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Service Design PG (11074.1)

Level: Postgraduate Level
Credit Points: 6
HECS Bands: 1
Faculty: Faculty of Arts and Design
Discipline: School of Design and the Built Environment

Availability

Possible changes to your unit's learning activities and assessment items

As a result of the Australian Government's directives requiring physical distancing and restrictions on movement because of the COVID-19 pandemic, you may find that learning activities and/or assessment items in some units you are studying have changed. These changes will not be updated in the published Unit Outline but will be communicated to you via your unit’s UCLearn(Canvas) teaching site. The new learning activities and/or assessment items will continue to meet the unit's learning outcomes, as described in the Unit Outline.

New learning activities and/or assessment items are available on your unit's UCLearn(Canvas) teaching site. Please contact your Unit Convener with any questions.

Unit Outlines

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  • Semester 2, 2019, ON-CAMPUS, BRUCE (184267) - View

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Syllabus

Service design looks at the elements of an organisation; its people, infrastructure and material components as a means to find new ways to improve the quality and the interaction between the service provider and its customers. This unit explores the design discipline specific techniques and practices of design thinking as it applies to design solutions for services. Students are tasked with client-led projects in which they explore new ways of engaging with the elements of an organisation through user-centered, design specific approaches.

Learning Outcomes

After successful completion of this unit, students will be able to:

1. Critically analyse and evaluate design tools, practices and techniques for service design;

2. Apply advanced design thinking to creation of design solutions for services;

3. Critically identify how to interpret human needs and wants in a service environment;

4. Create and communicate service design solutions for a variety of client-led projects and contexts; and

5. Synthesise and present design solutions for services to a range of specialist and non-specialist audiences.

Assessment Items

Contact Hours

Up to 6 hours per week.

Prerequisites

None.

Corequisites

None.

Assumed Knowledge

None.

Incompatible Units

None.

Equivalent Units

None.


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