Course Title: Professorial Doctorate in Business Administration (Research).

Thesis Title: Indonesia and the challenge of improving services in public hospitals via performance measurement

Supervisors: Dr. Chris Sadleir and Dr. Anni Dugdale

Abstract:

The research focuses on the link between organizational structure and the kind of quality measures that are used in different public hospitals. This includes looking at the relationship between quality measures and structure found in other hospitals in Indonesia as a means of providing a comparison with the wider hospital system.

Indonesia’s public hospitals use performance measurement as a tool for the improvement of quality of care for patient and communities. There are many performance measurement systems related to public hospitals; however, the quality of health services provision in Indonesia’s public hospitals remains low and the Indonesian government is seeking to improve this situation. Thus, the research investigates what kinds of approaches have influenced improvement in the quality of care in Indonesia from an organizational perspective.

Short Bio :

Wulan Iyhig Ratna Sari is studying for a Professional Doctorate in Business Administration (DBA), Faculty of Business and Government at the University of Canberra. Wulan completed her Master degree in Public Sector Accounting, the University of Gadjah Mada (2001). She is currently lecturer in Public Sector Accounting at the Accounting Department at Mulawarman University, Samarinda. Before becoming lecturer, she was a researcher at GMC-Health Center, Gadjah Mada University mostly focused on implementation of accounting, financing, and information system in health area.