**Please note that if you made a payment by credit card, the refund will be processed back to the same credit card**
Please upload any supporting documentation below.
If the reason for the refund is a visa refusal, please attach the letter from the Department of Immigration and Border Protection along with accompanying decision record. Should the refund request be for compassionate or compelling circumstances (ie; illness), please provide supporting documentation (ie; medical certificates).
Both commencing and continuing students are entitled to receive a full or partial refund of their fees under certain conditions. If the reason for the refund is a visa refusal, please attach the letter from the Department of Immigration and Border Protection along with accompanying decision record. Should the refund request be for compassionate or compelling circumstances (ie; illness), please provide supporting documentation (ie; medical certificates)
The University of Canberra refunds students in the manner that the payment was received that is, if payment was received via a credit card then the payment is made back to that same credit card. If your credit card is no longer valid or has expired, please add your banking details to redirect your refund.
All international refunds excepting credit card refunds are paid via Convera. The AUD amount that was received by the University is the amount that is refunded (less any administration fees) and this can be converted and paid in the home currency. The foreign exchange rate is calculated on the date the refund is paid. Please note bank charges may be charged by intermediary and beneficiary banks and would then affect the amount received by the beneficiary.
Overseas Student Health Cover (OSHC) payment (International Students Only)
OSHC will be refunded if the student’s payment has not already been sent by the University to the preferred supplier. Otherwise the student will be responsible for applying directly to the preferred supplier for the refund.
Students who have paid the SSAF and decide to withdraw from their course before the census date will be entitled to a full refund of the SSAF. There will be no refund of the SSAF for students who withdraw after the census date.
Refunds will normally be paid within four weeks from the date of receipt of a written request for a refund from the student. In the event that the University of Canberra is unable to provide a course of study, refunds will normally be paid within two weeks.
By choosing "Yes" I am signing this request for refund form, I state that the information provided is true and correct. I acknowledge all foreign exchange losses, gains and bank charges will be borne by the beneficiary. These charges cannot be controlled by the University.