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Tourism and Communication (11323.2)

Level: Level 2 - Undergraduate Intermediate Unit
Credit Points: 3
HECS Bands: 2, 3
Faculty: Faculty of Business, Government & Law
Discipline: Canberra Business School


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Unit Outlines

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  • Semester 2, 2019, ON-CAMPUS, NSI-SL (190646) - View
  • Semester 2, 2019, ON-CAMPUS, BRUCE (190644) - View

If a link to your Unit Outline is not displayed, please check back later. Unit Outlines are generally published by Week One of the relevant teaching period.


This unit provides students with an introduction to the management of organistations within the service industry and the transformation taking place in information and communication technologies. To enable students to work as a professional in a competitive market, personal communication skills must be in line with the demands of the real world of service management. Therefore, the vital role of communication
in the service encounter will be emphasised, particularly in respect of electronic, written and interpersonal communication.

Learning Outcomes

After successful completion of this unit, students will be able to:

1. Demonstrate an awareness of major information and communication technological trends in the tourism industry;

2. Apply a range of communication theories and concepts applicable to service-based industries; and

3. Demonstrate skills in interpersonal communications including conflict management, group dynamics and team management.

Contact Hours

3 hours on-campus per week.


Students must have completed 12 credit points of study.



Assumed Knowledge


Incompatible Units


Equivalent Units

8731 Tourism and Communication

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