What is a Commonwealth Assistance Notice (CAN)?

A Commonwealth Assistance Notice, otherwise referred to as a CAN, is an official record issued to all students who accessed Commonwealth assistance. Your CAN includes information such as:

  • unit enrolment
  • what kind of Commonwealth assistance you received (HECS-HELP, SA-HELP, FEE-HELP, OS-HELP)
  • what contributions you have made upfront
  • any debt that you have incurred.

Universities are obligated to issue a CAN to students within 28 days of the Census date (of each relevant teaching period). A CAN is not a request for payment; if you wish to make any payments towards your HELP debt, you will need to do so through the Australian Taxation Office (ATO).

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