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Service Systems, Transformation and Wellbeing (11186.2)

Level: Level 3 - Undergraduate Advanced Unit
Credit Points: 3
HECS Bands:

Band 3 2013-2020 (Expires 31 Dec 2020) Band 4 2021 (Commenced After 1 Jan 2021) Band 5 2021 (Commenced Before 1 Jan 2021)

Faculty: Faculty of Business, Government & Law
Discipline: Canberra Business School


Possible changes to your unit's learning activities and assessment items

For the remainder of 2020, resulting from Australian Government's directives requiring physical distancing and restrictions on movement because of the COVID-19 pandemic, any exams that are required for assessment in a unit will be online exams. Online exams may also use online proctoring to help assure the academic integrity of those exams. Please contact your unit convener with any questions.

While the University has made efforts to ensure that Unit Outlines reflect a unit’s learning activities and assessment items, any changes to Australian Government directives because of the COVID-19 pandemic may require changes to these during the semester to ensure the safety and well being of students and staff. These changes will not be updated in the published unit outline, but will be communicated to you via your unit’s UCLearn(Canvas) teaching site. Any changes made will continue to meet the unit’s learning outcomes, as described in the Unit Outline.

Unit Outlines

To view your Unit Outline, click View to log in to MyUC and access this information, or visit your unit's online teaching site.

  • Semester 2, 2020, ON-CAMPUS, NSI-SL (197982) - View
  • Semester 2, 2020, ON-CAMPUS, BRUCE (197981) - View
  • Semester 2, 2019, ON-CAMPUS, NSI-SL (191651) - View
  • Semester 2, 2019, ON-CAMPUS, BRUCE (184597) - View

If a link to your Unit Outline is not displayed, please check back later. Unit Outlines are generally published by Week One of the relevant teaching period.


Increasingly businesses are focusing on customer and societal wellbeing of an individual, organisation and system through service delivery. This unit provides an overview of understanding how service can create value and enhance wellbeing. Social marketing, Transformative Service Research, Corporate Social Responsibility will be explored, while understanding an organisation's objectives and the service system. Wellbeing will be discussed in detail, examining societal, individual customer and employee wellbeing. Students will utilise wellbeing objectives in their development of recommendations for a variety of organisations from for-profit businesses through to Government Departments and not-for-profit organisations.

Learning Outcomes

After successful completion of this unit, students will be able to:

1. Articulate the role of wellbeing and identify how it is utilised to create value for organisations;

2. Identify wellbeing beneficiaries based on organisation's strategies and the service ecosystem it operates within;

3. Utilise ideas and concepts from academic literature related to wellbeing to link to a practical outcome; and

4. Develop a wellbeing project that meets the goals of the organisation, target segments and business model and understand the overarching context in which social businesses operate.

Assessment Items

Contact Hours

Three hours of interactive workshops on-campus per week.





Assumed Knowledge


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