Service Systems, Transformation and Wellbeing (11186.2)
|Level:||Advanced Unit Level|
|HECS Bands:||2, 3|
|Faculty:||Faculty of Business, Government & Law|
|Discipline:||School of Business|
UC - Canberra, Bruce
Year Teaching Period Convener Mode of Delivery 2020 Semester 2 DR Raechel JOHNS (Ph: +61 2 62012726 ) ON-CAMPUS
UC - TAFE NSW Northern Sydney, St Leonard's
Year Teaching Period Convener Mode of Delivery 2020 Semester 2 DR Ben ELLWAY (Ph: +61 2 62015661 ) ON-CAMPUS
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- Semester 2, 2019, ON-CAMPUS, NSI-SL (191651) - View
- Semester 2, 2019, ON-CAMPUS, BRUCE (184597) - View
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Increasingly businesses are focusing on customer and societal wellbeing of an individual, organisation and system through service delivery. This unit provides an overview of understanding how service can create value and enhance wellbeing. Social marketing, Transformative Service Research, Corporate Social Responsibility will be explored, while understanding an organisation's objectives and the service system. Wellbeing will be discussed in detail, examining societal, individual customer and employee wellbeing. Students will utilise wellbeing objectives in their development of recommendations for a variety of organisations from for-profit businesses through to Government Departments and not-for-profit organisations.
After successful completion of this unit, students will be able to:
1. Articulate the role of wellbeing and identify how it is utilised to create value for organisations;
2. Identify wellbeing beneficiaries based on organisation's strategies and the service ecosystem it operates within;
3. Utilise ideas and concepts from academic literature related to wellbeing to link to a practical outcome; and
4. Develop a wellbeing project that meets the goals of the organisation, target segments and business model and understand the overarching context in which social businesses operate.
Three hours of interactive workshops on-campus per week.
- MGB107 Bachelor of Business (Service Management)
- MGSC03 Bachelor of Business/ Bachelor of Laws
- MGAR03 Bachelor of Business/ Bachelor of Arts
- MGIT03 Bachelor of Business/ Bachelor of Business Informatics
- MGAR01 Bachelor of Business/ Bachelor of Communication and Media
- MGAR02 Bachelor of Business/ Bachelor of Design
- MGIT02 Bachelor of Business/ Bachelor of Information Technology
- MGSC02 Bachelor of Business/ Bachelor of Science in Psychology
- MGB401 Bachelor of Event and Tourism Management
- SCMG01 Bachelor of Politics and International Relations/ Bachelor of Business
- 330JA Bachelor of Secondary Education (Health and Physical Education)
- 327JA Bachelor of Secondary Education/Bachelor of Arts
- MGMG01 Bachelor of Sports Management/ Bachelor of Event and Tourism Management
- ARMG02 Bachelor of Arts/ Bachelor of Event and Tourism Management
- ARMG01 Bachelor of Communication and Media/ Bachelor of Event and Tourism Management