Policies and Procedures
ELICOS Student Management Policies
UC staff members may access the full text of current ELICOS student management policies here (PDF 174 kb).
Following is an overview of the key aspects.
Younger Students
Younger students are those below the age of majority (18 years). Through its guardianship policy the University of Canberra undertakes to ensure that suitable arrangements are made for the care and supervision of students who are under the age of 18. However, in respect of guardianship and accommodation for such younger students, in all cases they will need to secure a student visa by demonstrating that until such time as they turn 18 years of age, they will live in Australia either:
a. with a parent or legal custodian; or
b. with a relative over 21 years of age who has been nominated by a parent or legal guardian.
Refund Policy
Request for a refund should be in writing, addressed to the Administrative Officer, UCELI. Full details can be found in the Elicos Refund Policy (PDF 102KB).
Student Grievance Resolution
On your arrival at the University of Canberra, you will be informed of the Student Grievance Resolution Procedure which operates in UCELI. Use of these Student Grievance Procedures however does not prevent you from exercising your rights to other legal remedies or remove the right to take further action under Australia’s consumer protection laws.
See also guidance on the following links:
The role of the Dean of Students
Student Grievance Resolution Policy
School-age children
Please be aware that any school-age children accompanying an overseas student to Australia will be required by Australian government policy to pay full fees if they are enrolled in either a government or non-government school.
To download further information about the UC English Language Institute, please click here.
Transfer to another University or Institution
Students wanting to transfer to UC College from another institution or students who would like to transfer from UC College to study with another institution please see this policy for further details.
Student enrolment changes - deferment, suspension or cancellation
For information on the grounds for deferment, suspension or cancellation of student's enrolment, please click here. to view the standards under the National Code. Consistent with the University of Canberra's principles of equity, these standards are applied to all students irrespective of their visa type.