Student Support

1. Provide and Support Mac and PC Computer Laboratories in the Computer Centre and common use Workstations in the Library
2. Provide a Personalised Service Desk Facility, located in the Computer Centre
3. Provide email Services
4. Provide File Storage and File Management Facilities
5. Provide Publishing and Scanning Facilities
6. Provide Intranet access to Online Systems including UC Chat and Lecture Streaming
7. Provide IT Training
8. Provide a Cashier Service for Internet Accounts, Printing, Library Fines and Software Loans

Teaching & Learning Support

1. Provide Category A rooms with Audio Visual Support
2. Provide Lecture Recording/Streaming
3. Provide Audio Visual and Computing Equipment Loans for Teaching
4. Provide and Support a Special Resources Laboratory for Multi-Media production
5. Support and Maintain the WebCT Teaching and Learning system
6. Maintain Electronic Communication Mechanisms with Student Groups
7. Operate an automatic Exam Marking service

Staff Support

1. Provide Network Printing across the Campus
2. Design, Provide and Support electronic communication mechanisms for staff
3. Provide Desktop Support for Staff
4. Provide server based file storage
5. Provide a Personalised Service Desk Service
6. Distribute and maintain an Electronic Calendar
7. Deliver an IT Training Program

UC Online Development

1. Provide and Manage the University's Web presence
2. Implement and Manage the Web Content Management System

Infrastructure and Telephone Support

1. Provide Data Network Services
2. Manage Software Licensing
3. Provide User Authentication and Authorisation Services
4. Provide IT Security Services
5. Provide Tape backup and Recovery Services
6. Manage Door Security Systems
7. Design, Manage and Maintain Corporate Server Infrastructure
8. Manage Computer Room Infrastructure
9. Provide Hardware Maintenance Services
10. Provide Network Connectivity Support Services
11. Develop and Deploy Support Services
12. Provide Enterprise Systems Support
13. Provide Database System Management and Database Administration (DBA) Services
14. Provide some limited Software Development Services
15. Provide Telephone Services
16. Provide and Maintain Telephone Infrastructure

Policy Development

1. Develop and Implement ICT Strategy, Planning, Policy and Programs
2. Develop and Implement IT Security Policy
3. Provide University-wide IT Standards
4. Manage IT System Acquisition and Relationships with Vendors and Service Providers
5. Provide a Communication and Consultation Service to Clients
6. Provide Network Design for Clients