Reset or change my password
Reset your password
If you are locked out of your computer, you can reset your password via the self-serve facility. Please note that you must register to be able to reset your password via self-service. Alternatively, you can call the Service Desk at (02) 6201 5500 for assistance.
Change your password
- Log into the MyUC portal
- Click Change UC Password from the menu bar on the top right of the screen
- Follow the instructions on the screen
The new password is to be chosen as a combination of letters in the alphabet, digits and special characters. Your password must be between 8 and 15 characters long and must contain at least one number and one special character - for example: $ - ! / = _
Normal alphabetic characters are case-sensitive - that is, "a" is not the same as "A".
To reduce the risk of anyone guessing your password, please ensure that your new password does not correspond to a word which is likely to appear in any dictionary:
- do not use people or place names;
- do not use dates, telephone numbers, registration numbers etc.
A good method for selecting a password is to join two small words with a special character, but check that this does not result in a new word.