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ASK Advisors

ASK Advisors are UC students who are available in the Library to assist with general library and basic IT queries, help with printing/scanning, Moodle and Mahara help and assist with assignment writing.  ASK Advisors are available during semester time only.

More information available on the Study Skills page.

ASK Advisors provide assistance with:

  • Searching the Library catalogue and Library website
  • Informational and directional queries
  • Understanding your assignment and writing help
  • Use of UC Web services such as LearnOnline (Moodle), MyUC and Mahara
  • Simple ICT troubleshooting of UC applications
  • Connecting to the UC Wireless Network
  • Activating UC email
  • Printing, scanning and photocopying
  • Adding credit via AutoLoader, including purchasing photocopy cards
  • Self-check loan machines
  • Locating items on shelves

ASK Advisors will refer students with problems requiring more complex assistance to the appropriate Library or University specialist staff or the ITM Service Desk.

Privately-owned devices, laptops etc

ASK Advisors may assist users with privately owned devices such as laptop computers, PDA's and so on. However:

  • The University accepts no responsibility for the support and maintenance of privately owned devices
  • The University accepts no responsibility for any loss or damage to either a physical device or data contained within a privately owned device

ASK Advisors IT help operates within University Policy including ITM policies.

Assistive Technology Room

  • Printers: If the printer in the AT room malfunctions, a Library Staff member will attempt to assist. They may report the problem to the ITM Service Desk.
  • Assistive technology: UC AccessAbility provides exclusive support for all issues relating to assistive technology.