The International Student Support Service provides a range of programs and services to enhance the transition, engagement, and overall study experience of the University’s international students. We are staffed by a team of qualified and experienced International Student Advisors (ISAs) who are on hand to assist you with such matters as:

• General advice and referral service
• Student Visa and Immigration related issues: refer here for further information.
• Cultural adjustment and welfare activities; information session during Registration Orientation Week and throughout the semester.  Note: Information regarding the Academic Skills Centre’s workshops and study groups – many of which are free – on topics like exam preparation, essay writing, and oral presentations can be found here. 
• Academic and Administrative appeals:Please read the Student Grievance Resolution Policy prior to approaching an ISA.  Information on other UC Policies can be found here.
• Application for Deferral of Studies: International Students must see an ISA to have a deferral of one semester approved. A Leave of Absence form needs to be completed by the student with supporting documentation attached.
• Official University Letters, including release letters: Please fill out a letter request form, available at the ISSS office or here. Students who want to change institutions should provide a copy of their new offer letter from the other institution if they require a release letter. Who needs a release letter?
• Course changes can be done by filling out the Current Student Change of Course Form - International or online. Student Support Services and Resources:
• Emergencies and Critical Incidents: Students should always dial ‘000’ for any emergencies. Critical Incidents – need to be reported to the Manager of ISSS, who will take the appropriate action. If you need to contact the University after hours, please contact University Security on (02) 6201 2222.
• International Student Handbook (PDF 2.7mb): The International Student Handbook provides both new and continuing international students with important information relevant to their studies and living in Canberra.