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Pick-up Service for Commencing International Students

We can arrange a pick-up service for you when you arrive in Canberra. This is a free service for all international students when they start their studies at UC.

Please read the following conditions carefully, before requesting this service.

  • This form should be completed at least 5 working days before your scheduled arrival. UC cannot guarantee pickups that are submitted later than this.
  • If you are an under 18 student and UC will be responsible for your welfare and accommodation needs, please do not use this form. The Australian Homestay Network (AHN) will be organising a pick-up service on your behalf.
  • This service is offered to first time commencing international students. If you are a past or a continuing student you are ineligible.
  • A 'no-show' fee will apply to a student who does not advise (within one hour of their scheduled pick up time) their driver of a change to their scheduled pick up time.
  • Please ensure that all details are provided and questions marked with 2 stars ** are compulsory questions.

Your Drop off Address

Please provide the residential address of where you are going to live in Canberra. **

If you're residing at Uni Lodge, please include the room number.
Homestay Contact Information (if applicable).
If you are staying with a Homestay Family please provide a contact number of the family you are staying with.

Personal Details

Title **
Family Name **
First Name **
Student Number **
Nationality **
Email **
What type of course will you be commencing at UC? **

While You Are Travelling...

Do you have a mobile phone number or e-mail account which we can use to contact you while you are travelling?
If your answer is yes, please provide your mobile number or e-mail address so that we can contact you if necessary.

Arrival Details

Date of Arrival in Canberra **
Time of Arrival in Canberra **
Airline / Train / Bus Company Name **
Flight No | Bus No | Code **
Upload a copy of your Flight/Bus ticket **
Please ensure the file name includes your name and student ID.
Number of Extra People (These must be family members)
Number of Bags (your own plus any extra person(s))
Please Note Any Other Important Details

Before arrival:

  • Be sure to understand your visa and it's conditions.
  • Remember to check Australian Customs and Quarantine information.
  • Ensure that your accommodation has been arranged.
  • Be sure to book the free International Pick-up Service from Canberra Airport or Canberra Bus Depot.
  • Scan and make soft copies of all your important documents including your passport, visa etc.
  • Research a little more about living in Australia and it's safe and friendly capital city, Canberra!

After arrival & settling in:

  • Organise a mobile phone service and tell your family and friends on your safe arrival.
  • Open an Australian bank account.
  • If you plan on working in Australia, apply for a Tax File Number.
  • Familiarise yourself with Canberra.
  • Get your own MyWay card for using the public transport in Canberra.

International student visa holders are required to attend Orientation. Further to ensuring that you are enrolled correctly, your Orientation provides students with the opportunity to get to know the UC campus, how the University works and allows you to get to know fellow students and staff members. More importantly, it's an opportunity to have fun!

If you are unable to attend Orientation Week, please follow the below steps to make sure you are prepared to commence your studies:

Step 1: Course advice & approvals

If you have missed your course advice session, please make your way to our Student Centre (location: Student Central - Building 1, Level B) for assistance.

Please note: student visa holders arriving after Monday of Week 2 of a given teaching period (Semester, Term or Module), will need to get appropriate UC approval to commence their studies. For further information on the process, please contact the International Student Support Service.

Step 2: Password & MyUC Portal access

In an effort to enhance password security, the UC Digital Information and Technology Management (DITM) ServiceDesk team have introduced a Zero Touch Password feature for UC students. This is a new way to easily access, change or reset your password. It is available anytime, on any device and anywhere you may be located. To use it, go to: https://passwordreset.canberra.edu.au/:

If you are a new/commencing student, you will receive an email from UC with guidelines on how to generate your password. Please note that this email will ONLY go to the personal email address you have registered with UC.

Use your new password to login to MyUC. Once logged in you will be able to:

  • access your student email
  • enrol in units
  • view your current enrolment information and academic history
  • access study tools
  • view your student fees
  • access important university messages
  • view and update your personal contact details

Step 3: Enrolment

After gaining access to MyUC please use the Enrolment Guide for information on how to enrol into units. Check out the campus map for directions on how to find all your class rooms

Step 4: Student ID card

After you have successfully enrolled into your units, you may obtain a student ID card from the Student Centre. Please ensure you bring photo ID with you when requesting your student card.

Note: Student ID cards are required to attend exams, borrow from the library or to access any facility requiring a proximity card, including e-permit parking.

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