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Planning and Analytics

Service Level Agreements

Service Level AgreementsThe University implemented Service Level Agreements (SLAs) for the first time in 2010. The aim of introducing SLAs was to align services provided by administrative units with the needs of  academic areas the University.

SLAs are also used to review administrative units, as they:

  • Outline the services provided by the administrative units to the faculties and students
  • Match relevant Key Performance Indicators used to measure service quality
  • Specify targets and the delegate responsible for action.

Performance against SLA’s is also measured by responses received via  the Staff Services Survey.

List of Service Level Agreements

Vice Chancellor's Portfolio

Pro Vice Chancellor (International and Major Projects)

Vice President Governance & Development's Portfolio

Deputy Vice Chancellor (Education) Portfolio

Deputy Vice Chancellor (Research) Portfolio

Vice President Operations' Portfolio

Office of Advancement

Media & Communication

Marketing & International

UC Group Chief Operating Officer

Academic Policy & Review

Teaching & Learning Centre

University Library

Academic Skills Centre

Student Equity and Support Unit (SEASU)

Research Services Office

Estate Management

Student Administration

Commercial Services

Human Resources

Planning & Quality Unit

Information Technology Management Services

Financial Services (not available)