|Third Party Providers Committee (TPP)
||In accordance with its terms of reference and these Procedures the TPP will:
- Support the faculties in the management of quality assurance for units and courses delivered by third party providers
- Support the faculties in ensuring that third party arrangements comply with the Threshold Standards, TEQSA and AQF requirements in relation to academic programs and standards, service provision and staff qualifications, in particular equivalence and comparability to University standards and services in other locations or modes of delivery
- Advise on new partnership proposals as requested and review course developments in accordance with course approval procedures, and these procedures
- Note the establishment of operations groups for new third party arrangements
- Regularly review performance and benchmarking data (including survey results, student progress, retention and success by cohort), advise and report to UEC on the quality of the course delivery by third party providers, any issues arising, and actions to be taken
- In the event of course closure or contract termination or expiry, review transition plans for students and monitor their implementation
- Review Third Party Providers Operation Manuals and Student Information Manuals to ensure the accuracy of the information provided
- Monitor the provision of orientation and induction to staff employed by third party providers to manage or teach University accredited units and courses
- Oversee the implementation of the University’s Quality and Standards Framework for courses delivered by third party providers
- Provide academic oversight of the University of Canberra College, in particular, as a third party and subsidiary of the University, and advise UEC and Academic Board as required
- Oversee the implementation of the Course Delivery by Third Party Providers Policy and Procedures and refer any academic issues to UEC.
|University Contact for third party provider arrangements
- Facilitate coordination and communication between the provider and the University and within the University
- Advise and refer issues as needed.
|Dean of a faculty responsible for delivery of a course by a third party provider
[or the Associate Dean (education) under delegation from the Dean]
- Appoint academic staff from the faculty to TPP
- Nominate an academic staff member as the faculty contact for each course and unit delivered by a third party provider
- Ensure that courses delivered by third party providers are integrated with University courses in other locations and modes of delivery (including, for example, consideration by faculty assessment boards and inclusion in CATEI reporting to UEC), and that staff of the third party provider delivering University courses and units are involved in relevant faculty activities
- Ensure that the faculty’s courses which are delivered by third party providers, and learning and teaching, are of equivalent academic standard and lead to learning outcomes equivalent to accredited units and courses provided in other locations and delivery modes.
|Associate Dean (Education) in a faculty responsible for the delivery of a course by a third party provider
[or, where determined by the dean, the relevant head of discipline or associate dean (international) or other nominated staff member/s]
- Provide the main point of contact in their faculty for third party provider staff delivering University accredited courses that are the responsibility of their faculty
- Collaborate with heads of discipline or school, course conveners and unit conveners within their faculty and with the third party provider to ensure equivalence of academic standards (in teaching including academic staff qualifications, assessment practices, moderation and validation of assessment) and learning outcomes for University courses delivered by third parties
- Ensure that the University’s learning and teaching policies and procedures, particularly assessment (including development and approval of unit outlines, and moderation) and credit, are applied by the third party provider
- Collaborate with the third party provider to ensure that accurate information is provided to staff and students in the Third Party Providers Operation Manual and Student Information Manual respectively
- Collaborate with heads of discipline to evaluate and monitor the third party provider’s equipment, facilities and learning and teaching support materials to ensure they are comparable with those offered by the University.
|Associate dean (international)
||Where the third party provider is outside Australia, the associate dean (international) may exercise the responsibilities of the associate dean (education), as determined by the faculty. Allocation of responsibilities should be documented.
|Head of discipline or school
||As determined by the faculty. This position may exercise or share relevant responsibilities of the associate dean (education) or course convener. Allocation of responsibilities should be documented.
University academic course contact
- The University will nominate an academic contact for each course delivered by a third party provider. Where the following duties are shared between the University and the third party, the responsibilities of each should be set out in a document approved by both parties and endorsed by the owning faculty.
- Assist the head of discipline with the management, conduct, teaching and assessment of the course or courses
- Allocate course resources, including overseeing the selection of the teaching team including sessional staff (may be done by the head of discipline)
- Manage course scheduling and mapping of student pathways
- Assist colleagues with course content, skills and learning experiences to meet learning outcomes of the course
- Conduct and contribute to course evaluation and review and provide advice to the faculty and TPP as necessary
- Liaise with students on such matters as enrolment, credit, special circumstances and examinations
- Ensure that any health and safety risks associated with the delivery of a course have been assessed, and appropriate control measures put in place
- Ensure scholarly teaching practices by providing leadership to the teaching team
- Ensure that University of Canberra policies and procedures are applied
- Ensure operational and reporting deadlines are met.
at the third party provider
- The third party provider will nominate a contact person to manage, coordinate and liaise with the University on delivery of each course.
- Where relevant duties are shared between the University and the third party, the responsibilities of each should be set out in a document approved by both parties and endorsed by the owning faculty.
||A UC unit convener will be identified for every unit. The unit convener is responsible for their nominated unit at all delivery locations. Where the following duties are shared between the University and the third party provider, the responsibilities of each institution should be set out in a document approved by both parties and endorsed by the owning faculty. A unit convener responsible for the delivery of a unit in a course delivered by a third party provider will:
- Lead the delivery of the unit
- Support students in their learning with assistance as appropriate from the relevant academic learning support unit
- Employ scholarly teaching practices that influence, motivate and inspire students to learn
- Manage and supervise the teaching team and sessional staff
- Develop and maintain unit curricula, unit outlines and resources (ensuring that learning outcomes are the same and all offerings of the unit are consistent)
- Maintain and improve on quality benchmarks as per the Unit Satisfaction Survey (USS) Quality Cycle
- Ensure University of Canberra policies and procedures are applied
- Ensure operational and reporting deadlines are met
- Consult with the unit committee and/or other staff as necessary to ensure the successful conduct of the unit.
|Office of the Vice-President, Operations
||Prepare and update annually the Schedule of Evaluation Reports, and prepare all regular scheduled quality assurance reports.
|Human Resources, Faculties, Dean of Students, Student Connect, and Learning and Teaching Directorate
- Provide orientation and induction resources on the University’s rules, policy and procedures for staff of third party providers delivering University accredited courses.
- Provide staff development activities of the University, or of the third party provider, to staff at the partner institution as specified in the contract.
|Course Quality and Development
- Provide guidance on initial third party provider proposals, whether for a new course or new partnership
- Provide support and advice to third party providers on the interpretation and implementation of the University’s policies and procedures
- Monitor the implementation and associated training for third party provider staff on relevant academic policies and procedures.
|Learning and Teaching Directorate
||Where necessary, provide academic advice and resources and services to support students and staff at third party providers in the use of centrally-supported educational technologies, such as the learning management system.
- Collaborate with third party providers to identify roles and responsibilities for administration and management of student data, admissions and enrolment procedures, articulation and credit, grades and marks
- Provide students with clear information about their rights and responsibilities in relation to relevant matters
- Manage student services including admissions, enrolments, academic progression, fees, scholarships, examinations and graduations
- Provide students and staff with information about census dates for withdrawal or admission to units
- Collaborate with third party providers to ensure their staff understand University admission, enrolment and other relevant procedures
- Provide all relevant institutional data
- Ensure that cohorts studying University courses with third party providers are included and can be identified in the University’s student and graduate surveys
- Ensure that data on student progress, retention and success from third party providers is provided to faculty assessment boards, faculty board and other committees or groups as necessary.
- Work with third party providers to identify roles and responsibilities for the provision of core library services including access to an appropriate range of print and electronic information resources, information literacy training programs and services providing assistance with using information resources, and advice for third party academic staff on available library services and information resources
- Ensure students, and relevant staff of the third party provider, receive appropriate information, services and support, and that services provided to staff and students are comparable regardless of location or mode of delivery.
|Information Technology and Management
- Work with third party providers to identify roles and responsibilities for management and provision of relevant services
- Ensure students receive information, services and support and that services provided to staff and students are comparable regardless of location or mode of delivery.
|Dean of Students
- Undertake an evaluation of services related to student welfare and wellbeing available to University of Canberra students through third party providers to ensure services are comparable regardless of where or in what mode students are studying
- Collaborate with the third party provider in enabling University student access to University support services and comparable services available from the third party provider
- Work with third party providers to identify roles and responsibilities for management and provision of academic skills services including English language support
- Ensure that services meet the needs of students and are comparable to services provided in other locations and modes of delivery
- Provide information about University services to University students through appropriate means
- Monitor and manage implementation of the Student Grievance Resolution Policy and the Student Conduct Rules
- Ensure that the University’s policies and procedures relating to student equity and student experiences, orientation, staff induction and staff development as they relate to the responsibilities of the Dean of Students are applied by third party providers.