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IT services

IT Service Desk

The IT Service Desk is the single point of contact for all computer and telecommunication support requests and related IT related issues and incidents. For support contact the Service Desk via:


Phone: (02) 6201 5500

Live chat: Live chat is available to staff and students via the logged in portals

Office hours:
Monday - Friday 6am - 10pm
Weekends 1pm - 5pm
Exam period weekends 9am - 5pm

Visitor WiFi

The University of Canberra provides WiFi on campus for staff, students and visitors.Visitors to campus should follow these steps to connect:

  1. Choose the WiFi service UC-Visitor
  2. Register with your email address
  3. Create a username and password

Reset your password

If you are a UC staff member, affiliate or student who is locked out of your computer, you can reset your password by following these steps:

  1. Register via self-service
  2. Access password reset