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Workflow and Process Management (11481.1)

Level: Level 2 - Undergraduate Intermediate Unit
Credit Points: 3
HECS Bands: 2
Faculty: Faculty of Science and Technology
Discipline: Academic Program Area - Technology


Unit Outlines

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  • Semester 1, 2020, ON-CAMPUS, BRUCE (192304) - View

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Workflows and processes form an integral part of organisations, defining business activities, operations, and information flows. Each organisation has different processes, with different customers, users, requirements, and constraints. This unit examines methodologies and techniques for business process management, including workflow modelling, process analysis, software systems for process management, and automation of business processes. Students will develop skills to communicate effectively with process workflow stakeholders, understand, describe, and improve process workflows, and design and implement automated process management systems.

Learning Outcomes

On successful completion of this unit, students will be able to:

1. Describe and explain workflow and process models to non-technical and technical audiences;

2. Develop and refine process workflow models using business process modelling activities and techniques;

3. Design and develop process management systems based on process workflows;

4. Analyse processes and identify opportunities for process improvement and automation; and

5. Explain and apply advanced process management system features and functionality.

Assessment Items

Contact Hours

Two hours of lectures and two hours of laboratories on campus per week.


11486 Systems Analysis and Modelling



Assumed Knowledge

Fundamental computer skills (such as internet browsing, email, word processing).

Incompatible Units


Equivalent Units

6388 Document and Workflow Management

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