International Student Support Service
The International Student Support Service (ISSS) provides a range of programs and services to enhance the transition, engagement, and overall student experience of the University’s international students.
ISSS is staffed by a team of qualified and experienced International Student Advisors (ISAs) who are on hand to assist you with such matters as:
General advice and referral service
If you have a problem, but don’t know what to do or who to speak to, please come in and see one of the ISAs for advice.
Student Visa and Immigration related issues
Please note that ISAs can generally provide assistance with the application for or renewal of Confirmation of Enrolments (CoE) documents. Visa-specific questions should be directed to the Department of Immigration and Citizenship (DIAC) on 131 881. Students can also obtain information regarding student visas from the DIAC website on: http://www.immi.gov.au/students/.
- The form required to apply for an extension of your CoE is here. Both sides of the form must be completed and signed by the course convener and presented to an ISA for approval. Students should also ensure that their OSHC cover has been extended prior to submitting the form.
Cultural adjustment and welfare:
Further to providing a range of information sessions and activities for international students during Registration Orientation Week, ISSS is often involved in the running of SEASU Workshops and activities, as well as other activities across campus.
- Further information about SEASU workshops can be found here.
- Information regarding the Academic Skills Centre’s workshops and study groups – many of which are free – on such things as exam preparation, essay writing, and oral presentations can be found here.
Academic and Administrative appeals
If you have a grievance – academic or administrative – please read the Student Grievance Resolution Policy prior to approaching an ISA.
Application for Deferral of Studies
International Students must see an ISA to have a deferral of one semester approved. A Leave of Absence form needs to be completed by the student with supporting documentation attached.
UC Policies
The University of Canberra’s policies can be found here.
Official University Letters
Please fill out a letter request form, available at the ISSS office. Please note: letters often take two business days to complete.
Course changes can be done by filling out the Current Student Change of Course Form - International or online.
Students who want to change institutions should provide a copy of their new offer letter from the other institution if they require a release letter.
Course/Institution change
Student Support Services and Resources
There are a range of student support services available to international students including:
- Student Equity & Access Office
- UC AccessAbility
- Health and Counselling Service
- Careers Service
- Multi-faith Centre
Emergencies and Critical Incidents
Students should always dial ‘000’ for any emergencies. Critical Incidents – need to be reported to the Manager of ISSS, who will take the appropriate action. If you need to contact the University after hours, please contact University Security on (02) 6201 2222.
International Student Handbook
The International Student Handbook provides both new and continuing international students with important information relevant to their studies and living in Canberra.
The ISSS drop-in times are between 10 am – 4 pm Monday to Friday. To ensure you can meet an ISA at a time that suits you, you need to make an appointment. You can make an appointment online here. If you have a simply enquiry, please send ISSS an email with your questions and an ISA will respond to you as promptly as possible.
Email: International.Student@canberra.edu.au
If you need to specifically see the Manager of ISSS regarding an important or serious matter, please make a booking here.
Contact Details
Cheyne Scott (Manager, International Student Support Service)
Phone: 6201 5021
Email: Cheyne.Scott@canberra.edu.au
أتكلم عربي - فارسي حرف ميزنم - Saya bisa bahasa Indonsia - Saya boleh cakap bahasa melayu
Penny Cameron (ISA)
Phone: 6201 5880
Email: Penny.Cameron@canberra.edu.au
Henna Chhabra (ISA)
Phone: 6206 8683
Email: Henna.Chhabra@canberra.edu.au
Marial Kot (ISA)
Phone: 6201 2878
Email: marial.kot@canberra.edu.au
أتكلم عربي - nina weza kuongea Swahili - En liu ba jam ni Thuɔŋ jäŋ - En di rauc ke thök naath
Find us on Facebook under the name “Uni ISA”