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Service Design PG (11074.1)

Level: Postgraduate Level
Credit Points: 6
HECS Bands: 1
Faculty: Faculty of Arts and Design
Discipline: School of Design and the Built Environment


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Unit Outlines

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  • Semester 2, 2019, ON-CAMPUS, BRUCE (184267) - View

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Service design looks at the elements of an organisation; its people, infrastructure and material components as a means to find new ways to improve the quality and the interaction between the service provider and its customers. This unit explores the design discipline specific techniques and practices of design thinking as it applies to design solutions for services. Students are tasked with client-led projects in which they explore new ways of engaging with the elements of an organisation through user-centered, design specific approaches.

Learning Outcomes

After successful completion of this unit, students will be able to:

1. Critically analyse and evaluate design tools, practices and techniques for service design;

2. Apply advanced design thinking to creation of design solutions for services;

3. Critically identify how to interpret human needs and wants in a service environment;

4. Create and communicate service design solutions for a variety of client-led projects and contexts; and

5. Synthesise and present design solutions for services to a range of specialist and non-specialist audiences.

Assessment Items

Contact Hours

Up to 6 hours per week.





Assumed Knowledge


Incompatible Units


Equivalent Units


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