The University does not operate its own off-campus Internet service for staff and students, who should subscribe to one of the numerous commercial Internet Service Providers (ISPs) if they wish to use UC Online resources from home.

Off Campus Access to UC Restricted Services via EZProxy

Restricted services include electronic databases, e-journals, and e-reserve (the Course Materials Database) and other resources whose use is restricted to staff and students of the University of Canberra. The system which enables you to access these services is called EZProxy. EZProxy will ask you to authenticate yourself with your staff or student ID and password every time you use these services. 

Please refer to the following checklist before attempting to use EZProxy from off-campus.

• Ensure you have installed a UC security certificate on your own computer.
• Ensure that your browser has cookies turned on. For Internet Explorer 6:
  1. Click on Tools.
  2. Go to Internet Options.
  3. Click on the Privacy tab.
  4. Click on Advanced.
  5. Ensure that First-Party Cookies and Third-Party Cookies have a checked box next to them - if not check them.
  6. If they are greyed out click on - Override Automatic Cookie Handling and they should now appear.
  7. Also check the box for - Always Allow Session Cookies.
  8. Click OK
• Ensure the dial-up option in your browser is set to Never dial a connection. For Internet Explorer 6:
  1. Click on Tools
  2. Go to Internet Options
  3. Click on the Connections tab
  4. Check the box for Never dial a connection.

Now return to the Library site and click on the link to the database, e-journal or e-reserve page you want to access. You will see a 'Web-Authentication Login Form'. Enter your username and password and press 'Login'.

Known Problems and Solutions

You may not be able to access some of these restricted services if:

• The off-campus PC or Mac you are using (e.g. in your workplace) is connected to a LAN and protected by a firewall   
• You do not have a UC security certificate
• If you have Norton Internet Security installed on your computer, you may need to make the following changes to your system

If your ISP is filtering your access request via a proxy server:

• You will need to tick the "using proxy" box on the 'Web-Authentication Login Form'. You might not be aware that your ISP is doing this so try it if you are having problems.

How to get help and report problems

• General problems with dial-in access should be reported to your ISP
• If you have user code or password problems please contact the Service Desk or phone 6201 5500
• Some resources (e.g. factiva) limit the number of simultaneous users. If you can't logon immediately, consider searching another database in the interim and try connecting again later 
• If you have problems searching individual databases or e-journals, please contact the Library Research Assistance Desk or phone 6201 5082 (the help screens of individual databases may solve your problem)