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Stakeholder Engagement (11101.1)

Level: Level 2 - Undergraduate Intermediate Unit
Credit Points: 3
HECS Bands: 1
Faculty: Faculty of Arts and Design
Discipline: School of Arts and Communications

Availability

Possible changes to your unit's learning activities and assessment items

As a result of the Australian Government's directives requiring physical distancing and restrictions on movement because of the COVID-19 pandemic, you may find that learning activities and/or assessment items in some units you are studying have changed. These changes will not be updated in the published Unit Outline but will be communicated to you via your unit’s UCLearn(Canvas) teaching site. The new learning activities and/or assessment items will continue to meet the unit's learning outcomes, as described in the Unit Outline.

New learning activities and/or assessment items are available on your unit's UCLearn(Canvas) teaching site. Please contact your Unit Convener with any questions.

Unit Outlines

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  • Semester 2, 2019, ON-CAMPUS, BRUCE (184440) - View

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Syllabus

In this unit you will explore the art of relationship building with stakeholders, including appraisals of partnership formation, analysing undercurrents, and assessing opportunities and threats. You will review various stakeholder engagement frameworks and learn how to manage relationships through strong rapport and enhanced working processes. A review of communication techniques, including resolving conflict and managing expectations, is also undertaken where you will learn how to assess human interaction with key stakeholders and within complex organisations.

Learning Outcomes

After successful completion of this unit, students will be able to:

1. Build productive and trusting relationships with stakeholders by establishing rapport and managing expectations;

2. Analyse and evaluate opportunities and threats in relationships with stakeholders, and construct effective solutions; and

3. Execute successful communication strategies, selling, negotiation and presentation techniques with key stakeholders.

Assessment Items

Contact Hours

One 2 hour interactive workshop and problem based learning activity and one 1 hour lecture per week.

Prerequisites

11096 Foundations of Marketing Communication AND 12 credit points.

Corequisites

None.

Assumed Knowledge

None.

Incompatible Units

None.

Equivalent Units

9018 Agent-Client Relationships.



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