The University implemented Service Level Agreements (SLAs) for the first time in 2010. The aim of introducing SLAs was to align services provided by administrative units with the needs of  academic areas the University.

SLAs are also used to review administrative units, as they:

• Outline the services provided by the administrative units to the faculties and students
• Match relevant Key Performance Indicators used to measure service quality
• Specify targets and the delegate responsible for action.

Performance against SLA’s is also measured by responses received via  the Staff Services Survey.

List of Service Level Agreements

Vice Chancellor's Portfolio	Pro Vice Chancellor (International and Major Projects)	Chief Operating Officer's Portfolio	Deputy Vice Chancellor (Education) Portfolio	Deputy Vice Chancellor (Research) Portfolio	Registrar's Portfolio
Office of Advancement Media & Communication	Marketing & International	UC Group Chief Operating Officer	Academic Policy & Review Teaching & Learning Centre University Library Academic Skills Centre Student Equity and Support Unit (SEASU)	Research Services Office	Campus Planning & Development Student Administration Commercial Services Human Resources Planning & Quality Unit Information Technology Management Services Financial Services (not available)