General Help Information

General IT Training

Currently we are very busy with Moodle training. General staff IT training (Office programs, graphics, etc) will resume in April.

Moodle

Moodle has replaced WebCT as the LearnOnline platform at the University of Canberra.

Create a new Moodle

To have a new Moodle site with students created for your unit, you can fill in the form at:

http://learnonline.canberra.edu.au/integ/callista.php .

 

This form creates the site for a particular unit with automatic student upload. There are directions and a video on the training site if you need more help with this.

The Moodle Instructors Site is presented as a Moodle site

This site should help with many of your questions. It contains documentation and videos on how to do many Moodle tasks.

All staff automatically have access to this site through myMoodle. The site can also be accessed directly through: http://learnonline.canberra.edu.au/course/view.php?id=202.

The Moodle Matters site may also be of interest to you. It can be found at: http://learnonline.canberra.edu.au/course/view.php?id=203.

For assistance with using LearnOnline (Moodle)

Please contact: Sue Demoor on 6201 5015 or email
learnonline.training@canberra.edu.au (lolt@canberra.edu.au)

This help consists of:

  • Workshops and documentation about workshops. The first workshop to sign up for is Survival. Others include: Forums, Assignments, Grades, Quizzes and more will follow.
    The workshops and information about them are advertised on the website http://www.canberra.edu.au/tlc/td/registration and bookings can be made on that site. Workshop documentation and videos are available on the Moodle Training site.
  • Drop-in help: No appointment is needed, just stop by 1C82 during drop-in times (currently Wed and Thurs 3-5pm)
  • Personal appointments. Please email or ring for an appointment.
  • Phone support 6201 5015

For technical help with LearnOnline (Moodle) sites

Please contact: Minh-Tam Nguyen on 6201 5532 or email learnonline.admin@canberra.edu.au (lola@canberra.edu.au)

This support includes:

  • help in the creation of Moodle sites
  • registration problems with bringing in students
  • glitches in the Moodle site, missing files, backups
  • dealing with reports of network faults

For After Hours assistance, please contact our service partners (Netspot) directly via

The Helpdesk operating times are:

  • Monday to Friday, 8am - 10pm AEST (Canberra time)
  • Weekends and Public Holidays, 9am - 5pm AEST (Canberra time)

Library e-reserve pages

The library can set up an e-reserve page for your students. This is a wonderful service, and more information about this is available at: http://www.canberra.edu.au/library/services/ereserve  

For copyright information including the use of copyright material through LearnOnline (Moodle):

Please contact your Academic Planning Librarian: http://www.canberra.edu.au/library/contact_us

Service Desk in Building 10 (passwords and computer support)

The staff at the Service Desk deal with password issue, technical issues and browser support for staff and students. The Service Desk also provides general help to staff for computer problems not related to LearnOnline (Moodle). They can be contacted on 6201 5500 or servicedesk@canberra.edu.au.