Service Industry Communication (8051.1)
|Level:||Undergraduate First Year Level|
|Faculty:||Faculty of Business & Government|
|Discipline:||Discipline of Tourism|
This unit is no longer offered. Information may be available for Units in the following years:
This unit provides students with an introduction to the management of organisations within the service industry and the transformation taking place in information and communication technologies. To enable students to work as a professional in a competitive market, personal communication skills must be in line with the demands of the real world of service management. Therefore, the vital role of communication in the service encounter will be emphasised, particularly in respect of electronic, written and interpersonal communication.
1. demonstrate an awareness of major technological trends in the tourism industry.
2. apply a range of communication theories and concepts applicable to service-based industries.
3. demonstrate skills in interpersonal communication including conflict management, group dynamics and team management.
3 hours per week.