Document Delivery Brochure (pdf 174kb)

What is the Interlibrary Loans / Document Delivery Service (ILL/DocDel)?

This service provides access to materials not available in the University of Canberra (UC) Library collections.

• Interlibrary Loans are books, videos, theses, etc. borrowed from another library
• Document Delivery is the process of obtaining print or electronic copies of journal articles, book chapters, conference papers, etc. which do not need to be returned

Who Can Use this Service?

Any UC Library member may use this service.

There are three types of request:

• UC staff and post-graduate student requests related to teaching, research and assignments (costs are funded by the Library or another nominated University centre or unit)
• Requests from UC staff and students which incur charges. These include all requests from undergraduate, graduate diploma and certificate students and those requests from staff and postgraduate students which are not work or research related
• Requests from affiliate members including community, alumni and Reciprocal Scheme borrowers which incur charges. An administrative fee of $25 is charged in addition to regular charges for each request 

[Back to top]

Place a Request

Items available from the Library can not be requested. Please check the Library Catalogue or Electronic Journals before placing a Request.

High demand items or those on restricted loan, entire issues or volumes of journals and rare books are not available through ILL/DocDel. Other restrictions may apply to certain items, depending on the policies of the lending library.

• Request Form

Charges and Service Levels (UC Staff and Students)

You should allow up to 10 working days to receive your standard service request.

Delays may occur if

• You have submitted a large amount of requests.
• More than one library needs to be contacted before the request can be filled
• The details of the request are incomplete or inaccurate
• The requested item is not available in Australia

Document delivery supplies three levels of service. The charges indicated are for items sourced from within Australia.

Standard Service $16.50
Requests are forwarded to supplying libraries within 4 days of receipt.

• Delivery of copies in 4-10 working days
• Delivery of loans: allow up to 10 working days

Rush Service $33.00
Requests are forwarded to supplying libraries within 24 hours of receipt.

• Delivery of copies 1-3 working days
• Delivery of loans 2-5 working days

Express Service $49.50
Requests are forwarded to supplying libraries within 2 hours of receipt.

• Delivery of copies: same day where possible
• Delivery of loans 2-3 working days

 Staff requiring 'rush' or 'express' services must contact the Interlibrary Loans / Document Delivery Unit before submitting their request. You can contact the Unit by email or by phone on 62015729.

Charges and turn around times for items sourced from outside Australia will vary.

All charges are inclusive of GST. Payments must be made, before receipt of item/s, at the Cashier's Office in Building 1, between 9:00-4:30 Monday to Friday. 

• Fees incurred due to the late return or loss of an item may be charged to the borrower
• The client will not be charged for unsuccessful ILL/DocDel requests

[Back to top]

Information for Other Libraries

Document delivery supplies three levels of service, as detailed below:

Standard Service (Four Working Days)
$16.50

Rush Service (24 Hours)
$33.00

Express Service (Two Hours)
$49.50

The costs and turnaround times above apply to Libraries that adhere to The Code for Interlibrary Resources Sharing in Australia.

[Back to top]

Collection / Delivery of Items 

• Interlibrary Loans are collected from and returned to the Information and Loans Desk. Please show your current identification card when collecting items
• Items not collected from the Information and Loans Desk within the loan period will be returned to the lending library on the due date
• Please return items by the due date as many lending libraries do not allow extensions. If you require any further information, please contact us
• Documents may be sent electronically to staff members and students as email attachments. Documents can also be collected from the Information and Loans Desk or forwarded by internal or external mail. All other clients can collect documents from the Information and Loans Desk or have them forwarded by external mail. Please show your current identification card when collecting items

[Back to top]

Copyright 

Under certain conditions, the Copyright Act allows the copying of:

• One chapter or 10 per cent of a book, whichever is the greater
• One article from a journal publication - or more if the articles are on an identical subject

When you submit a request form for a copied item you are making a legal declaration to abide by the conditions of the Copyright Act.

Check the UC Guide to Copyright for further information.

Contact Us

If you have any enquiries regarding the ILL/DocDel service please contact us.

E-mail: docdel@canberra.edu.au

Phone: +61 2 6201 5729

Fax: +61 2 6201 5068

Postal Address: 
Document Delivery Unit
Library
University of Canberra 2601
AUSTRALIA

[Back to top]

Content Responsibility: docdel@canberra.edu.au