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Tourism and Communication (11323.2)

Level: Level 2 - Undergraduate Intermediate Unit
Credit Points: 3
HECS Bands: 2, 3
Faculty: Faculty of Business, Government & Law
Discipline: Canberra Business School


Possible changes to your unit's learning activities and assessment items

For the remainder of 2020, resulting from Australian Government's directives requiring physical distancing and restrictions on movement because of the COVID-19 pandemic, any exams that are required for assessment in a unit will be online exams. Online exams may also use online proctoring to help assure the academic integrity of those exams. Please contact your unit convener with any questions.

While the University has made efforts to ensure that Unit Outlines reflect a unit’s learning activities and assessment items, any changes to Australian Government directives because of the COVID-19 pandemic may require changes to these during the semester to ensure the safety and well being of students and staff. These changes will not be updated in the published unit outline, but will be communicated to you via your unit’s UCLearn(Canvas) teaching site. Any changes made will continue to meet the unit’s learning outcomes, as described in the Unit Outline.

Unit Outlines

To view your Unit Outline, click View to log in to MyUC and access this information, or visit your unit's online teaching site.

  • Semester 2, 2020, ON-CAMPUS, NSI-SL (198138) - View
  • Semester 2, 2020, ON-CAMPUS, BRUCE (198136) - View
  • Semester 2, 2019, ON-CAMPUS, NSI-SL (190646) - View
  • Semester 2, 2019, ON-CAMPUS, BRUCE (190644) - View

If a link to your Unit Outline is not displayed, please check back later. Unit Outlines are generally published by Week One of the relevant teaching period.


This unit provides students with an introduction to the management of organistations within the service industry and the transformation taking place in information and communication technologies. To enable students to work as a professional in a competitive market, personal communication skills must be in line with the demands of the real world of service management. Therefore, the vital role of communication
in the service encounter will be emphasised, particularly in respect of electronic, written and interpersonal communication.

Learning Outcomes

After successful completion of this unit, students will be able to:

1. Demonstrate an awareness of major information and communication technological trends in the tourism industry;

2. Apply a range of communication theories and concepts applicable to service-based industries; and

3. Demonstrate skills in interpersonal communications including conflict management, group dynamics and team management.

Assessment Items

Contact Hours

3 hours on-campus per week.


Students must have completed 12 credit points of study.



Assumed Knowledge


Incompatible Units


Equivalent Units

8731 Tourism and Communication

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