Staff Profiles

Staff are engaged in several different ways in research. The Director of the Tourism ARS (Area of Research Strength) oversees both the activities of the Centre for Tourism Research (CTR) and the ACT involvement in the Sustainable Tourism CRC (STCRC). Furthermore, individual academic staff of the tourism program are involved in their own research (often in pursuit of research degrees).

STCRC Research Officer

Dr Tracey Dickson

Dr Dickson is currently working in the Centre for Tourism Research Unit. Her major achievements/awards are Women's Sport and Recreation Administration Scholarship Program, International Travel Scholarship to attend the Wilderness Risk Management Conference in Lake Geneva, WI, USA, October 2001. NSW Sports Safety Awards, 2000 : Winner of the Silver Medal for "Outstanding Educational Promotional Program". Tracey's qualifications are B Com (Accounting), Grad Dip Ed (Adult Ed), M Ed (Adult Ed), M Com (HRM), PhD (Experiential Learning), Diploma Outdoor Recreation.

Tracey has work experience in Australia, USA and Singapore and her Research interests are -

• Impacts of Tourism
• Tourist Behaviour
• Tourism Management
• Tourism Marketing
• Tourism not elsewhere classified
• Other Commerce, Management, Tourism and Services
• Recreation and Leisure Studies.

Consulting interests are training and development, risk management, campsite accreditation. Tracey is a member of Cooma Ski Club Lodge Ltd and the Australian Professional Snowsport Instructors Inc (APSI) and is also Vice President of the Cooma Ski Club Lodge Ltd.

Tourism Program Staff

Dr Helen Ayres

Ms Helen Ayres is currently Program Director for the Tourism Program at the University of Canberra and combines this role with work in the Centre for Tourism Research and the Tourism CRC. Ms Ayres primary research and consultancy interests include career development and human resource issues in the tourism industry. Recent research and consultancy projects include:

• a CRC-funded project on the development of best practice guidelines for indigenous tourism;
• the economic and social impact of business events in the Canberra region;
• the development of partnerships in tourism education which now provide over 50 sponsored internships in the events industry;
• the development of a professional program for elite sports people with the Sports Commission at the AIS;
• an extensive review of the literature on higher education needs for the tourism industry;
• the ACT and Region Tourism Awards;
• joint project on experiential learning;
• a Higher Education Quality Assurance project.

Ms Ayres teaching experience is in the following areas:

• Event Management;
• Tourism Economics;
• Tourism Marketing;
• Electronic commerce for tourism.

Dr Jeremy Huyton

Prior to joining academe Dr Huyton worked as a hotel manager in with hotel and catering companies in South Africa, Zimbabwe, Bermuda, the United Kingdom and Australia. He then gained his diploma in adult education and has taught in the U.K., Hong Kong and Australia. Dr Huyton is now a lecturer in tourism and hotel management. His specialist subjects are Service Industry Management, Tourism Impact Studies: Planning and Management and Rooms Management for the hotel industry. His research interests are issues in indigenous tourism, tourism and hotel educational in developing nations and the use of micro credits for tourism development for the elimination of poverty.Dr Huyton is the program coordinator for the University of Canberra offshore Master Degree in Tourism Management, which is presently offered in Chengdu and Changsha, China. He is also the course coordinator for the Bachelor of Hotel Management degree.

Dr Huyton has published books on hotel operational issues such as the hospitality and rooms management. His book on the Principles of Front Office Operations was the designated text for Australian TAFE institutions and has been successfully translated into Chinese. He is presently completing two new texts on room's management in conjunction with Microsoft Fidelio, Asia's leading room's management software provider.

Ms Pam Faulks

Ms Pam Faulks rejoined the University of Canberra tourism team in 2005 after previously working for the CRC and Centre for Tourism Research between 2000 and 2002.  Her main area of research interest is sport tourism and since rejoining the tourism team Ms Faulks has been involved in a number of sport tourism event evaluations, including the Canberra Marathon (2005 and 2006), Brindabella Challenge (2005) and the Hockey Champions Trophy (2005).  Ms Faulks presented the results from the 2005 Canberra Marathon evaluation at the Sport Management Association of Australia and NZ (SMAANZ) conference in Canberra in 2005.

Ms Faulks has also undertaken research into cycle tourism, working with Dr Ritchie to produce Cycle Tourism in Australia: an investigation into its size and scope for the CRC.  She is also involved in the current CRC cycle tourism project: Cycle Tourism and South Australia Destination Marketing: An Exploratory Study. 

Ms Faulks completed her Master of Tourism Management in 2004, with other qualifications including a Grad Cert in Higher Education; Grad Dip Ed (Primary); Grad Cert (Asian Studies); and BA (Professional Writing).

Dr Trevor Mules

Dr Trevor Mules is currently the Adjunct Professor of tourism at both the University of Canberra and Griffith University Gold Coast.  He has spent most of his academic career as an economist at a number of Australian Universities and his primary research interest is in the economics of tourism, especially event tourism.  He has published numerous papers and consulted to the Australian Government and to State Governments on the economic impact of tourism events, commencing with the Adelaide Formula One grand prix in 1985.  He has researched events such as the Sydney 2000 Olympic Games, The Adelaide Festival of Arts, the Gold Coast Wintersun Festival.

Mrs Sue Uzabeaga 

Sue Uzabeaga is the Research Administrator working directly to the network coordinator (ACT) for the Sustainable Tourism CRC.  Sue pursued her career at the University of Canberra as a general staff member in the Faculty of Business and Government.  Sue is an experienced administrator who begain her career in the public service in the ACT.  Sue completed a Bachelor of Tourism in December 2003.  Sue has been involved in STCRC projects at the University of Canberra from 2003 to 2008.

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