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Bachelor of Business (Service Management) - MGB107

Course Code: MGB107
Course Version: 1
Location:
Faculty: Faculty of Business, Government & Law
Discipline(s): School of Business
UAC Code: 361217
CRICOS Code: 095933B
Lowest Selection Rank: NEW
English Language Requirements: Academic IELTS of 6.0 or equivalent, with no band score below 6.0

Explore the business of the service economy

With modern global economies spending an increasing amount on ‘services’ over ‘goods’, and the creation of more jobs in the service sector, this course will prepare you for a world that is increasingly dependent upon services and service systems. This is a world where businesses, organisations, government and social enterprises must learn to adopt a service perspective to successfully create value for their customers and stakeholders.

To learn to effectively manage the operational, technological and human aspects of service businesses across the commercial, government and not-for-profit sectors, you’ll tackle complex service problems, with concepts and ideas from across multiple business disciplines. Upon graduation, you’ll have an impressive knowledge base and durable skillset which will enable you to lead, thrive and adapt in the emerging, and rapidly changing, service society.

Study a Bachelor of Business (Service Management) at UC and you will:

  • integrate theory and practice in service management and articulate the impacts of recent developments within the field
  • locate and evaluate a range of research frameworks and skills within service management
  • develop and practice a service perspective on business and in managing organisations
  • examine service phenomenon at multiple levels of analysis and identify connections between them
  • utilise design thinking when investigating service problems and creating solutions to them
  • create value in services through relevant indicators, such as service quality, service experience, customer satisfaction or wellbeing outcomes
  • synthesise interdisciplinary business knowledge when analysing and responding to complex or uncertain service problems.

Work Integrated Learning

The Bachelor of Business (Service Management) integrates theoretical learning with practice thanks to regular authentic Work Integrated Learning (WIL) experiences. Academics and industry work together to facilitate a range of diverse opportunities for you, including work simulations, internship workshops and placements, guest speakers, industry projects, overseas study tours and more.

Students of the faculty have previously undertaken internships across a range of sectors, with organisations including Escape Luxury Camping, Brumbies Rugby, the Australian College of Nursing, Canberra Cavalry, Southern Tablelands Arts, Goulburn Regional Conservatorium, RDA Southern Inland, Careers UC and UniLodge (UC).

Career opportunities

  • Company director
  • International business development manager
  • General manager
  • Global account manager
  • Import/export logistics officer
  • International business consultant
  • Government policy adviser
  • Product development manager
  • International trade coordinator
  • International management consultant
  • Economic officer
  • Business intelligence manager
  • Marketing manager
  • Human resources adviser
  • Customer engagement manager

Course-specific information

High-achieving students can enrol in the Bachelor of Philosophy (Honours) program.

Enquiries

Current and Commencing Students:
In person, Student Centre Building 1 (take a BGL Faculty course advice ticket) or Email bglstudent@canberra.edu.au
Prospective Domestic Students:
Email study@canberra.edu.au or Phone 1800 UNI CAN (1800 864 226)
Prospective International Students:
Email international@canberra.edu.au or Phone +61 2 6201 5342

Admission Requirements

Admission to this course is based on an entrance rank. A rank can be achieved by the following means:
- Year 12 ATAR
- other Australian Qualification
- work experience
- overseas qualification

We also offer a number of entry initiatives that give you the opportunity to gain entry to the University via alternate pathway programs and admissions schemes.
More information is available on our Alternative Entry page: http://www.canberra.edu.au/future-students/applications/apply-now/alternative-entry

Assumed Knowledge

None.

Periods Course is Open to New Admissions

Year Location Domestic International
2019 UC - Canberra, Bruce Semester 1
Semester 2
Semester 1
Semester 2
2020 UC - Canberra, Bruce Semester 1
Semester 2
Semester 1
Semester 2
2021 UC - Canberra, Bruce Semester 1
Semester 2
Semester 1
Semester 2
2022 UC - Canberra, Bruce Semester 1
Semester 2
Semester 1
Semester 2

Information on admission closing dates can be found here.

Credit Arrangements

Credit arrangements (if available) for this course can be found on the University's Credit Search website.

Course Requirements

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If your course contains an open elective component of 12 credit points or more you may like to complete a breadth major or minor. For a list of breadth majors and minors follow this link. Other majors may also be available so seek course advice if you want more information.

In addition to course requirements, in order to successfully complete your course you may need to meet the inherent requirements. Please refer to the inherent requirements statement applicable to your course

Awards

Award(s) Official Abbreviation
Bachelor of Business (Service Management) BBus (ServiceMgt)

Typical Study Pattern

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Please refer to the tab to view Course Requirements, check unit details and select Restricted Choice Units for the course. Please note not all units are offered in each teaching period.

Unit Delivery Modes

Delivery modes for units in this degree are yet to be confirmed. Please contact us for more details.

Information for Fee Paying Students

Year Domestic International
2019 CSP $31,500
2020 CSP $32,300

The fees detailed above are the annual fee rates for the course. The annual rate is the fee that applies to standard full-time enrolment, which is 24 credit points. The final fee charged is based on the proportion of 24 credit points in which a student enrols. Students enrolled in a Commonwealth Support Place (CSP) are required to make a contribution towards the cost of their education, which is set by the Commonwealth Government. Information on Commonwealth Supported Places, HECS-HELP and how fees are calculated can be found here.


Course Learning Outcomes

Course Objectives Graduate Qualities
Integrate theory and practice in Service Management and articulate the impacts of recent developments within the field. 1.1 UC graduates are professional: employ up-to-date and relevant knowledge and skills;
1.5 UC graduates are professional: display initiative and drive, and use their organisational skills to plan and manage their workload; and
3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development.
Critically evaluate a range of core and contemporary business skills to synthesise solutions to future work challenges in the legal, economic and global business environment. 1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems.
Analyse and apply a range of contemporary approaches to business innovation and organisational change. 1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems; and
3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas.
Develop and apply experience of professional management in work and organisations demonstrating creativity and initiative in new situations. 3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas.
Synthesise and apply a range of ethical, socially responsible and sustainable solutions in a changing business environment and reflect upon levels of personal autonomy and accountability associated with the decision-making process. 1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems; and
2.6 UC graduates are global citizens: behave ethically and sustainably in their professional and personal lives.
Locate and evaluate a range of research frameworks and skills within Service Management. 1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems; and
3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development.
To develop and practice a service perspective on business and in managing organisations. 1.1 UC graduates are professional: employ up-to-date and relevant knowledge and skills;
1.3 UC graduates are professional: use creativity, critical thinking, analysis and research skills to solve theoretical and real-world problems;
2.1 UC graduates are global citizens: think globally about issues in their profession;
2.2 UC graduates are global citizens: adopt an informed and balanced approach across professional and international boundaries; and
3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development.
To examine service phenomenon at multiple levels of analysis and identify connections between them. 1.2 UC graduates are professional: communicate effectively;
2.3 UC graduates are global citizens: understand issues in their profession from the perspective of other cultures;
2.4 UC graduates are global citizens: communicate effectively in diverse cultural and social settings;
3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development;
3.2 UC graduates are lifelong learners: be self-aware; and
3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas.
To utilise design thinking when investigating service problems and creating solutions to them. 1.5 UC graduates are professional: display initiative and drive, and use their organisational skills to plan and manage their workload;
3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development;
3.2 UC graduates are lifelong learners: be self-aware.
3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas.
To create value in services through relevant indicators such as service quality, the service experience, customer satisfaction, or well-being outcomes 2.3 UC graduates are global citizens: understand issues in their profession from the perspective of other cultures;
2.4 UC graduates are global citizens: communicate effectively in diverse cultural and social settings;
2.5 UC graduates are global citizens: make creative use of technology in their learning and professional lives;
2.6 UC graduates are global citizens: behave ethically and sustainably in their professional and personal lives;
3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development; and
3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas.
To synthesise interdisciplinary business knowledge when analysing and responding to complex or uncertain service problems. 1.2 UC graduates are professional: communicate effectively;
3.1 UC graduates are lifelong learners: reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development;
3.2 UC graduates are lifelong learners: be self-aware;
3.3 UC graduates are lifelong learners: adapt to complexity, ambiguity and change by being flexible and keen to engage with new ideas; and
3.4 UC graduates are lifelong learners: evaluate and adopt new technology.

Course Duration

Standard six semesters full-time or equivalent. Maximum twenty semesters.

Honours

High performing students may be eligible for entry into the Bachelor of Philosophy (Honours) course.

Offerings

  • 2019->UC - Canberra, Bruce-Internal

Enrolment Numbers

View the number of student enrolments for this course for the previous full year. Please note that course numbers are indicative only and in no way reflect individual class sizes.

Faculty of Business, Government and Law
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