.0

Overall score of 60 with:

R: 13

L: 12

S: 18

W: 21

Overall score of 60 with:

R: 13

L: 12

S: 18

W: 21

N/A

50 with no skill score below 50

169 with no sub-score below 169

No grade lower than ‘C’ in any of the sub-tests

UC Standard PG Degree

6.5 Overall with no band below 6.0

6.5 Overall with no band below 6.0

Overall score of 79 with:

R: 13

L: 12

S: 18

W: 21

Overall score of 79 with:

R: 13

L: 12

S: 18

W: 21

N/A

58 with no skill score below 50

176 with no sub-score below 169

No grade lower than ‘C’ in any of the sub-tests

Courses requiring IELTS 7.0 with no band below 7.0

7.0 Overall with no band below 7.0

7.0 Overall with no band below 7.0

Overall score of 94 with:

R: 24

L: 24

S: 23

W: 27

Overall score of 94 with:

R: 24

L: 24

S: 23

W: 27

N/A

65 with no skill score below 65

185 with no sub-score below 185

No grade lower than ‘B’ in any of the sub-tests

More information on English language requirements and tests or qualifications we recognise for the purposes of meeting English requirements can be found here. This includes information about any tests that the University recognises for those impacted by the closure of English testing centres in response to COVID-19.

Note: The University’s English language requirements are separate to the Department of Home Affairs’ (DHA) English requirements for visa purposes and as such if you opt to meet UC’s English requirements by a means not recognised by DHA then you may be required to undertake a DHA approved test to show evidence of your English proficiency when you apply for a student visa. More information is available on the Department of Home Affairs website.

My final results will be declared after 2 March 2021, what are my options?

You will be required to withdraw from your subjects in Semester 1, 2021 and may choose to defer your admission to Semester 2, 2021.  Alternatively, you may seek a refund for any fees paid.

Do I need a Confirmation of Enrolment (CoE) to study online?

UC will issue you with a CoE at the time of your acceptance to enable you to apply for a Student visa.  While you do not need a Student visa to study online, there may be implications towards your future eligibility for a Temporary Graduate (Subclass 485) visa if you do not hold a Student visa when commencing your online study.  For more information please see the website of the Department of Home Affairs.

How can I access my course online?

Once you have accepted your offer you will gain access to MyUC the University’s student portal through which you can manage your enrolment, timetable and much more.

How will online assessment work?

Information on the assessment requirements for each unit (subject) you enroll in will be provided to you in writing once you have completed your enrolment.

How can I access IT support while studying online?

Our Service Desk team is available to assist students throughout the week by phone (+61 2 6201 5500), email (servicedesk@canberra.edu.au) or live chat (accessed through MyUC).

How can I access library resources while studying online?

Explore information about UC Library’s Off Campus services.

Support

Who can I contact at UC if I have questions?

  • For questions about your Admission to the University you can find information about key contacts here.
  • Information about who to contact once you’ve accepted your offer (e.g. enrolment support) can be found here.

What support will I receive during my online study?

For assistance with matters related to your units, students are encouraged to liaise directly with their unit convener or Faculty administration staff.  For general matters, key contacts – including our Student Centre and International Student Support Service is available here.

How will orientation be held for commencing students?

You will be informed about the Online Orientation portal that contains modules of information to assist you in transitioning to UC. This content will include:

  • Introduction to UC
  • Course advice, including how to enrol in subjects
  • Overview of support services

How do I seek specialised support as an international student support or a student with special needs such as a disability?

The University’s International Student Support Service and Inclusion and Engagement will provide services online. If you need help please use the email details below to contact the service you require. They will then either assist you via email or arrange a virtual meeting if this is required.

What study skills programs are available for me to help with online study?

There are numerous study skills programs available for you to take advantage of during your study at UC, which are outlined below. These are free for UC and UC College students.

  • Study Skills Drop-in sessions: Study Skills Learning Advisors run online Study Help drop-in sessions on weekdays during the semester through the Virtual Room in the Study Help site. You can get help with understanding assessment tasks, planning and writing assessments, researching, time management, exam preparation, and more. Sessions are on Monday to Friday during the semester from 11:30am – 4:30pm (AEST).  Specialist drop-in sessions are also available each week of semester for English Language Help, Referencing Help and ePortfolio (Mahara) Help. Drop-ins start in Week 2 of semester.
  • ASK Advisors: The Academic Skills and Knowledge (ASK) Advisors also offer general online study help through the Virtual Room in the Study Help site. ASK Advisors are UC students trained to help with understanding assessment tasks, assignment structure, referencing, using UCLearn and ePortfolio, finding resources, library loans, and more. ASK Advisors are available Monday to Friday from 9:00am – 6:30pm (AEST) and from 1:00pm – 5:00pm (AEST) on weekends and most public holidays.
  • Maths and Stats Help (MASH): The specialist tutors at the Maths and Stats Help Centre provide drop-ins for mathematics, statistics and introductory information technology (IT) support for undergraduate units through the Virtual room in the Study Help site. MASH starts in Week 2 of the semester.
  • Peer-Assisted Learning Sessions (PALS): PALS are weekly group study sessions held in the PALS Student site Virtual Room. PALS leaders share effective learning strategies and provide structured group activities for many large-cohort core units. Most PALS units also have exam preparation sessions at the end of the semester. Check the Study Help site for a list of PALS supported units. PALS start in Week 2 of semester.
  • Studiosity online study help: Studiosity provides free, live study help 24/7, for a range of subjects as well as general study help. You can also submit assignment drafts for feedback 24/7. Studiosity can be accessed through the course menu in UCLearn teaching sites or through the Study Help site.
  • The Study Help site: The Study Help site contains a large range of self-paced modules and resources to help students with structuring assignments, researching, referencing, academic integrity, time management, exam preparation and more. The Study Help site is available on your UCLearn (Canvas) dashboard.
  • Study Skills online programs:
    • The Academic Integrity Module (AIM) is an online course designed to educate you in academic integrity. It includes effective study strategies to avoid plagiarism and focuses on developing the positive values, skills and behaviour of academic honesty for university and beyond. All students are expected to complete AIM during the course of their study. Access AIM here.
    • Study Skills for Success is a preparation program aimed at commencing students to help with study planning writing at university level, research and referencing. Study Skills for Success is available as an online self-paced course and can be accessed through the Study Help site.
    • English for Uni is a short online course designed to help students develop their English language skills with a focus on academic reading and writing, paraphrasing, grammar and academic presentations. The week-long course runs four times each year, just prior to the start of Semesters 1 and 2 and in Week 8 of both semesters. Students are advised to email Study Skills for more information and to register on studyskills@canberra.edu.au

Will I have access to the library?

All Library student functions are available online, with the exception of borrowing physical books. Available services include:

  • Copies of electronic books and textbooks
  • Journal articles, papers and latest research
  • Various online video tutorials, including self-paced software tutorials, which are provided through LinkedIn Learning
  • Support for referencing, searching, and information literacy is available through the Library Ask A Librarian chat function, currently running the same hours as the physical Library is open
  • Guides are provided to all faculties, including specialised ones for a number of schools, in information searching for various subject areas – linked from the Library homepage as Library and Subject Guides.