Email

The University has upgraded to Microsoft Exchange Labs (Live@EDU) as the new official student email system. For help and information on the new email system please use the following links:

Important Information:

Email at the University of Canberra is available to all UC students. The email account exists as soon as you become a student. UC student email is accessible via a Web interface or via any POP or IMAP compliant email client.

The student email system can be accessed via MyUC or directly at www.uni.canberra.edu.au.

Through the UC email account you will be able to send and receive email, create an address book to store all your favourite email addresses, create folders to organise your emails, access calendar and more.

The University uses this address for official correspondence. We strongly advise that you check your email account regularly for new messages.

For best results use Internet Explorer 7. Note that exchange labs will also work on Firefox and IE6 with reduced functionality.

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About Your Email Account:

Your email address will consist of your student number@uni.canberra.edu.au.

e.g. u1234567@uni.canberra.edu.au.

Please be aware that when you send an email from your University account your name and student number will be displayed.

e.g. Tim J. Smith[u1234567@uni.canberra.edu.au].

This address is used for all official UC correspondence and after you graduate the address will be used for Alumni etc

A friendly alias can be available upon request via the service desk (servicedesk@canberra.edu.au or 5500). This is providing the desired address is available and consists of a combination of your real name.

e.g Tim.Smith@uni.canberra.edu.au

The friendly alias will mean that anyone can send an email to your account using that alias. However, your primary email address will still be your student number@uni.canberra.edu.au and when you send an email from your account that is what will be displayed.

Your Exchange Labs email account boasts an Email Quota of 10 GB per student and will be yours for life so even after you graduate you can keep your email account.

Through the upgraded University of Canberra email account you will be able to:

  • send and receive email
  • create an address book to store all your favorite email addresses
  • create folders to organise your emails
  • access calendar
  • keep your email for life

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Logging On for the First Time:

  1.  Go to www.uni.canberra.edu.au or to Email in MyUC

  2.  Sign in using your student number @uni.canberra.edu.au. e.g. u1234567@uni.canberra.edu.au, and your current network password.

 email logon

 *Please note - if the above does not work:

1) Try using your date of birth, in the format dd/mm/yyyy, as the password.

2) If you are still unable to log on, please try changing your network password through MyUC, ensuring that the sync with Live@edu check box is ticked, then logging on again using the new password.

3) If none of the above methods work, please contact the service desk (servicedesk@canberra.edu.au or 62015500).

3. You will then be asked to provide some security information in case you forget your password

4. Finally you will be asked to set your preferred time zone and language settings
- Canberra's time zone is GMT +10:00

5. Now you're done ... from now on you will get sent directly to your inbox.

email inbox

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Redirect to Private Email Address:

N.B. IE7 and IE8 are the only supported browsers for full functionality. While IE6 and Firefox etc, work well for mail, advanced options like this are not available.

1.From your Student Email Account select Options from the top right hand links.

 Email Option

2.Select Organise E-mail and then Inbox Rules as shown below.

 Inbox Rules

3. Select New from the menu;

4.Select Apply to all messages and then Redirect the message to.... A Select one option will then appear.

 New Inbox Rule


5. At the bottom of the address book window, type your private email address in  to the To -> field.
     - Note this address does not need to be in your address book.
                -  Select OK

 Address

7.  Ensure that the correct email address is now shown in the rule description as shown below.

Rule Description 

       -   Select Save

8.  Youre done; all messages sent to your university address will now be redirected to your private email address.

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Migrating legacy mail to the new email system:

To migrate legacy emails to the new system using Windows Mail please cilck on the below link:

http://www.canberra.edu.au/icts/attachments2/pdf/Student-migration-instructions---Windows-Mail.pdf

Or, using Outlook 2003

http://www.canberra.edu.au/icts/attachments2/word/Student-migration-instructions---Outlook-2003.doc

Or, Using a MAC (Entourage)

This must be done before 4 September 09 after this date, any emails on the legacy system will no longer be accessible.

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Using IMAP to Access your Student Email:

To connect your Exchange Labs Account to an IMAP client please use to the following settings:

  • The Incoming Mail Server = imap.exchangelabs.com

  • The Outgoing Mail Server (SMTP) = pod51000.outlook.com

  • Your user name is your Full student email address

  • In the Advanced Settings for your Email Client Ensure that
    Incoming server (IMAP) is encrypted using SSL on port 993
    Outgoing Server (SMTP) is encrypted using TLS on port 587

If you would like more detailed instructions please refer to the exchange labs help page at: http://technet.microsoft.com/en-au/exchangelabshelp/ms.exch.owap.mailpremium.aspx

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Further Information:

For information regarding Exchange Labs, visit: http://technet.microsoft.com/en-au/exchangelabshelp/default.aspx

For specific instructions for Email related topics, visit: http://technet.microsoft.com/en-au/exchangelabshelp/ms.exch.owap.mailpremium.aspx

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