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Airport and Bus Pick Up Form for New International Students

Please read the following and accept the conditions below before booking.

  • This form is to be completed and submitted at least 5 working days before the scheduled arrival. UC cannot guarantee pickups that are submitted later than this. 
  • Pickup service is only offered to first time arriving International students. If you are a past or a continuing UC student you are ineligible for this service.
  • Please ensure that all details are provided correctly. Bookings that have incomplete information will not be processed. Please note that questions marked with 2 stars ** are compulsory questions.
  • You are required to advise UC (internationalpickups@canberra.edu.au) of any changes to your booking at least two working days before your arrival.
  • UC cannot guarantee pickups after 10pm. Confirmation of booking after 10pm depends on the driver's availability. 
  • If you are delayed on the day of your arrival you must contact the UC representative driver to inform them of the delay or cancellation of your arrival.
  • Once you have arrived in your pickup point (airport/bus station/train station) and collected your baggage, look out for our representative who will be holding the University of Canberra sign 

Important note:

If for any reason you cannot contact or locate the driver, or have missed the pick-up service, please catch a taxi from the Airport/Bus Station taxi rank (or phone 132 227 to book a taxi). Please ensure you keep the receipt as you may be eligible for reimbursement of the fare. The average taxi fare from Canberra airport to the University of Canberra campus should not be more than $50 Australian dollars.

Your Canberra Address

Please give the street address of where you are going to live in Canberra. **


If you have been given a room at Arscott House or University of Canberra Village, just write Arscott House or UC Village
Homestay Contact Information
If you are staying with a Homestay Family please provide a contact number of the family you are staying with

Personal Details

Title **
Family Name **
First Name **
Student Number (if known)
Nationality **
Email **
What will you be studying at UC? **

While You Are Travelling

Do you have a mobile phone number or e-mail account which we can use to contact you while you are travelling?
If your answer is yes, please could you give us the mobile number or e-mail address so that we can contact you if necessary?

Arrival Details

Date of Arrival in Canberra **
Time of Arrival in Canberra **
Airline / Train / Bus Company Name **
Flight No | Bus No | Code **
Upload a copy of your Flight/Bus ticket **
Please Ensure the File name includes your Name and Student ID.
Number of Extra People (These must be family members)
Number of Bags (Student's plus extra person(s))
Please Note Any Other Important Details

Before arrival:

  • Be sure to understand your visa and it's conditions.
  • Remember to check Australian Customs and Quarantine information.
  • Ensure that your accommodation has been arranged.
  • Be sure to book the free International Pick-up Service from Canberra Airport or Canberra Bus Depot.
  • Scan and make soft copies of all your important documents including your passport, visa, CoE etc.
  • Research a little more about living in Australia and it's awesome capital city, Canberra!

After arrival & settling in:

  • Organise a mobile phone service and tell your family and friends on your safe arrival.
  • Open an Australian bank account.
  • If you plan on working in Australia, apply for a Tax File Number.
  • Familiarise yourself with Canberra.
  • Get your own MyWay card for using the public transport in Canberra.

International student visa holders are required to attend Orientation Week. Further to ensuring that you are enrolled correctly, Orientation Week provides students with the opportunity to get to know the UC campus, how the University works and allows you to get to know fellow students and staff members. More importantly, it's an opportunity to have fun!

  • Attend the International Student Essential Information Session that will be held during the Orientation period of your starting semester. Get to know the university support services and the important information about your visa and study.
  • Attend your Faculty Course Advisory Session that will be held during the Orientation. They will have important information regarding your course!
  • Activate your UC student email account.
  • Update your contact and emergency details via your MyUC Portal.
  • Register your Overseas Student Health Cover (OSHC) Policy and access your e-membership card with Allianz Global Assistance (if you've selected UC to arrange OSHC for you).

If you are unable to attend Orientation Week, please follow the below steps to make sure you are prepared to commence your studies:

Step 1: Course advice & approvals

If you have missed your course advice session, please make your way to our Student Centre (location: Student Central - Building 1, Level B) for assistance.

Please note: student visa holders arriving after Monday of Week 2 of a given teaching period (Semester, Term or Module), will need to get appropriate UC approvals to commence their studies. For further information on the process, please contact the International Student Support Service.

Step 2: Password & MyUC Portal access

Once you arrive at the Student Centre, a staff member will provide you with a password to log into MyUC. Alternatively, you can ring our Service Desk on 02 6201 5500 for assistance over the phone.

Use your new password to login to MyUC. Once logged in you will be able to:

  • Enrol in units
  • Sign up for tutorials
  • Activate your student email account.

Step 3: Enrolment

After gaining access to MyUC please use the Enrolment Guide for information on how to enrol into units. Check out the campus map for directions on how to find all your class rooms

Step 4: Student ID card

After you have successfully enrolled into your units, you may obtain a student ID card from the Student Centre. Please ensure you bring photo ID with you when requesting your student card. If you lose or damage your ID card, you will need to pay a $15 replacement fee. ID cards are issued for personal use only and should be kept secure. Any abuse of the access levels provided by ID cards could jeopardise your continued study at the University.

Note: Student ID cards are required to attend exams, borrow from the library or to access any facility requiring a proximity card, including e-permit parking.

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